Rallye Acura - Service Center

We had a most pleasant and positive experience buying a certified pre-owned at Rallye Acura in late June, 2012. It was a no nonsense experience, ane we would recommend the dealership to our friends. I shou certified pre-owned at Rallye Acura in late June, 2012. It was a no nonsense experience, ane we would recommend the dealership to our friends. I should mention that we don't ;live all that close to Roslyn, NY. A few days after bringing the car home, we found a very subtle dent in the back of the car. We were not 100% it was even a dent, as we saw it from certain angles. We called, and spoke with Joe Matajy, the Sales Manager. Without even checking the car die to the distance, he invited us to come to the service department to have the dent looked at and fixed! I got there early in the morning, and left by 8:15 with the car fixed. For the 45 minutes or so that I waited, I had a bagel, delicious coffee, used their ipad and watched TV. I am a huge fan of Rally Acura, we are delighted with the car and service. More

I have been a customer of Rallye Acura since 1992 when I purchased my 1992 Legend (still being used in the family - running great - just some body rusting problems). In 2010 I purchased a 2009 RDX. All of m purchased my 1992 Legend (still being used in the family - running great - just some body rusting problems). In 2010 I purchased a 2009 RDX. All of my experiences through the years, both in sales and service, have been excellent. I was just in to have my RDX inspected. This is the first time I have ever had my car inspected at Rallye - what a pleasure! As always, I waited in comfort. When I called for an appointment I was given one immediately. When I arrived at my appointment time, Chad took me immediately, told me I would be out in less than an hour, and kept me updated. In approximately 50 minutes, I was told my car was completed, and I left with my handwashed car. All of the staff of Rallye is to be commended for the excellent job they do EVERY day! Sincerely, Marilyn Salierno More

I set up an appointment for my NYS inspection, and to have my clutch looked at, as it was not grabbing all the time. The Saturday before my scheduled appointment, I was on the LIE and the car lost power have my clutch looked at, as it was not grabbing all the time. The Saturday before my scheduled appointment, I was on the LIE and the car lost power and would not respond when put into 1st or any gear. I had the car towed to the dealer, it was Saturday at 4:45 PM, Chad was there ready to leave for the day, he was so helpful took care of me and even gave me a loaner car. My 2010 TSX has only 11700 miles on it and the clutch was gone. I have been driving manual for at least 40 years, and never had a clutch go on me before. Chad informed me that the clutch was not covered under warranty, but since I had been a customer for so long he was able to look up my history with my previous manual transmission car (which was a 1995 Integra), he managed to get a good portion of the repair covered. He kept me informed all week as to the status of the negotions to limit the cost of the repair. My clutch feels better than it did when I purchased the car new and I am extremely satisfied with the repair and with the attention I received from Chad. More

This is positively the best service department I have ever been too! Chad and Enza are 2 of the nicest people I have ever met. You should be proud to have such wonderful employees as them. It is a pleasu ever been too! Chad and Enza are 2 of the nicest people I have ever met. You should be proud to have such wonderful employees as them. It is a pleasure to do business at Rallye and I will continue to purchase and service cars there,just as long as these 2 are there! They make it a very pleasant experience for me, and should be commended on there excellent customer service. I can't thank them enough, and I hope I have enlightened you on 2 very important employees! Thank you, Carol Zeifman More

I came in for an A1 Service to my 2010 Acura MDX. Upon pulling up I was greeted by a young man who noted some information and directed me into the service area where I met Chad. Chad was professional, pol pulling up I was greeted by a young man who noted some information and directed me into the service area where I met Chad. Chad was professional, polite and promptly reviewed and confirmed my services, including two recall items that needed to be done. He had a clean loaner car waiting. He called when the vehicle was ready and was a pleasure to work with. A very nice, stress-free service experience. More

Rallye Acura is always first class with selling cars and service. Having Rallye tag on my Acura MDX it makes my car high class in long island. service. Having Rallye tag on my Acura MDX it makes my car high class in long island. More

Chad was extremely friendly and helpful. He even gave a loaner car for the hours which helped out a lot! I was able to get my appointment quickly and the work was completed timely. loaner car for the hours which helped out a lot! I was able to get my appointment quickly and the work was completed timely. More

I had a very positive experience during my recent service visit. I was met at the parking lot by a service attendant who promptly took my vehicle and recorded the pertinent information. Chad Tammaro was extr visit. I was met at the parking lot by a service attendant who promptly took my vehicle and recorded the pertinent information. Chad Tammaro was extremely polite and helpful. He followed up later the same day with a telephone call to provide a status update on the repair. Pick-up was also very easy and the vehicle is running well. I will absolutely use this dealership for future service and purchases. More

The service at this dealer was EXCELLENT! It was worth of waiting for the services to be done my car, however, I was expecting the my vehicle to be cleaned inside and out during those time, but the only the waiting for the services to be done my car, however, I was expecting the my vehicle to be cleaned inside and out during those time, but the only the exterior was done. More

Only disappointment was that I was told my car was vaccumed,washed and waxed after being serviced and it definitely was not vacuumed, was poorly washed and did not look waxed as there were several dir vaccumed,washed and waxed after being serviced and it definitely was not vacuumed, was poorly washed and did not look waxed as there were several dirt marks still on the exterior of the car that would have been removed by either washing or waxing. Other then that, the service was great. More