Rallye BMW - Service Center

Scheduled maintenance plus 3 problem issues. As always, check-in effortless and professional, requests accurately noted, repairs competently done. Phone followup during repair process. Loaner. Car return check-in effortless and professional, requests accurately noted, repairs competently done. Phone followup during repair process. Loaner. Car returned in spotless condition. Another excellent experience with Rallye BMW More

Had my first service done on my BMW. Excellent service and was done in less than an hour. Everyone is friendly and the waiting area is nice. So far, so good. and was done in less than an hour. Everyone is friendly and the waiting area is nice. So far, so good. More

I was there on Wed. June 8th 2011. I was told previously that I needed rear brakes and told this to the person handling my car. Everytime I have been there someone always comes to me before any works gets that I needed rear brakes and told this to the person handling my car. Everytime I have been there someone always comes to me before any works gets done and explains that yes you need such service and here is why. This time NOTHING and only came to me after the brakes were done. At this point I do not even know if I really needed rear brakes or it was just done for the hell of it. On the receipt is the same basic thing, Customer states needs rear brakes. Again on the receipt I it would usuall say like worn pads need replacement. Then he tells me my rear tires will not pass inspection. He should have told me before any work was done becasue I would have just asked for my car back. I went to 2 gas stations about the rear tires and both said they would pass. The only reason I couldnt get the inspection to pass is I have a large chip in the windsheild. The other thing now is on the hood where there are 2 chrome pieces 1 is missing. I had called the the service dept. to see if they can look at the photo when I brought the car in to make sure I did have both (I am not looking to blame you if it was already off). I was told someone would call me back and no one has. I am extrememly disappointed in the quality of service I received this time. More

I am very happy with the service here. Matt stays on top of your car when in for service. I would recommend him and this dealer of your car when in for service. I would recommend him and this dealer More

Around February of this year (2011) I had to bring my BMW 528 Xdrive to Rally BMW due to a battery that was drained due to a parking light that was left on. BMW SOS was notified and they set up a time in wh 528 Xdrive to Rally BMW due to a battery that was drained due to a parking light that was left on. BMW SOS was notified and they set up a time in which a tow truck will come to help. The tow truck came 3 hours late to the appointed time they had said. When the toe truck driver came, he tried to be helpful as much as possible. He was unable to jumpstart my vehicle with his portable-jumpstarter kit. So I ended up using my SUV truck to jump start my vehicle and I even USED my own jumper cables. In my mind, I could have done this myself, I could have saved the 3 hours wasted waiting for this toe truck company to do a job that I could have done myself. The toe truck driver was very nice and helped as best as he could given the situation at hand. Upon my arrival to Rally BMW, I spoke to service representative CAROL MUNIZ and I told her how my vehicle wouldn't start and that I had to jumpstart it to get the vehicle going. She forewarned me that the possible cause was that a light switch or something related to it could have led to drain the battery causing it not to start when initiated. She also forewarned me that if the battery was drained caused by me not vehicle inflicted, I would have to pay out of pocket for the services rendered. I was left but to agree for the service. After the services was done, I did have to pay out of pocket of $215.08. According to my service representative Carol Muniz, she verbalized that the battery was drained due to someone pressing the left indicator down upon exiting of the vehicle and therefore, the parking light was left on continuously for several hours draining the battery. What I am dissatisfied about is if Rally BMW cared so much for their customers and customer satisfaction, they could have said that they will charge the battery and service the vehicle without charging me. I am very careful about my BMW, and clearly it was accidental that the battery was drained. This is the second bmw I have owned. I have also brought two other family members who currently lease vehicles with Rally. And I regret that I ever brought them there. I have spoken to a friend of mine who had a similar situation happen and Rally BMW did not charge them anything! When I heard that, I was livid. So to confirm, as soon as my lease is over, I will be taking my business to Audi and Mercedes where true LUXURY and customer satisfaction resides. With Sincere REGRET Francisco Mendoza Jr. BMW 528 xDrive More

Diana made my service appt and professionalism, courtesy and kindness! She is such a doll! I was met in the service drive by a few valets all happy to greet me and wish me a "good morning!". My service ad and kindness! She is such a doll! I was met in the service drive by a few valets all happy to greet me and wish me a "good morning!". My service advisor, David O'Neil met me there too. Escorted me into his cubical and listened to all my concerns with my 1991 325ic with 137,538 miles. You know when you bring in your car for service and the only words you can use to describe the issues are adjectives? Like thumping, banging, screeching etc. I really believe the s/a's take special classes to disipher those adjectives. They have found every problem I've had and then some! They discovered problems I didn't even know I had. Imtiaz was my technician and was so diligent and thorough. In speaking to David and Larry they advised me of the items by importance not price. I have been a RALLYE customer for 17 years and never had a problem. Diana arranged for a beautiful loaner car for my use while my baby was getting work done. I can't say enuf of RALLYE BMW, I really enjoy coming to RALLYE BMW. Their new facility is breath-taking and a lot of amenities to entertain the customer; of any age!! The folks at RALLYE BMW have such pride and compassion not only to the brand but more importantly the customer. They personally know you by name and with upmost respect always. Waiting for my baby to come from the car wash, I saw more smiling people milling around and attentive to all customers and employees alike. Go to RALLYE BMW, you'll be glad you did, they are just awesome people and gorgeous cars. I. lOVE RALLYE BMW!! More

Very courteous and professional service department. Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car w Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car was fixed in a timely manner. When I picked my car up, it was cleaned beautifully. Overall it was a very pleasant experience. More

Every time I bring my car in for service the staff at Rallye BMW can not do more to make it a great experience. There is no better dealer for customer service. The service advisors, front desk people, va Rallye BMW can not do more to make it a great experience. There is no better dealer for customer service. The service advisors, front desk people, valets are all friendly and always have a smile. I was being helped and waiting for my car, no more than 4-5 people walked by me and asked if I was being helped or if they could take care of me. Just Amazing. More

Great service, you are in and out quickly.I make the appointment for 1:30PM arrive at 1:00PM was out of there by 3:00PM. Everytime i go to Rally Service Department I deal with Dennis he makes things eas appointment for 1:30PM arrive at 1:00PM was out of there by 3:00PM. Everytime i go to Rally Service Department I deal with Dennis he makes things easier. Thanks to Dennis and his team. keep up the great work. More

kevin cone is allways very understanding ,he is very calm and helpfull i am so happy i have him as my service advisor i hope he stays a rallye motors it so easy when i have a problem i am all ways in and out and helpfull i am so happy i have him as my service advisor i hope he stays a rallye motors it so easy when i have a problem i am all ways in and out for service thanks to kevin and to whom works on my car :) More