Ralph Honda
Rochester, NY
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We want to extend our thanks and appreciation to Nathan Moffett for his help and expertise in our recent car buying experience. We truly cannot offer him high enough praise! We had not bought a used ca Moffett for his help and expertise in our recent car buying experience. We truly cannot offer him high enough praise! We had not bought a used car for several years and had encountered some poor experiences with used car salesmen in the past, so when we re-entered the market for a used vehicle, we did so with a healthy amount of apprehension and distrust. However, Nathan completely dispelled our doubts and unease. While we came to Ralph Honda with a general idea of what we were looking for, Nathan helped to identify our needs and further pinpoint our priorities. He then expertly found vehicles which would best suit us. It quickly became clear to us that he had a very strong knowledge of cars and that his sales philosophy was one that would foster a successful buying experience. As we browsed and test drove several vehicles, we never felt pressured, rushed, or swayed in any way. Nathan was patient, friendly, and answered our questions thoroughly and honestly. From start to finish, we felt as though he was completely transparent, straight-forward, and truly working to find a vehicle that would best fit our needs. One thing that really set Nathan apart from other sales experiences we have had in the past, was his true respect for our budget. We discussed what we felt comfortable spending and at no time did Nathan suggest options that did not fall in line with that window. He did not tempt us with vehicles that he suspected we would like, but ultimately not be able to afford. In fact, he helped us understand how far our budget would take us and then had the patience and courtesy of discussing the different variables of the purchase until we found something that fit our needs and didn't leave us over-extended financially. Upon purchase of our SUV, there was a small wait for the release of the title from the bank of the previous owner. During this time, Nathan was diligent in checking for the release multiple times a day and dedicated to communicating with us on the progress. Nathan also handled some complications with insurance documentation with poise and the utmost professionalism. Overall, the things we value most about Nathan is his transparency, knowledge, and overall attitude and personality. He is an expert in his field, keeps an open and steady line of communication, and takes the time to genuinely understand and honor the needs and boundaries of customers. Our experience with Nathan was an overwhelmingly positive one and it certainly feels good to have confidence that we now have someone we can trust with future purchases. We cannot recommend him enough! Thank you, Nathan! More
I want to thank Elvis Pagan for his professionalism. I have purchased 3 cars from Elvis and he consistently provides excellent customer service. Elvis respects my needs and listens to what is important t have purchased 3 cars from Elvis and he consistently provides excellent customer service. Elvis respects my needs and listens to what is important to me. I have referred many friends and family members as a result of his customer service. I love my 2020 Honda CRV and will definitely return to Ralph Honda in the future. Sincerely, Sue Swift More
Dave did a wonderful job making us feel comfortable with the vehicle we purchased! He was very upfront and honest with us, and made sure to help us find the perfect vehicle for our family. We also enjoy the vehicle we purchased! He was very upfront and honest with us, and made sure to help us find the perfect vehicle for our family. We also enjoyed how clean the building was. More
Great service! The staff is friendly and accommodating. Several chairs outside properly spaced for safe social distancing. The waiting room is also set up for social distancing. Great visit overall. Several chairs outside properly spaced for safe social distancing. The waiting room is also set up for social distancing. Great visit overall. More
Great experience here! The sales staff was helpful and friendly and got me a great lease deal on a new car. Would recommend them to any new car buyer. friendly and got me a great lease deal on a new car. Would recommend them to any new car buyer. More
Great service!Very prompt and took less time than I Great service! Very prompt and took less time than I thought it would. Professional greeting and listened to what I had to say. Showed me how to re Great service! Very prompt and took less time than I thought it would. Professional greeting and listened to what I had to say. Showed me how to resolve future issues if my problems reoccur More
"Nathan was fantastic to work with" Nathan exhibied very good customer service skills. He welcomed us to the premises in a professional and friendly manner. Provided us with all the pert Nathan exhibied very good customer service skills. He welcomed us to the premises in a professional and friendly manner. Provided us with all the pertinent responses to our inquiries. Nathan gave us some prices for selection of cars that we had identified and determined the value of our trade in, We test drove 2 cars and got a feel and handle of both. After we identified and commited to our car of choice, Nathan efficiently processed all he paperwork in a timely manner. We picked up the car on the following day. Great experience. More
I would like to thank Steve Pecora for the great professional service, I have been bringing my car to Ralph Honda for four years now and it always has been a good experience. Thanks again to the who professional service, I have been bringing my car to Ralph Honda for four years now and it always has been a good experience. Thanks again to the whole Ralph team! More