Rallye Acura - Service Center

I had leased my 2012 Acura TL from Jeri Billman this past March. She was wonderful to deal with and presented a clear, concise, and enticing offer. Although I wasn't really ready to get a new car, she did March. She was wonderful to deal with and presented a clear, concise, and enticing offer. Although I wasn't really ready to get a new car, she did a great job convincing me that I should trade in my 2009 for the new 2012 TL. I have not regretted that decision at all and I am very pleased with my new car and the tech package that I really wanted. Jeri made leasing a new car very easy for me and for that I truly appreciate her sales expertise and support. I brought my TL in for service on Sept. 27th, and was treated very courteously by Keeyoung Moon, the service advisor. As I was in a hurry to get to work, he did his best to rush the process for me and I was in and out of the service department in 45 minutes. The car wash was also a great bonus. All in all, my experience with Rallye Acura has been excellent. More

Chad was very polite and accommodating. He explained things and was extremely helpful. I have always had good service at this dealership. I have been bringing my car there for many years. things and was extremely helpful. I have always had good service at this dealership. I have been bringing my car there for many years. More

When I phoned Rallye Acura to make an appointment to bring in my RDX for service, I expected to have to wait some time for my appointment since my car was basically driveable and my windshield wipers we bring in my RDX for service, I expected to have to wait some time for my appointment since my car was basically driveable and my windshield wipers were just not working properly. Imagine my surprise to learn that I could get an appointment for the next day and that they would be happy to provide me with a free loaner car for use while my car was in the shop. Both on the phone and when I came in for my service, I was treated like a V.I.P. From the moment I entered the parking lot, people went out of their way to help me. Melissa Kennedy was the person I worked with directly and she was wonderful. She called me to keep me posted on the status of my car and explained that I would need to give them another day since they had to order some parts. Of course, since my loaner car was great (still had the new car smell), I really didn't mind. When the time came to pick up my car, I expected to have to wait a little. Wrong again! I was in and out of the dealership in under five minutes. Rallye Acura is the best-run, most efficient dealership I have ever encountered. Thanks a lot! More

I really appreciate the personal service, courtesy, expertise, and friendliness of the staff. I already own two Acuras and I feel that I when I need a new car, I would want to purchase another Acura sp expertise, and friendliness of the staff. I already own two Acuras and I feel that I when I need a new car, I would want to purchase another Acura specifically because of the service department. More

Great service and friendly people. Always helpful, very professional and just nice people. I have recommended your dealership to everyone who asks me where I purchased my MDX and have service. professional and just nice people. I have recommended your dealership to everyone who asks me where I purchased my MDX and have service. More

Service prices at Rallye are not the cheapest, but there is none better when it comes to quality of work done and customer service. I have been to other Acura dealerships for service, and Rallye is by far, is none better when it comes to quality of work done and customer service. I have been to other Acura dealerships for service, and Rallye is by far, the most pleasant experience. I have shopped around to get the best price, but firmly believe that you really do get what you pay for. I just had a major service performed at Rallye on my 10-year old Acura, and I cannot believe the difference in how great it drives. You can certainly find other Acura dealers that will do the work for less money, but I have found it better in the long run to have the work done by a more knowledgable group of technicians and customer service staff. Oh, and one more thing, Chad is awesome!! You would be wise to ask for him personally. Be nice to him, he will take GREAT care of you!! More

We were extremely pleased with the service we received at this establishment as first time customers. Chad is a very pleasant, accommodating and knowledgeable advisor. We had a great experience because of hi this establishment as first time customers. Chad is a very pleasant, accommodating and knowledgeable advisor. We had a great experience because of his help; he spent time to clearly explain the issues and made sure we were satisfied with the work. Rallye service definitely won us over because of Chad's professionalism. Thank you very much, we will definitely bring our car back to Rallye Acura for any future service needs. Steve Tingir & Jane Chio-Tingir More

I'm a customer at Rallye Acura for manny years and always experience great service. from the customer service to the quality of work done on my car Thank you Rallye Acura for a great job. Sincerely Susan experience great service. from the customer service to the quality of work done on my car Thank you Rallye Acura for a great job. Sincerely Susan and Fred Stal More

I had a great experience at Rally Acura in Roslyn. The staff was very friendly. Mr. Moon saw to all of my concerns, I was provided with a courtesy car for 2 days, and at no point was I pushed to purchase staff was very friendly. Mr. Moon saw to all of my concerns, I was provided with a courtesy car for 2 days, and at no point was I pushed to purchase or perform any extra services that I didn't need! More

First rate in everything they do; from the way you are greeted in the parking lot to the the follow up after the visit. Scheduling is easy and convenient and they are ready for you at your scheduled time. greeted in the parking lot to the the follow up after the visit. Scheduling is easy and convenient and they are ready for you at your scheduled time. More