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Rallye BMW - Service Center

Westbury, NY

4.6
4,956 Reviews

4,956 Reviews of Rallye BMW - Service Center

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October 02, 2024

From the moment you drive into the Rallye service bay you are greeted and treated like you are a priority. More

by marque2k1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Thomsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I actually purchased my dream car from Darren Thomson. Out of all the sales people in the showroom he asked me if I needed help or had any questions. So I bought my dream car from him!!
Oct 03, 2024 -

Rallye BMW responded

We're delighted to hear that you felt prioritized from the moment you arrived at Rallye BMW. Thank you for sharing your experience with us!

October 02, 2024

Was not satisfying! Did not get a good vibe and felt there was and attitude. More

by wgiron175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Rallye BMW responded

My team is committed to providing 5-star service and accommodating customer support, so this feedback is hard to receive. I would like to get a bit more information so we can look into this matter further. Please contact me directly when you have a moment. Thank you, Chris Blanco - Service Manager - 516-833-4862

October 02, 2024

I am not happy right now with BMW service. After spending over $7,500 , I They issue is still unresolved. BMW is asking me to come up with another 3,000 to resolve the problem. When my car More

by F.garcia0
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Rallye BMW responded

It's disheartening to hear about your experience with our service, especially after such a significant investment. We strive for excellence and it seems we've fallen short in this instance. Please reach out so we can discuss how best to address the unresolved issue and restore your confidence in us. Thank you, Chris Blanco - Service Manager - 516-833-4862

October 01, 2024

Brandon is very welcoming, listens to customers concerns and communicates with you throughout the process More

by FOROUZAN.POOLADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Rallye BMW responded

Thank you for sharing your positive experience! We're glad to hear Brandon provided excellent service and kept you informed throughout the process at Rallye BMW. We appreciate your feedback!

October 01, 2024

No preventative maintenance offered. No effort on mechanic part Brake dust and debris left on vehicle rims. More

by r.keyloun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Rallye BMW responded

I apologize for the oversight during your visit. We strive to provide thorough service and it seems we fell short this time. Please reach out so we can address these concerns directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 30, 2024

Frank has been my service manager after two years and he is very responsive very professional and gets the job done. He’s also very helpful in coordinating times to drop the car off and in a timely matter p More

by TERRASI.V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Rallye BMW responded

Thank you for sharing your experience! We're glad to hear that Frank has been responsive and professional in managing your service needs at Rallye BMW. We appreciate your continued trust in our team!

September 29, 2024

They have big selection which makes it easier to find what you want. They are also very welcoming and patient. More

by NAJMSAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rallye BMW responded

Thank you for highlighting our wide selection and welcoming atmosphere at Rallye BMW! We're glad to hear that your experience was positive. Enjoy your new ride!

September 29, 2024

The best costumer service by professional people , I never get disappointed with the quality of my service More

by RRRICKYR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rallye BMW responded

Thank you for the kind words, Ricky! We're delighted to hear that our team at Rallye BMW consistently provides top-notch service. We appreciate your loyalty and look forward to serving you again!

September 28, 2024

The service is very warm! And help wash the car. I got my car keys replaced for free! Thank you so much More

by lqx0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rallye BMW responded

We're delighted to hear you had a warm and helpful experience at Rallye BMW! Enjoy your freshly washed car and new keys, and thank you for sharing your positive feedback!

September 28, 2024

Easy to work with. Quick response and pleasant salespeople as well as getting thru financing. More

by PDEAMELIA
Recommend Dealer
Yes
Employees Worked With
Bobby Channan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Silvano Mastrangelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rallye BMW responded

Amelia, thanks for giving us the opportunity to serve you! - The Rallye BMW Team

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