Rallye Acura - Service Center

Truthfully, I try to avoid dealer service because of experiences I have had in the past (not from Rallye Acura). However, when a warrantee problem occurred, my local service station told me I had to go experiences I have had in the past (not from Rallye Acura). However, when a warrantee problem occurred, my local service station told me I had to go to the dealer. Fearfully, I headed to Rallye Acura for the first time. Well, it certainly won't be my last time. I have never had such a lovely experience. Melissa Kennedy told me that they had to order a part and made me an appointment for a few days later. When I arrived, I was treated with warmth and consideration. I was told that it would take about an hour and I waited in a lovely state-of-the-art waiting room. I couldn't have been more comfortable. It was extremely clean and inviting. Melissa knew that I had to pick up my grandchildren in 2 hours and she made sure that my car was ready in one hour. She even threw in a complimentary car wash. I love my RDX and it hardly ever has a problem so I probably won't be returning anytime soon, but, when I do, it will no longer be with fear. You have cured me of my dealer service phobia. Thank you very much. More

Having just had throat surgery, I was in a lot of pain and didnt want to go to the dealership to deal with a recall. However, having explained that situation to Chad and knowing that I had purchased the and didnt want to go to the dealership to deal with a recall. However, having explained that situation to Chad and knowing that I had purchased the vehicle elsewhere, Chad was very helpful, friendly, and got me out of there as soon as possible. Because of the service experience I will consider buying my next acura from this dealership. Thank you Chad!!! More

I have always had very favorable experiences servicing both my TL and MDX at this dealership over the past seven years. The staff is courteous, knowledgeable, and forthright. Wait times are generally br both my TL and MDX at this dealership over the past seven years. The staff is courteous, knowledgeable, and forthright. Wait times are generally brief and comfortable in the showroom, which has amenities such as wireless internet access and coffee and snacks. For longer services, excellent loaner cars are available. I would say that this dealer's outstanding service is one reason that I would highly recommend an Acura to any new car buyer. It is certainly one factor in my decision-making regarding my own new car purchases. More

Our experience with this dealership has been terrific. Work was always completed on time and appointments were always given at our convenience. Mike Denfield is a dream to work with and the entire staff Work was always completed on time and appointments were always given at our convenience. Mike Denfield is a dream to work with and the entire staff is always very friendly. We always feel very comfortable while we wait for our car and the premises are always very clean and pleasant. More

By far the best Acura Dealership i have gotten my car serviced at. I walked in for a oil change without any notice or appt. Was done in under 45min. They always treat you and your car as if it were their serviced at. I walked in for a oil change without any notice or appt. Was done in under 45min. They always treat you and your car as if it were their own personal cars. If you want reliable, friendly and outstnading service, Rallye is your dealer! =) More

as always, courteous, knowledgeable and friendly service. questions are answered promptly and time approximationas for appts and service are excellent. will continue to use rallye acura for my needs. than questions are answered promptly and time approximationas for appts and service are excellent. will continue to use rallye acura for my needs. thank you... More

The Rallye Acura team is professional, friendly and they have provided me excellent service. I’ve visited Rallye couple time for sales and services. This time I brought my RDX for maintenance service. Th have provided me excellent service. I’ve visited Rallye couple time for sales and services. This time I brought my RDX for maintenance service. The technician greets me and park the car for me when I arrived at Rallye 7:30 in the morning. The service advisor, Keeyoung Moon, was very professional and friendly. The service team has addressed all the issues in timely manner. They also provide great communication and giving me the service status. I would highly recommend Rally for sales and service on your Acura vehicle. More

Chad was a professional. He was an excellent listener and addressed all the concerns I had regarding the vehicle. It was a pleasure dealing with him. I have dealt with all the service representatives and addressed all the concerns I had regarding the vehicle. It was a pleasure dealing with him. I have dealt with all the service representatives in the past and he is clearly the best one you have. He is one of the main reasons we come back. I would rate him 10 out of 10. Enza was also very attentive and made me feel welcome and comfortable. Dealership comment - Pricing / Coupon. I have been a long time customer with Rally. Obviously dealership pricing is more expensive than local shops. I expect that and am fine with paying a little extra for quality service. Historically, we have received coupons for service work, but for some reason we stopped receiving them. These coupons are important to closing the pricing gap that keep us coming back. I would appreciate if someone could add us back to the coupon list or make a note on my account to offer similar coupon discounts as in the past. Thank you for your consideration. Kind regards, John Crish John Crish More

I've been coming here since I purchased my car in 2007. The service here is superb. This visit pertained to a chip on my wind shield. I was given a 7:30 appointment. After they viewed the damage, they sai The service here is superb. This visit pertained to a chip on my wind shield. I was given a 7:30 appointment. After they viewed the damage, they said they couldn't get anyone to fix it until 9:30 and immediately offered a loaner without me asking for one. This was perfect. I happened to be out sick and the last thing I needed was to stay in a waiting area for so many hours or drive back and forth on such a rainy day. They called when it was ready and pick up was quick and easy and I got a clean car to boot. Two years ago, my car was honking non stop through the night. The only way it stopped was by keeping the engine running. I brought the car in the next morning. They took me right away and had to keep the car for a few days. Turned out the rug I kept in the trunk of my mdx was getting stuck in the closing mechanism. A simply fix. They didn't charge me a cent! Now that's service! I honestly don't know if the prices are comparable since I only take my car to Rallye, but they treat you well. They work hard at getting you out on time and treat you with respect (even if it's your mistake;)). They're a great team. More

As always, my service experience at Rallye was exceptional. Enza is warm, welcoming and reassuring. Melissa and Chad are competent and professional. Problem was diagnosed and repaired promptly exceptional. Enza is warm, welcoming and reassuring. Melissa and Chad are competent and professional. Problem was diagnosed and repaired promptly. More