Rallye Acura - Service Center

Chad is amazing. He makes coming in a pure pleasure. He is a great asset to this dealership. My follow up with Enza was very professional.l is a great asset to this dealership. My follow up with Enza was very professional.l More

Chad is always a pleasure to work with. He is friendly, remembers your name and discusses your issue. My passenger door wasn't working, had him check it, I was hoping it was a fuse. He said, "hopefully. It remembers your name and discusses your issue. My passenger door wasn't working, had him check it, I was hoping it was a fuse. He said, "hopefully. It may be something bigger, perhaps an actuator." Sure enough, it was a $200+ repair. Chad was knowledgeable and upfront about it. Not happy about paying for a repair (car is out of warranty), but I never felt it was Acura's issue. That's the nature of a 7+ year old vehicle. Chad is always terrific. More

Rallye Acura gets a top rating for me because they were able to help me with little notice. I had a unexpected problem with my vehicle in the morning and they were able to take me as soon as i was able to able to help me with little notice. I had a unexpected problem with my vehicle in the morning and they were able to take me as soon as i was able to get there in the early afternoon. Micheal Denfeld, who i have being doing business with for over 10yrs, was his usually helpful self and was able to quickly identify the issue. He promised and deliver my car in the initial timeframe that was indicated to me with a car wash included. The price was fair which is something that i can consistently say about Rallye Acura. The waiting area is comfortable with any beverage that i may want. I would recommend this dealership and Mike specifically. As a longtime customer they have always treated me fairly which indicated to me that they appreciate my loyal business. More

Chad, my service advisor, was outstanding as he addressed all my needs. He made sure to call me and let me know what was found, and the time it would take to be finished. I have owned many cars in my l all my needs. He made sure to call me and let me know what was found, and the time it would take to be finished. I have owned many cars in my life, but my experience with Rallye and Chad are the best service experience I have ever had. More

IMy experience for my service appointment was excellent. I was taken on time, and the follow-up by Keeyoung was exceptional. Overall my service was performed very quicky and went without a hitch! I was taken on time, and the follow-up by Keeyoung was exceptional. Overall my service was performed very quicky and went without a hitch! More

Car brought in for routine maintenance. Experience was very pleasant. All employees I dealt with were friendly, courteous, and very helpful. Work was done in a timely manner and price was very reasonable. very pleasant. All employees I dealt with were friendly, courteous, and very helpful. Work was done in a timely manner and price was very reasonable. More

Excellent service.No hard sell.Comfortable surroundings while you wait.Second Acura I have purchased from Rallye and would definitely recommend.No reason this has to be twenty five words. while you wait.Second Acura I have purchased from Rallye and would definitely recommend.No reason this has to be twenty five words. More

Truthfully, I try to avoid dealer service because of experiences I have had in the past (not from Rallye Acura). However, when a warrantee problem occurred, my local service station told me I had to go experiences I have had in the past (not from Rallye Acura). However, when a warrantee problem occurred, my local service station told me I had to go to the dealer. Fearfully, I headed to Rallye Acura for the first time. Well, it certainly won't be my last time. I have never had such a lovely experience. Melissa Kennedy told me that they had to order a part and made me an appointment for a few days later. When I arrived, I was treated with warmth and consideration. I was told that it would take about an hour and I waited in a lovely state-of-the-art waiting room. I couldn't have been more comfortable. It was extremely clean and inviting. Melissa knew that I had to pick up my grandchildren in 2 hours and she made sure that my car was ready in one hour. She even threw in a complimentary car wash. I love my RDX and it hardly ever has a problem so I probably won't be returning anytime soon, but, when I do, it will no longer be with fear. You have cured me of my dealer service phobia. Thank you very much. More

Having just had throat surgery, I was in a lot of pain and didnt want to go to the dealership to deal with a recall. However, having explained that situation to Chad and knowing that I had purchased the and didnt want to go to the dealership to deal with a recall. However, having explained that situation to Chad and knowing that I had purchased the vehicle elsewhere, Chad was very helpful, friendly, and got me out of there as soon as possible. Because of the service experience I will consider buying my next acura from this dealership. Thank you Chad!!! More

I have always had very favorable experiences servicing both my TL and MDX at this dealership over the past seven years. The staff is courteous, knowledgeable, and forthright. Wait times are generally br both my TL and MDX at this dealership over the past seven years. The staff is courteous, knowledgeable, and forthright. Wait times are generally brief and comfortable in the showroom, which has amenities such as wireless internet access and coffee and snacks. For longer services, excellent loaner cars are available. I would say that this dealer's outstanding service is one reason that I would highly recommend an Acura to any new car buyer. It is certainly one factor in my decision-making regarding my own new car purchases. More