Rallye Acura - Service Center

After seeing that my pre owned RDX had a chip in the windshield glass and there were cracks and deep scratches in the bumper before I drove the car off the lot, Danny the salesman said not to worry, we windshield glass and there were cracks and deep scratches in the bumper before I drove the car off the lot, Danny the salesman said not to worry, we will replace both items. Upon my return Abid called in the Asst. Mgr. Jonathan, to try and go back on doing the repairs. The Asst. Mgr, Jonathan agreeded on replacing the windshield and said no to the bumper replacement. A 30 minute arguement followed. How insulting and uprofessional. Then and only then did the Asst.MGR - Jonathan agree to replace the bumper. I was confronted with this is a pre owned CAR, What Do You Expect !!! This is my 3rd RDX, two at Rallye. AND MY LAST AT Rallye. I will go to Anthony at Acura in Huntington wher I am treated with courtesy and respect. More

Their service was excellent, and I truly appreciate all your help. Mr. Charles Ludemann was great in assisting me with scheduling the appointment, and the service was completed quickly and efficiently. your help. Mr. Charles Ludemann was great in assisting me with scheduling the appointment, and the service was completed quickly and efficiently. More

Extremely helpful. Little wait time and helpful staff. I could not be more impressed by Richard Wong in service department. Little wait time and helpful staff. I could not be more impressed by Richard Wong in service department. More

Excellent service - always take car here for service- it’s done well and within time promised it’s done well and within time promised More

Chad is the best. Nothing is ever too big or too small. He has amazing customer rapport and does everything he can to take care of us. Nothing is ever too big or too small. He has amazing customer rapport and does everything he can to take care of us. More

Chad is the best service advisor we have ever had. He is very informative and makes sure the job gets done and done well. He puts the needs of the customer first. He is very informative and makes sure the job gets done and done well. He puts the needs of the customer first. More

Very civilized experience, minimal sales pressure, people were all very nice and helpful. Would definitely go back again. were all very nice and helpful. Would definitely go back again. More

Excellent service, prompt courteous. Explanation of the vehicle complex system was clear and quick. All very good Explanation of the vehicle complex system was clear and quick. All very good More

Always an easy experience at Rallye-easy to book an appointment-once you pull in they take over and usually it is a pretty fast service time. Appreciate the professionalism! appointment-once you pull in they take over and usually it is a pretty fast service time. Appreciate the professionalism! More

Asked dealer to identify the cause and the cost to repair a dtc code for transmission. I informed service advisor transmission was shifting improperly to check it out. When I picked up the vehicle I was told a dtc code for transmission. I informed service advisor transmission was shifting improperly to check it out. When I picked up the vehicle I was told that the tech erased the code and relearned the transmission and all was fixed. The code was back and the poor shifting before I got home. After complaining to head of the service department the did refund me the money I paid for this non service. In fairness the other problem I brought the car in for an alarm going off all the time was repaired with a new module installed More