Rallye BMW - Service Center

I bought certified 328IS car from them, after few months clutch went bad, they replace it ($2400) and it was still broken, another week without a car, finally I’m picking up the car just to find out that I clutch went bad, they replace it ($2400) and it was still broken, another week without a car, finally I’m picking up the car just to find out that I have scratches on the roof, two dents in the front right quarter panel and missing rear bumper small plastic cover. After a month from that day – another problem, sticky fifth gear! slapy clutch pedal! And loose shifter! (I told them about all those problems) I just GIVE UP since every time my car went there it was worse and I was charged for those parts even that that car was on extended warranty! I was expecting more from a $46000 car. More

Service at Rallye is a cattle call. You are treated like a number, the advisors are arrogant, the waiting area is dirty, cramped and loud, and you consider yourself lucky if your issue gets resolved correct a number, the advisors are arrogant, the waiting area is dirty, cramped and loud, and you consider yourself lucky if your issue gets resolved correctly and in a timely manner. I have no doubt that most of the problems are due to them being incredibly overworked, but that is not an excuse. There are smaller dealers with larger, cleaner waiting areas and better customer service procedures. Regardless of how satisfied I was with the sales people, the service department would prevent me from ever purchasing another vehicle from Rallye. More

The pits I tell you! I have bought 4 cars from Rallye motors and their service department has been steadily declining in quality. The quality of work is becoming worse. Ok, so, the service advisors have motors and their service department has been steadily declining in quality. The quality of work is becoming worse. Ok, so, the service advisors have to put up with allot of garbage from rude customers. However, does that mean that I should be treated rudely? I think Rallye would be doing good by hiring clinical psychologists to screen potential service advisor candidates for the right temperments and attitudes for this job. What happened to Ray Z? He was the kindest service advisor and very good at his job. It's a shame he's not there anymore. Anthony Sofeild is a disgrace and I will aviod him at all costs when I bring my car in for service. In addition, my salesperson Stanley Gerard said that for as long as I own my car, I could contact him with any concerns or questions regarding ANYTHING. I've called him on numerous accounts asking financial questions and I never received a call back. I'm sure if I call interested in buying another car he'd call me back in 5 minutes. This place has a general snooty position. Just like the people around this area. Stay away if you can help it. More