Ralph Honda
Rochester, NY
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My wife and I browsed through local Rochester dealership reviews before beginning our search for a new vehicle for our family. We were immediately drawn to the positive reviews of Ralph Honda and the great reviews before beginning our search for a new vehicle for our family. We were immediately drawn to the positive reviews of Ralph Honda and the great experiences that many have had. More specifically I came across a review about Nathan at Ralph. He was very attentive from the start, showed great knowledge of Honda vehicles as well as other competing cars in the same class. Nathan has great customer service skills and was very honest throughout the entire purchasing process. Just like others, we made sure to explore other options, but it did not take us long to figure out that the overall experience including a fair value for our new Honda was far superior than anyone else. Nathan was great to work with! We would highly recommend him! More
A great experience!Communication was exceptional and I A great experience! Communication was exceptional and I was overall very satisfied with the whole process and purchasing my new vehicle! Would reco A great experience! Communication was exceptional and I was overall very satisfied with the whole process and purchasing my new vehicle! Would recommend to anyone I know looking for a new vehicle! More
Nathan at Ralph Honda is amazing! He responds so quickly to any inquiry and you can be sure that integrity and honesty is his approach when selling cars. When we bought our Chrysler from him, he spent over to any inquiry and you can be sure that integrity and honesty is his approach when selling cars. When we bought our Chrysler from him, he spent over 45 minutes with us going over all the gadgets before we drove off. He is the perfect person to purchase a car from and I would recommend him to anyone. More
Nathan was great helping get my Fit and get back on the road! Friendly and consistently on top of things to make sure the deal got done! road! Friendly and consistently on top of things to make sure the deal got done! More
Completely ignored why I brought the vehicle in. 11/28/2020 made appt. towed vehicle to dealer. 11/30 745 am appt. Specifically requested service check the start stop ignition button related to 11/28/2020 made appt. towed vehicle to dealer. 11/30 745 am appt. Specifically requested service check the start stop ignition button related to the light on the dash being lit. Was completely ignored and told I needed a battery and two new fobs. Two days later I paid $450 for a new car battery and one fob. Had to ask for my original fobs back. Completely frustrated that I was not listened too. Wasted a day and a half of my life. Took them a day and a half to “look” at my car only to fall back to it being the fobs and car battery. Numerous calls during my cars time there. Asked numerous times of the light was still on and if they looked at the ignition on off button. Steve was clueless and kept avoiding it. Honda overcharges for fobs. Gave me a 10% discount which didn’t even cover the taxes of my bill. Lost two days pay. Just a week and a half later the light on the dash is back on. Hundreds of customers all over the internet saying it’s the switch and Ralph Honda ignores me when it is why I made the appt in the first place?! Calling the manager and want answers and service, not bs because I’m a woman. More
We did not end up buying a car from Nathan as a different option came up. But he provides amazing service and I was sad not to! He is knowledgeable, friendly, encouraging, not pushy at all. I will definitely option came up. But he provides amazing service and I was sad not to! He is knowledgeable, friendly, encouraging, not pushy at all. I will definitely contact him next time we are in search of a car. More
Frank was very helpful! He answered all my questions. Very knowledgeable! I am very pleased with Ralph Honda. I would definitely recommend my friends to go there. Very knowledgeable! I am very pleased with Ralph Honda. I would definitely recommend my friends to go there. More
We were in the market for a new vehicle and researched several different ones. We have relatives who have purchased Hondas and were quite happy with them. We walked in the door of Ralph Honda and found several different ones. We have relatives who have purchased Hondas and were quite happy with them. We walked in the door of Ralph Honda and found Nathan. Nathan walked us through several vehicle options and encouraged us to try different models. We fell in love with the Odyssey. There was no pressure from beginning to end and we are thrilled with our Honda! We will not hesitate to purchase our next vehicle at Ralph. More
Nathan was very friendly and thorough in explaining the process to us in regards to purchasing the car. He provided us exceptional service, making sure we are aware of all possible costs and even benefits process to us in regards to purchasing the car. He provided us exceptional service, making sure we are aware of all possible costs and even benefits that Ralph offers. It was my first car ever and everything about it was perfect, love at first sight even. Nathan reached out to us right away when we first sent in our request to take a look at the car, which relieved us of the waiting game for a response. His professionalism in accommodating us with our questions and assisting us in every step of the process, helped wrap the car purchase up really quickly and efficiently. Highly recommended! More