Ralph Honda

Fantastic customer service. Friendly and knowledgeable staff. Everything was well explained to me. Linda Freeman is exceptional. I recommend Ralph Honda to everyone for their service staff. Everything was well explained to me. Linda Freeman is exceptional. I recommend Ralph Honda to everyone for their service More

Mouse Trap Removal My 1500 GMC Pickup truck had a air conditioning smell. It had a mouse nest the size of Marge Simson's head of hair. They cleaned the venting, replaced My 1500 GMC Pickup truck had a air conditioning smell. It had a mouse nest the size of Marge Simson's head of hair. They cleaned the venting, replaced the fan motor, then sanitized the ducts. took me in in a moments notices to rid my truck of the mice. They found 3 live babies and the young lady mechanic took the babies and is going to rehab them. This was the coolest thing!! More

Dishonest service I've used Ralph Honda for service for 5 years, and have had issues with their service department prior for dishonesty, but now I'm done. Took my car I've used Ralph Honda for service for 5 years, and have had issues with their service department prior for dishonesty, but now I'm done. Took my car in today for NYS inspection and was told my rear brakes and rotors, which were replaced by them in November (7 months ago), were completely rusted through and would not pass inspection. I stated that was impossible and if there was any kind of issue, it must be under warranty. They said they would check into it and call me back. On the call back, I was told they would cover the brake pad cost, but not the rotors because Honda will not warranty rotors due to NY winters, salt and rust. I would have to pay for the rotors, but (and I quote) "hey, the inspection is free because the charges are over $99". They also blamed the Covid pandemic and fewer miles on my car in the past 7 months (it seemed well rehearsed). First of all, they have no idea how often I drive... so I'm calling a scam on this one. My partner owns a metal shop and metal does not rust that fast regardless of the conditions they are put through. Unfortunately, I needed this to pass inspection otherwise I would have denied the service and picked up my car. I plan to trade in my Honda for a new one this year, but I will not use Ralph Honda for that sale or any future vehicle maintenance. I will drive further and use a more reputable Honda dealer. More

Great service dept Service dept is always helpful, friendly and honest. Steve keeps you informed of what's going on and if extra work needs to be done explains what's r Service dept is always helpful, friendly and honest. Steve keeps you informed of what's going on and if extra work needs to be done explains what's required or what can wait & gives you a price without you having to beg for one. Sales Dept goes out of their way to get you the deal you need. The cashiers are always pleasant. More

Brought my 2008 CR-V into Ralph Honda where I was greeted by Steve with a friendly demeanor and years of experience. He listened to my concerns (primarily AC problems) and circumstances and was prompt with w by Steve with a friendly demeanor and years of experience. He listened to my concerns (primarily AC problems) and circumstances and was prompt with what needed to be done and why. The service was done quicker than expected for the issue at hand and they not only took care of my AC compressor but made sure my car was good to go in all aspects for my trip back to school in North Carolina. My mom swears by their service and now I do too! More

Always keep coming back My wife and I have been coming to Ralph to buy and service our vehicles for about 20 years. The sales and service have always been top notch. Timely, My wife and I have been coming to Ralph to buy and service our vehicles for about 20 years. The sales and service have always been top notch. Timely, high quality, friendly interactions with all staff. We will continue to keep coming. More

very good. All work was done as needed .only forget to enter the code number which I had in my car so I could enter and it worked. All work was done as needed .only forget to enter the code number which I had in my car so I could enter and it worked. More

Everyone professional and courteous will recommend to family and friend, clean waiting room quick service and service with a smile. will return for all service and sales needs family and friend, clean waiting room quick service and service with a smile. will return for all service and sales needs More

very good Thank you for your service, friendly people and work was done in a timely manner, also I love my passport. The service department left my car clean an Thank you for your service, friendly people and work was done in a timely manner, also I love my passport. The service department left my car clean an washed. More

Exceptional experience as always My lease was up and I turned my 2017 CR-V in for a new 2020 CR-V. My experiences at Ralph's have all been totally excellent! Everyone there is the b My lease was up and I turned my 2017 CR-V in for a new 2020 CR-V. My experiences at Ralph's have all been totally excellent! Everyone there is the best! Thanks to all!!!! More