Rallye BMW - Service Center

1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

I made an appointment to get my tire replaced at this dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. I have road hazard warranty for my vehicle so this should have been a free replacement. The dealer kept insisting that they would repair the tire if they could not find the right size/model. I said "NO" and insisted on a new tire. The dealer did not offer me a loaner vehicle or an option to leave my car overnight. I waited there for three hours! I'm a very powerful man. Some people would pay over $400/hour for my time. And I threw that time away at the dealership because of their incompetence. More

In the beginning of this month, I dropped off my BMW X5 to the Ralley BMW dealer in Westbury,NY because my blue tooth stopped working all of the sudden without any symptons of bad functioning. Two days lat to the Ralley BMW dealer in Westbury,NY because my blue tooth stopped working all of the sudden without any symptons of bad functioning. Two days later advisor Christopher Blanco called me up and tells me that the Blue tooth can not be fixed and the TCU has to be replaced. Cost of this service including parts and labor $ 940.00. I asked him if he was sure and he said that they tried everything and can not even be activated. I told him that I wouldn't fix this problem this month but maybe in April. Same day I went to pick up my car and while I am driving back home my blue tooth, after I personally tried to activate it, starts working again. I called the advisor Blanco and asked him if they even checked my car in those two days or simply cleaned it because I was charged $ 143.39 for a wrong diagnosys and would fair an apologie and a relative credit for those unfair charges. After realizind that I wasn't going anywhere with my point with a long conversation with advisor Christopher Blanco I explained all this matter to his supervisor and even the supervisor Anthony of the Service department couldn't admit and apologize for that clear mistake and didn't want to credit back those $ 143.39 charged for a service never performed because if they really ever did it, I would not have still today a perfectly working blue tooth. I am so glad that I didn't authorized advisor Christopher Blanco to fix an inexisting and /or made-up problem because today I would have $ 940.00 less in my banking account . You want to trust them but this is not the 1st time that things like that happened in the past in this Westbury dealer (for example suggesting to change oil and filter when both where changed a week earlier by another dealer). More

I picked up a 2011 BMW X5 in December. Shortly after picking it up I felt the car was pulling to the right. This was our 4th BMW from Rallye (all leases) between my wife and I over the past few years. picking it up I felt the car was pulling to the right. This was our 4th BMW from Rallye (all leases) between my wife and I over the past few years. This is the 3rd time I picked up a new car and it pulled a bit to the right. One of the folks there, in the past, explained, it could happen as a result of the delivery to the dealer. The first two times it happened we brought the car in right away and they took car eof it. Thgis time, with all the snow, bad weather, a trip out of town, holidays, and a bout with the flu, I was slow to get it into the dealer to have it fixed -- Truth be told, the roads were always so bad and icy and slushy, at times I was sort of hoping I was mistaken and that clean dry roads would show me I was wrong. I brouht it and Carol Clark Muniz mentioned her only concern was that with 3,000 miles on it, and the roads as they are, they might see it as "damaged" as opposed to how I received it as such. Well, I did ot wnat to hra that (obviously) and it was not about the money so much as I was clear about the fact I received it that way. So I explained to Carol how I felt and I added I wuld like some consideration given my history -- including a bunch of repairs over the past year on the old car, which lead to me getting this one, at this time -- Carol did take it up with management and they took care of it for me. I have to say that all my dealings at Ralleye have been top notch. The service advisors, and especially Carol, conduct themselves like true professionals in manner and tone and experience, and consideration. Anytime you have to bring in any car to fix it, let's face it, it's a bummer, kind of annoying -- who wants to have to deal with it? -- but in my opinion, the folks here are top notch, considerate, and fair. The service is definitely pricey, but you have to know that going in, when you buy a BMW, you are signing up for that. But toss in that I gota loaner car, for two days --not a bmw this time-- and that I got my car back cleaned up, looking almost new, and that I can make an appointment and get in and out rather quick -- it's well done. I would recommend Ralleye to anybody looking to buy a BMW. I should also add that we had a sales man for years who moved on and George stepped right in and did not miss a beat. He was great also. And last...even the young man who got my bluetooth working one day last year, has seen me there a few times now, recognizes me somewhat, always says, hey how you been and all -- the thing there is he comes across as a real pro -- quality people at that dealership, for sure. More

Dennis has been my advisor for the last three times I have gone for servicing and he has been nothing but professional and helpful. Every complaint I had was fully satisfied in a timely manner. Would r have gone for servicing and he has been nothing but professional and helpful. Every complaint I had was fully satisfied in a timely manner. Would recommend this dealership and hope to keep working with Dennis. Complimentary car wash is also a plus :) More

I brought car in for a recall. Car was returned with my phone book dumped from the car's voice activated phone system. I was told by Kevin Park and his "helper" that I put too many names in phone book. Of phone book dumped from the car's voice activated phone system. I was told by Kevin Park and his "helper" that I put too many names in phone book. Of course this is impossible since phone worked when I brought car in and didn't when I picked it up. This was a stupid, insulting and dishonest response to something that clearly occured while car was in BMW's care. I was also told to "go up and find someone in service to help me" while three apparently useless gentlemen were just sitting around at the loaner desk and should have offered to call service for me. I have always had excellent service from BMW and am shocked over this event. More

Dennis in service department is highly experienced and very helpful. He knows everything about the service and get things done quickly without wasting time. I would like to keep him as my main contact. He very helpful. He knows everything about the service and get things done quickly without wasting time. I would like to keep him as my main contact. He has always helped me in easy uderstanding of the problem with the vehicle. Good Luck!! More

The major problem I have had with Ralleye service department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communi department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communicated to me at the very end of the day - this compounded with the fact that when i brought the car in i was told it would be ready that evening makes this very frustrating More

my first visit to Rallye bmw was the best experience ive ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there befor ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there before and i didnt know anyone at this venue,i felt right at home. i had my car towed in for engine problems so i wasnt even there when it was dropped off. As i walked in, i was looking around like a tourist. i was really impressed with how professional and clean the place looked. Someone came to me and asked if i was picking up a car before i had gotten to the front desk and had my car ready for me to get in and go right away but i took the time out to find my service adviser. Dennis greeted me and we talked as if we knew each other for years. he answered all of my questions and my concerns very throughly and had my car ready for me within 24 hours which was a surprise. I sent my car to Rallye with a number of problems. i didnt expect to see my car for at least a week. i couldnt be happier More

Love her!!!! Nice to work, Great follow-up!!! Takes care my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a probl my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a problem!! My second BMW is 2010 335i with M Package fully loaded that treated liked my 3rd child by myself and Rallye Service Team and Headed by my Service Adviser Carol!!!! Love this PLACE!! Thank You, Marc Sachs More