Rallye BMW - Service Center

Both service manager, Kevin and the shop foreman took a significant amount of time to ensure they understood the problem. The shop foreman spent 30 minutes driving around with me to fully understand what significant amount of time to ensure they understood the problem. The shop foreman spent 30 minutes driving around with me to fully understand what the symptoms of the problem were. Although I had arranged for loaner, he asked me if I had time to wait 45-60 minutes because he believed that he knew what the problem was and he could likely fix it so that I could have my car immediately. The dealership has a nice cafe with a wireless internet, so waiting is enjoyable. Not to mention the free Starbucks coffee. After 40 minutes, the foreman returned with the car where he spent another 15 minutes riding around with me to ensure the problem had been resolved. Which it had. My service appointment was made only 2 days before and a loaner was arranged for. I have the same arrangement with a Volvo that I own but to get a loaner, I usually have to make an appointment at least 1-2 weeks in advance. More

This dealership is the best I have worked with in regards to customer service, quality of work. I would highly recommend Rallye BMW for new and used car purchases and service. to customer service, quality of work. I would highly recommend Rallye BMW for new and used car purchases and service. More

I cannot say enough good things about Carol. Nothing was too much to ask for, and she always kept you updated on the status of your car, and the work being done. Carol was always pleasant, and although she too much to ask for, and she always kept you updated on the status of your car, and the work being done. Carol was always pleasant, and although she had alot of people to keep happy, you always felt that you were the only one that she had as a customer. It was a delightful service appointment, and I would refer others to Rallye BMW- thank you. regards Bonnie More

Twice took my car for a recall and service.Told Oneill both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching al the time More

I took my 07 335i to Rallye NOT for regular service - oil change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspen change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspension (not part of my car) mixed in with M3 suspension elements. I'm a BMW enthusiast and needed to discuss my project in details to make sure we have a complete understanding of ALL details I'm requesting. Communication was properly escalated to the appropriate knowledgeable supervisor who was in continuous contact with me until we worked out all of my special requests. Throughout all phases of this project I felt comfortable knowing and understanding what's going on, what's next and etc. Rallye has a structure for dealing with special projects like mine and I observed it from the beginning to the end. I'm a very satisfied customer and have been their client for years. Although I normally don't bother with leaving reviews, I thought this case was a lot different and might interest some enthusiasts out there. Everything went well, the car is reborn with new muscular legs. I hope this helps someone out there in their research ....... More

THE EXPERINCE WAS A TEN (EXCELLENT) THE SERVICE REPRESENTATIVE WAS VERY PROFESSIONAL. THE AGENCY WAS VERY ACCCOMODATING. MY STATE INSPECTION NEEDED TO BE DONE AND I JUST TOOK THE CAR IN WITHO REPRESENTATIVE WAS VERY PROFESSIONAL. THE AGENCY WAS VERY ACCCOMODATING. MY STATE INSPECTION NEEDED TO BE DONE AND I JUST TOOK THE CAR IN WITHOUT AN APPOINTMENT. More

Car notified dealer it needed brake fluid flush- dealer called and accomodated my schedule for appt.Car service was completed in 1.25 hours as expected. Came out washed and ready to go. Very organized deal called and accomodated my schedule for appt.Car service was completed in 1.25 hours as expected. Came out washed and ready to go. Very organized dealership that delivered an excellent customer experience More

The battery in my wireless key starter was dead, and I wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was something that I thought would take almost no time, and they told me the battery was $13! The battery could be purchased across the street at Home Depot for $2.97! So I bring the car in as a walk in appointment with David O'Neill and he tells me that they need to change some of the brake fluid and it is going to be 30-40 minutes. I was told my another service advisor for this kind of work it was absurd. ENDED UP TAKING 50 MINUTES for this kind of work. They are too backed up and unorganized for there no good. Complete waste of time, it was easier to just walk to home depot and buy the materials myself then waste the hour at Rallye because they couldn't even care and don't value your time... the worst part about this whole thing is that they are trying to sell my on an extended warranty plan by sending me things in the mail, and I don't understand why I would PAY FOR SOMETHING TO BE MORE INCONVENIENCED in the first place. THEY HONESTLY DON'T CARE AT RALLYE UNLESS YOU HAVE A X6 because then you get special treatment. They said that everything was okay with my car but less then an hour after I get the car back there is a snapping noise when I open the drivers door and I have to take it back to this Rallye or another BMW and get treated like trash again and be told that it isn't going to be covered. It is enough, my father has a 535xi and had so many problems that the dealership didn't care enough to give him a new car when his broke down over 10x, yet they just wanted to deal with him by giving him 6 free months. THEY DON'T CARE AT RALLYE about you. More

The dealership was overbooked and I had to wait 2 hours for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wa for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wait time was unacceptable. More

I recently purchased an used '08 BMW 550i and within the first 2 weeks the brake fluid light came on so I now needed to decide where to bring it for service. The closest dealer to me is Rallye but in the p first 2 weeks the brake fluid light came on so I now needed to decide where to bring it for service. The closest dealer to me is Rallye but in the past I've always been told to avoid Rallye from posts I read on forums. None of the posts really I read gave a good explanation on why I shouldn't go there so I had to see myself. I had a great experience from the moment I pulled to the point I pulled out. Kevin was the SA and was friend and courteous. He was also very helpful giving me a call and explaining things to me. I felt like I've been going there for years. My point is NOT to believe everything you read until you find out for yourself. I recommend Rallye BMW to be the dealer to service your car! More