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Rallye Acura - Service Center

Roslyn, NY

4.8
1,933 Reviews
Call Service Center (516) 344-8585

1,933 Reviews of Rallye Acura - Service Center

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July 11, 2023

The team did a great job, everything was efficient and quickly got my car ready to drive out in a timely manner. More

by DNUNEZ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Filardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Rallye Acura responded

Thank you so much for your excellent review! We are so glad that Joe and Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Acura to be a positive one. Please don't hesitate to reach out if you need anything else. Charles Ludeman (SVC MGR) 516-625-7777

July 03, 2023

Very helpful very courteous. I’m very fast. That’s why I’ve been a customer for a long time. More

by CRUZW47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charles Ludeman (SVC MGR) 516-625-7777

July 03, 2023

The service representatives managers Chad and Charles as well as the mechanics and supervisor were excellent More

by MARIBIDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Rallye Acura responded

We are very happy to hear that Chad, Charles, and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Charles Ludeman (SVC MGR) 516-625-7777

July 02, 2023

I'm very disappointed on the way I was treated. In the phone when I called on the phone. The woman was rude and disrespectful and hung up on me. This has Really changed my mind about doing future b More

by bsrd20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Persaud
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Jul 03, 2023 -

Rallye Acura responded

Thank you for your review. We're sorry your phone interaction didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your phone interaction in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Stefanie Horn (GM) 516-625-7070

Jul 03, 2023 -

bsrd20 responded

Barbara Bridgwood 516-3692980

June 30, 2023

Very easy with Danny park. The whole thing went quickly. This is a repeat car More

by BHLFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Rallye Acura responded

Thanks for sharing about your experience with Danny here at Rallye Acura. We appreciate your business and hope to see you again soon! Charles Ludeman (SVC MGR) 516-625-7777

June 27, 2023

No matter how big or small my need is I am always treated like the most important person More

by LG
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charles Ludeman (SVC MGR) 516-625-7777

June 27, 2023

Paid for an oil change and they never reset my oil change change light and called and they wouldn’t assist with how to release error message without making another appointment to bring car in. More

by CATHERINE2828
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Enza Comito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Rallye Acura responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Stefanie Horn (GM) 516-625-7070

June 22, 2023

This dealership delivers above and beyond customer service which is unmatched. No one does what they do!! Rich and Chad are by far the best!!! More

by AMYJEAN57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charles Ludeman (SVC MGR) 516-625-7777

June 21, 2023

Great service. Chad always takes great care of me and have been going to him and Rallye for over a decade! More

by JWAND1
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charles Ludeman (SVC MGR) 516-625-7777

June 21, 2023

It's a comfortable place, the people are friendly, and you are kept up to date on how the work is progressing. They also got a great new coffee machine. More

by rcatusco
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Persaud
Report | Print
Jun 22, 2023 -

Rallye Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Acura, we look forward to having you as one of our valued customers for many more years to come! Charles Ludeman (SVC MGR) 516-625-7777

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