Rallye Motors

I called your office to report a tire shredding while driving. I explained the circumstances to a gentleman by phone. He admitted they were unique and said "don't worry, We can take care of it". I also s driving. I explained the circumstances to a gentleman by phone. He admitted they were unique and said "don't worry, We can take care of it". I also spoke to roadside assistance. They were very unhelpful and unsympathetic. The tire pressure alarm came on and I turned around to proceed to a location to check my tire. I maybe went less than 5 miles when my tire shred completely and came off. I ended up changing the spare myself and wanted Mercedes to inspect the damaged tire(what was left of it) and make good by replacing it. I made my expectations clear and was asured to simply bring it in. I ended up driving on the donut spare on a parkway more than 15 miles from my home to Ralley Motors for what I thought was a free tire repair. When I got there.. it was THEN that they imformed me Mercedes does not cover tire damage and I would need to pay for a new one and for the service. I could have gotten a new tire for 1/2 the price of what I paid without the $40 service fee! I spent an extra $140 using your service dept along with at least 1 -2 hours of wait and drive time. The receptionist and appointment people were unhelpful and misleading. I question whether I will ever use Ralley again for either service, lease or sales! More

All dealership can learn from your dealership the way you provide customer service. Joel was great. He kept me in touch on what was happen from the beginning to the end. Joel was tied up on the phone and ins provide customer service. Joel was great. He kept me in touch on what was happen from the beginning to the end. Joel was tied up on the phone and instead of making me wait, he ask his co-worker(I forgot his name) to help me. I would like to thanks him. I would like to thank Joel and the rest at Rallye for their professionalism. More

I was called by both my salesman, Tony, and the the Service Manager, Charlie, about a recall on my new little Mercedes hardtop convertible. I drove it to the dealership; spoke quickly with Charlie; an Service Manager, Charlie, about a recall on my new little Mercedes hardtop convertible. I drove it to the dealership; spoke quickly with Charlie; and was out the door in under 15 minutes. GREAT!! More

I love the ability to have my car serviced at night and that I am able to pick my freshly serviced and washed car up first thing in the morning! Very convenient for the customer. Servuce team is exceptio that I am able to pick my freshly serviced and washed car up first thing in the morning! Very convenient for the customer. Servuce team is exceptional throughout the process. More

Robert Carlson makes dealing with Rallye easy. He listens carefully to service problems, makes full notes on repair order and calls me with repair status. He helps me get in and out quickly. When I come to p carefully to service problems, makes full notes on repair order and calls me with repair status. He helps me get in and out quickly. When I come to pick up the car it is always washed and ready for pick up. He reviews the work done,and the bill. He also recommends work that may be required. More

I was very pleased with John Ciccarelli's assistance. He always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee machine , which I appreciated, I always find everyone very pleasant. More

Due to no fault of Michael, he was unable to print the overall assessment on future work to be done. He did however promise to email me same once the printer problem was corrected. I look forward to hear overall assessment on future work to be done. He did however promise to email me same once the printer problem was corrected. I look forward to hearing from him so I can plan ahead for what needs to be done. THANKS ! More

My experience with Rallye Motors has been first rate in every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my se every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my service visits a more pleasurable experience. Thankyou! More

The entire staff are very fair and professional. Would highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expect highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expectation. Purchase & service your benz at Rallye! More

I had a problem - a flat tire with a screw in the tire. Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the wall, it was close enough to preclude the viability of a permanent plug. After filling the tire with air, Roadside Assistance followed me to Rallye to assure that I would arrive safely. Without an appointment, after about 20 minutes I was directed to John Cicolletti. He devoted his full attention to my problem. When learning that I would be able to wait for about an hour, he assured me that the tire would be replaced within that time. He was true to his word. During my initial sit down with John at his desk, he apologized for having to take a short phone call. He was dealing with a devastating flood condition in his home and was somewhat overwhelmed by it. Having had a similar experience several years ago, I fully understood the challenge he was dealing with. What impressed me the most about John was that, despite his own serious issue, he did not for a single second lose attention for my problem, or his commitment to me as a customer of Rallye. Let me tell you something. I retired from one of the largest corporations in the world. You can't make or buy employees like John Cicolletti. He is an outstanding representative of Rallye Motors. More