Rallye Acura - Service Center

My starter motor on my one-year old 2011 Acura RDX was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was no charge to me since it was a warranty repair. Also, my alarm lock beeper had also stopped working and they replaced that, also for no charge. They gave me a loaner car (at my request) even though it wasn't technically within their standard procedures. Keeyoung Moon was our service rep and he was consistently friendly, professional, helpful, and efficient. More

Since I purchased my Acura in December 2006, I have always returned to Rallye Acura for service. The experience has always been satisfying. The service personnel are knowledgeable and friendly. I al always returned to Rallye Acura for service. The experience has always been satisfying. The service personnel are knowledgeable and friendly. I always leave with the work being done as promised. Scheduling a service appointment is never a problem and they always provide a loaner car if needed. The waiting area is comfortbale - provides wi fi, newspapers, bagles, coffee. Everyone is helpful - from the moment I drive my car up to the person tkaing my car for service to when I leave and make payment. I recommend Rallye Acura to everyone. More

My husband and I have been bringing my RDX to Rallye for a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable manner resulting in a truly satisfied customer. Chad always makes you feel as though you were their only customer. I just made a appointment to bring my car in for new brakes after almost 54,000 miles and I can actually say I am looking forward to the visit. More

This was the first service for my Mdx since i bought it and I was treated well. The work I requested was performed quickly and I was on my way in a very short time. This is the first time i use this dealer and I was treated well. The work I requested was performed quickly and I was on my way in a very short time. This is the first time i use this dealership and I'm very satisfied with the service provided by my service consultant Chad Tammaro. I will be going back to this dealership as soon as my car needs anything. More

Chad Tammaro is customer service driven and an ultimate professional. He geuinely cares about his customers and goes out of his way to make you feel welcome. My Acura MDX developed an electrical problem, s professional. He geuinely cares about his customers and goes out of his way to make you feel welcome. My Acura MDX developed an electrical problem, so I called Chad and left a message concerning my situation. He called me back after normal hours, rather than wait until the next business day and when I explained the situation to him over the phone, he knew what the problem was and how to fix it. He immediately arranged for me to bring the car in the next day for repair. Great example of caring for your customers. More

This is my first experience with Rallye,I just moved into the area and being an Acura customer for over 20 years, I would recommend the Service Department to anybody who has an Acura. My son who is a custome the area and being an Acura customer for over 20 years, I would recommend the Service Department to anybody who has an Acura. My son who is a customer of Rallye Acura and Rallye Mercedes was right on with his recommendation. Chad made my first experience with Rallye an enjoyable one. Thanks More

Chad was great to work with very cooperative in every way. The problem took three visits to resolve. However everyone I dealt with was a nice as could be. way. The problem took three visits to resolve. However everyone I dealt with was a nice as could be. More

As always when I make an appointment I am not kept waiting. Chris pointed out on this visit that my inspection was overdue(saving me a possible ticket).After my car was brought into the shop he also p waiting. Chris pointed out on this visit that my inspection was overdue(saving me a possible ticket).After my car was brought into the shop he also pointed out a few items that would need attention. While waiting Enza was always available and provided updates on the progress of my service. When all was finished she also helped with my smooth exit. I must say that the whole service dept was great. More

I brought my car to get serviced. Not only I got my car fixed, I also found someone and someplace who treat you with courtesy and being honest with you. That goes a long way in todays world. I would like t fixed, I also found someone and someplace who treat you with courtesy and being honest with you. That goes a long way in todays world. I would like to thank Chad Tammaro and the service team for there professionalism. More

I received excellent customer service from both Enza Comito & Chad Tammaro not only just recently but for the seven years that I have been servicing my Acura TL. They always greet me with a smile and h Comito & Chad Tammaro not only just recently but for the seven years that I have been servicing my Acura TL. They always greet me with a smile and honestly care about their customers. They go way & beyond over what their jobs expect from them. They always accommodate the customer & remember each customer's schedule and preferences. They are an amazing team & Rallye Acura are truly fortunate to have them in their employment. They treat their customers as they would like to be treated and make them feel like they are part of a family. I wish more people were like them during my constant business dealings. Kudos to both of them. More