Rallye BMW - Service Center

I had a shattered back window. They said they will investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service advis investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service adviser) call me the same day and let me know Rally will replace the window and cover the cost. I was so happy to hear that. The next day they replace the window. I am very appreciative of what Rallye BMW has done for me and I can strongly recommend their service for other BMW owners. More

I came in for an alignment issue (car had less than 100 miles on it) and came out with a scratch. at 200 miles it was making a strange and loud sound (which they never fixed) and it came out with another s miles on it) and came out with a scratch. at 200 miles it was making a strange and loud sound (which they never fixed) and it came out with another scratch. When told about the first scratch, they said I didn't tell them soon enough. On the second visit, I thoroughly inspected the car before leaving and told them about it. They took pictures and said they would call me. One week later, no call. I called them and left a message. They responded with an EMAIL! They couldn't even pick up the phone, to tell me they were not assuming responsibility. BMW of America encouraged they cover it and here I sit with 2 scratches on a brand new (less than 1k miles) car (not to mention the alignment is still off). Avoid this dealer!!! More

I have given Rallye BMW a GREAT review because of the excellent treatment I was given during a recent repair of my 2002 BMW 745LI. A major repair had been done by this dealership to my BMW 745LI about 6 excellent treatment I was given during a recent repair of my 2002 BMW 745LI. A major repair had been done by this dealership to my BMW 745LI about 6 months earlier resulting in replacement of the valley pan. This required the disassembling and reassembling of a substantial part of the engine and its components. A problem developed subsequently, resulting in a minor oil leak from one of the parts which was disassembled in the earlier repair. When I came back to Rallye BMW to have it corrected, they were very professional, courteous and attentive to my needs and agreed to take care of the problem immediately. I was given a loaner car during the course of the repair. When I returned MY CAR WAS FULLY AND SATISFACTORILY REPAIRED AT NO CHARGE. I am very appreciative of what Rallye BMW has done for me and I can strongly recommend their service for other BMW owners. More

My 535i had an engine malfunction problem which made the car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But th car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But then the appointment I made was advanced, I was given the loaner, Kevin gave me all his attention, kept me updated on the repair (new fuelpump)and got the car ready before the promised ready-date. I would have also liked to have my one year check-up done during my visit but that was not possible as the one year anniversary is still 3 weeks away. I thought that was a little too exacting. More

when you meet the customer with a smile its already certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next t certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next time because i could not wait all day this time. the waiting room with coffee available was also a pleasure especially in the morning. More

Arrived at 2:30 PM on Friday without an appointment. Had car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a t car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a true luxury car experience. Recommend Rallye. More

Excellent, convenient service department where you drive into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge. Plenty of space to work, make phone calls, read or just watch tv. The car was returned to me washed and vacuumed. Very happy with the service at Rallye. More

I had a problem with one of my headlights---a trouble message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He was waiting for me at 7:00 in the morning. He told me it would be about 45 minutes and would I like to wait---which I did. Almost to the minute the car was completed. I met with David and signed the invoice, no charge for the problem and went back to work. David has always been great and extremely responsive. It is really a pleasure dealing with this service group. More

Had to bring the car in for service and a inspection. David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I have had several different service advisors over the years and they have all done a very good job. I highly recommend Rallye and the facility is top notch. More

Excellent service with utmost courtesy and professional handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision o handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision of a loaner car and return policies. Easy approach to handling of phone calls regarding service appointments and flexibility with timings available. More