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2,019 Reviews of Rallye Acura - Service Center
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April 29, 2014
Service at Rallye Acura Good customer service experience, with clear explanation of the services that were going to be performed on my car. I have taken my car for the past f Good customer service experience, with clear explanation of the services that were going to be performed on my car. I have taken my car for the past four years and I will continue to do so. More
by MaxAcuraed
April 14, 2014
Service Acura service in roslyn is the best. Chad tammaro did a great job. He was polite and very informative about Acura cars. Chad deserves a raise for his Acura service in roslyn is the best. Chad tammaro did a great job. He was polite and very informative about Acura cars. Chad deserves a raise for his hard work More
by Molove2321
Employees Worked With
March 24, 2014
I had brought my TLS in last week for an oil change, check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but she checked and it was covered under my power train warranty; broken engine side mount. Kudos to Melissa for being so informative and extensive when checking my policy. In addition a warn fuel pump which triggered the check engine warning. Melissa had offered a loner since she was checking the inventory on the fuel pump and wouldn't know till later that day as to whether or not the part would be in stock. The service was prompt. I had left the dealer all of about an hour and was called by Melissa who informed me that all the work was completed pending the fuel pump which had to be shipped from California (should arrive in a week I was told). I picked up my car and the only thing that made me a bit sour was the cost of changing the broken bulk, $5 for the bulb $200 to install, really? At least I was able to get a slight discount. Later that evening, I started my car and noticed the lights on the gear shifter were fixed but random lights around my navi screen and VSA button on the driver's side were all off. I planned to call Rallye in the morning but Enza called me first (who is wonderful). I was transferred to Melissa right away and told her about the issue. She consulted the mechanic who worked on my car and the reason he gave me was the gear shift lights have nothing to do with the navi screen lights.... and I would have to pay for those to now be fixed as well. Okay, let's think about this. If the lights around the Navi and the VSA were broken wouldn't a customer have identified that as an initial problem? I did report the other light issue, why would anyone want to make multiple trips? Second, it doesn't take a rocket scientist to explain that the lights on the Navi screen are separate from the gear lights. The point is the technician messed up and doesn't want to admit it. Third, with all the information available to the educated customer, don't treat the customer like they don't know what they are talking about. I guess that's why mechanics work on cars and not sales. Fourthly, the work was sloppy. I lights on my gear shifter is fixed but there is a piece of fabric (I assume part of the internal liner) sticking out. Again, poor workmanship. I hope that when my fuel pump arrives (this week), Rallye will fix my other lights gratis that the technician knowingly screwed up and I hope another technician is assigned to my vehicle. I want to emphasize that Melissa and Enza rock, the technician and his lack of a plausible excuse work for his mistake and sloppy work is the problem and the reason for the low rating for overall experience, quality of work and price. Btw, I doubt it took him an hour to install the lights. I hope when I purchase my M3 from Rallye this year the technicians are better. More
by adidasdkm
Employees Worked With
Other Employees :
Technician who worked on my car, Melissa Kennedy
February 19, 2014
I have bought/leased the last 2 Acuras from Rallye Acura of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my ex of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my expectations both in sales and leasing as well as their excellent service. I have also purchased extended warrantees from them (an absolute no brainer). Chad is my service guy who couldn't be more accommodating. Enza is the customer service representative who arranged the extended warranty and always follows up on every service call to ensure I was satisfied with my experience. Mike Denfeld is one of the major reasons I am so impressed with Rallye. He was my service guy until getting promoted to service manager. He has the nickname of Dr. House from the TV series in that he can uncannily diagnose any problem that presents itself. Having bought several Acuras in the first model year, invariably unexpected problems show up that need to be diagnosed, fixed and corrected in future model years. Also, all car designs will show symptoms that are not problems but it helps to know the whys of the symptom and not to be concerned. Mike fits his nickname extremely well and is a huge asset that I hope never leaves Rallye as long as I own Acuras. More
by EricKave
February 18, 2014
1-There should be more coupons sent. 2-The only issue 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I wish the seats would heat up quicker like the my past Acuras that I have owned. I received great service from Melissa, she is very friendly and accomodating! More
by happy_chrissy
Employees Worked With
Melissa Kennedy
February 14, 2014
I was frustrated with my car stuck in the snow and the tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! More
by SanitaChanchall
January 15, 2014
Friendly Service and KInd. I was explained exactly what the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon More
by salbal1977
Employees Worked With
January 01, 2014
I had an old issue with a chirping and growling sound that Rallye was not able to diagnosis because every time I brought the vehicle in, the noise stopped....it usually happened in the winter and in the that Rallye was not able to diagnosis because every time I brought the vehicle in, the noise stopped....it usually happened in the winter and in the past they have replaced belts and tensioners....but that did not resolve the problem...Recently it happened again and this time they heard the problem.....even though I exceeded my exteneded warranty by 2,000 miles, they "good will" the repair with minimal cost to me.....that is what I would call real customer service thanks to Chad Tammaro...... More
by islandcove
Employees Worked With
December 23, 2013
I have been a Rallye Acura customer going on 10 years and they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine ser they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine service, as it was this time I am usually in and out within an hour. My service advisor Chad as always went above and beyond to make sure I was happy, there is a reason why I have been a customer of theirs for as long as I have. More
by JT1210
Employees Worked With
December 20, 2013
My service visit was regarding a recall on my 2014 Acura MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment fo MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment for 10 AM that same day. Upon arrival, a valet met me to take my vehicle and I then proceeded to the service desk. I was greeted by Chad Tammaro, with whom I had met several times prior, for other service appointments for other vehicles. The paper work process, including an offer for a car wash, was brief. I was on my way within an hour with the work complete and a clean vehicle. This is my fifth Ralley vehicle and as in the past the service experience was excellent. More
by bbdinosaur1
