Rallye Motors - Service Center

I had gone to my neighborhood garage because the ambor light was on indicating some problem with ABS etc. The garage mechanic brought my ML 320 to you to get it checked/inspected using your specialized co light was on indicating some problem with ABS etc. The garage mechanic brought my ML 320 to you to get it checked/inspected using your specialized computer system which was ok with me. I was told that there will be a charge for the check up/inspection which will diagnose the problem which was fine with me. However, I was told by my mechanic that Rallye motors believes that , one of the break sensors need to be changed which was also ok with me. The problem was that, the Rallye aparently said that, after the sensor was replaced they were not not sure, if every thing was going to be ok with ABS system and that if the computer shows some thing else, it will have to be fixed. I was surprised that Rallye was not able to tell what was the real problem. Given that, I decided to not get any repair done because there was no way for me to know how much it will cost to repair the ABS issue. I thought I will take this opportunity to write about my experience owning Mercedes vehicles.When I was growing up in India, Mercedes meant super quality and long lasting vehicles needing only routine maintanace and take care of normal wear and tear . I bought E 320 which was great but the one I have now, ML 320 has been having problems, and when I contacted the company (Mercedes benz ) and each time I was told that the warranty has expired. In my opinion, the car should be jugded not just by how it performs during the warranty period but also how it performs after the warrany period and what kind of service the company (mercedes) provids after the warrany period. More

I was impressed by the initial reception and immediately Brian was sent for he appeared without much delay and took me to his office and assured me all will be fixed overnight and asked me to return same da Brian was sent for he appeared without much delay and took me to his office and assured me all will be fixed overnight and asked me to return same day for drop off and for a loaner car.Everything went accordingly.The following morning I went for a pick up and they looked up my account and found I have not been receiving discount coupons because of discrepancy with my email address however they were able to look up my account and I was given little discount. These guys are very polite,very efficient,ever willing to assist.I found Brian Kearns particularly very outstanding and always willing to explain--a great guy indeed. More

We have been quite pleased with the service that has been We have been quite pleased with the service that has been provided by the Rallye dealership. We enjoy the new format of having a pe We have been quite pleased with the service that has been provided by the Rallye dealership. We enjoy the new format of having a personal service manager assigned to us and informing us of the progress of the service and/or repair work being done. We continue to use Rallye because of this good service and not just because it is conveniently located in our neighborhood. More

service advisor was knowledgeable person and quality of work which was done on my car is good,based on my experience i believe technicians who works on cars in this dealership are well trained. work which was done on my car is good,based on my experience i believe technicians who works on cars in this dealership are well trained. More

the problem was not found ,the car has a grinding problem that is very loud making a right turn out of a parking lot off a slight incline ,i can get my car serviced in huntington where i live but i thought i that is very loud making a right turn out of a parking lot off a slight incline ,i can get my car serviced in huntington where i live but i thought i would bring it to where i purchased it which is a bit of a ride. More

You have a great staff who are always polite and client friendly. After having purchased six cars from your dealership you remain very consistent. Great Job so keep up the good work so that satisfied custo friendly. After having purchased six cars from your dealership you remain very consistent. Great Job so keep up the good work so that satisfied customers as us would never think of leaving your dealership. Sincerely, John Meyer & Family More

Joe was friendly,polite and after some small talk most helpful with the issue of the car repair required. The price was acceptable and I did not have to resort to M.B. National for support in a price adj helpful with the issue of the car repair required. The price was acceptable and I did not have to resort to M.B. National for support in a price adjustment, something I had to do several times over the years when a repair estimate ran between one and two thousand dollars. I also appreciate the fact that the car was washed prior to delivery. A.B. Gruszecki PS:I was offered a loaner but did not need it. More

The entire proceedure from drop off to pickup went very fast and smooth.Outside of the cost, everything was fine,as it always is at Rallye fast and smooth.Outside of the cost, everything was fine,as it always is at Rallye More

my experience at Rallye's has always been positive. my service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brot service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brothers and say they have nothing on you guys. More

This was an emergency visit to repair/replace a flat tire. Upon arrival I informed your staff that I did not buy the car from Rally - yet they treated me like a king. Joseph DiGregorio and the service tire. Upon arrival I informed your staff that I did not buy the car from Rally - yet they treated me like a king. Joseph DiGregorio and the service valet should be commended for providing EXCELLENT service. They treated my wife and I like we were the most important people in the office. Because of them I will now have my Mercedes serviced at Rally and when I'm ready to purchase another Mercedes it will be from Rally. Keep up the good work!! More