Rallye Acura - Service Center

I have been a Rallye Acura customer going on 10 years and they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine ser they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine service, as it was this time I am usually in and out within an hour. My service advisor Chad as always went above and beyond to make sure I was happy, there is a reason why I have been a customer of theirs for as long as I have. More

My service visit was regarding a recall on my 2014 Acura MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment fo MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment for 10 AM that same day. Upon arrival, a valet met me to take my vehicle and I then proceeded to the service desk. I was greeted by Chad Tammaro, with whom I had met several times prior, for other service appointments for other vehicles. The paper work process, including an offer for a car wash, was brief. I was on my way within an hour with the work complete and a clean vehicle. This is my fifth Ralley vehicle and as in the past the service experience was excellent. More

I have a 2004 Acura MDX with 126,000 miles. At Rallye I have a 2004 Acura MDX with 126,000 miles. At Rallye Acura Service, you are greeted immediately when you enter the lot, your car is taken by a fri I have a 2004 Acura MDX with 126,000 miles. At Rallye Acura Service, you are greeted immediately when you enter the lot, your car is taken by a friendly employee who parks your car and directs you the service department. There are always a sufficient number of service advisors that you never have to wait. Your file is pulled up immediately on the computer and any required service is related to you in addition to any problems you may have. I only service my car at Rallye and, because of the excellent service and preventative maintenance, there are rarely any new problems to report. There is a customer service representative in the immediate area to assist you in any way. Coffee and bagels are always available while waiting. And of course you can move over into the sales area and look at the new models. Your car is immediately brought into the shop for an evaluation and within a short time the service advisor is out with a complete list of all work required and a very accurate estimate of the cost and time required. Once an agreement is made, the service is started. You are always asked if you want to wait or if you want a loaner car. It always turns out that the cost and the time were accurately estimated. Ypur car always gets a car wash. I have so much trust in Rallye that I also buy and get installed any accessories that I need. The most critical are the tires. I get a good price on the tires and I know they will be installed and balanced superbly. In the unlikely event of a problem, Rallye always honors the particular warrantee. Rallye Acura employees I have dealt with represent the company well which always give you the confidence to buy a car at Rallye and get it serviced there. More

Chad is a great service manager and makes what is normally a tedious experience, painless and worry free. He is one of the reasons why I purchased another car from Rallye. normally a tedious experience, painless and worry free. He is one of the reasons why I purchased another car from Rallye. More

In for first service, fast and on schedule.My experience at Rallye from my purchase to my service experience was excellent. I will Definitley be back. at Rallye from my purchase to my service experience was excellent. I will Definitley be back. More

I purchased my 2003 mdx at this dealer and have only serviced my vehicle at this same dealer. The persons that I deal with are all professional and courteous to me always. serviced my vehicle at this same dealer. The persons that I deal with are all professional and courteous to me always. More

My Acura was stranded after I lost my key while out for lunch. I was in NY for work but I live 3 hours away in NJ. I called Chad at Rallye and the team went into go mode. They were waiting for me when the lunch. I was in NY for work but I live 3 hours away in NJ. I called Chad at Rallye and the team went into go mode. They were waiting for me when the tow truck arrived and delivered a level of service for both me and my car that is unmatched. They truly set the standard for all luxury brands. More

Service appointment was to install an accessory back ordered at time of vehicle delivery. I was called to set up the appointment when the item became available. The appointment was convenient, a loner v ordered at time of vehicle delivery. I was called to set up the appointment when the item became available. The appointment was convenient, a loner vehicle was made available and the service was completed in a timely manner. Complete satisfaction with the dealer employees who handled the sign in sign out procedure. More

I walked into Acura because I was having some issues with a previous auto center after getting into an accident. I was immediately assisted by Chad and felt comforted from the start. My car was in good hands a previous auto center after getting into an accident. I was immediately assisted by Chad and felt comforted from the start. My car was in good hands and Chad reassured me and helped order my parts efficiently and my car was fixed with no issues within an hour and half. I didn't have to wait for a long time unlike the other auto center, great customer service, and they continuously updated me with the status. I really appreciated it and Mike, the service manager, I believe, was also great by allowing my service to be inexpensive. Thank you Rallye Acura!! More

Chad Tammaro is always a pleasure to deal with!... He's professional, courteous and always takes the time necessary to explain and rectify any issues I may be having with my vehicle... Since I purchas He's professional, courteous and always takes the time necessary to explain and rectify any issues I may be having with my vehicle... Since I purchased my car I've only used Ralley Acura on Northern Blvd in NY for service and wouldn't think of going any where else!.... Based on the same I know my next vehicle will be an Acura based on the extraordinary customer service I've experienced dealing with Chad! More