Rallye Acura - Service Center

Customer service was terrible and declined materially since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the cus since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the customer rep, Rich Wong, denied this ever happened even when I confirmed this later with the receptionist who saw this reservation in place. When I informed Rich he gave me such a lazy response and said there was nothing he could do. This guy is the worst -for a customer facing job he really is terrible at helping the customer, which is infuriating especially since he was in the wrong - he did zero to help this situation and was utterly indifferent (like he could care less attitude). He must really hate his job. In any case I left my car and went home without a loaner…usually in all my experiences I would get a status update in a span of a few hours. This guy didn’t bother to call me and I didn’t even get an update at the end of the day and was chasing people around trying to figure out when I would be able to get my car back. The next morning he told me that since I never scheduled an appt (absolute lie because it was confirmed in the system that I had made an appt weeks ago)y car couldn’t get looked at until the next day. Why did I even book an appt then? Furthermore he comes back later saying my oil pan needs repair or replacement and quoted me some outrageous price over $1000 for an oil pan!!! I told he let me just pick up my xxxx car - Rich seemed like he could care less and didn’t even bother remedy the problem. This guy must really hate his job. I spoke with a manager and although he was super apologetic he didn’t offer to really make things right either. Never going back to this place again- man what a decline in service - bunch of crooks too More

Three did an amazing job like always , chad and Kenny were very helpful thanks guys were very helpful thanks guys More

Had to change a windshield and received excellent customer service from Chad, Enza and team at Rallye Acura. customer service from Chad, Enza and team at Rallye Acura. More

That was a pleasure to bring my Car for Service and being received and serviced by Marc-Harnel Maurice: he's professional, extremely knowledgeable and patient! Thank You All for this Good Work! received and serviced by Marc-Harnel Maurice: he's professional, extremely knowledgeable and patient! Thank You All for this Good Work! More

ALWAYS EXCELLENT SERVICE AND COMMUNICATION ON REPAIRS. I HAVE BEEN GOING TO RALLYE FOR OVER 15 YEARS AND ARE ALWAYS A PLEASURE TO GO TO . MAJOR PART OF THE REASON WHY MY 2005 TL HAS OVER 295,000 MILES ON I HAVE BEEN GOING TO RALLYE FOR OVER 15 YEARS AND ARE ALWAYS A PLEASURE TO GO TO . MAJOR PART OF THE REASON WHY MY 2005 TL HAS OVER 295,000 MILES ON IT AND STILL GOIN STRONG More

The service department is sub-par. Not nice to customers, condescending, and they are unable to fix an issue the first time around. Not nice to customers, condescending, and they are unable to fix an issue the first time around. More

They just rip you of your money. They overcharge for labor and parts rates also! They overcharge for labor and parts rates also! More

Exceptional service, every time. Would highly recommend. Great attention to detail, friendly staff, and simply put - good people. Would highly recommend. Great attention to detail, friendly staff, and simply put - good people. More

Fast and efficient service. Service advisor Chad was very respectful. The cost was acceptable as well. Service advisor Chad was very respectful. The cost was acceptable as well. More