Rallye Acura - Service Center

Best Service Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. More

Best service I've ever received ANYWHERE After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service depart After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service department at Ralley Acura, specifically service manager Chad Tumaro who's been with the company for many years. Chad is a rare breed of service professional. He has taken care of me so many times and never ever have I seen anyone take such genuine care of a customer the way he handles his. It's not the typical phoney smile or manufactured manurisms, but a totally genuine positive attitude, a genuine love of his job and a genuine warmth in the way he carries himself. I use the adjective genuine because that's the best way to describe him. My dad always says you can't teach a man these things (my dad is vp of marketing and sales in the worlds largest micro finance bank). Chad has it. He gets it. He treats me the way he wants to be treated, with genuine respect and a very ardent attention to detail. If I tell him 5 things I need done to my Acura, he listens intensely and I don't have to repeat myself. If he says he's going to do something he does it but he doesn't stop there. He LOOKS FOR WAYS he can exceed my expectations. I just left his desk and he was giddily bragging about how joyful he was that he surprised a customer who was stuck in a storm in his car by painting a couple panels just to help him out because he had been through a tough time. This is a guy who knows that $50 in paint is worth thousands in repeat business. This is a guy who knows that when my navigation failed on me after I updated the system, he pulled some strings and spent hours with Acura corporate to get me a new on good faith because the update is truly what fried put the system. Who does that? Who fights for me? Who fights for the customer?? Almost no one. But he knew it was the right thing to do, and he smartly knew I would (and have!) referred all my friends and family to him. I will continue to tell everyone I know about Ralley Acura because of the top tier service I've reviewed here. How often do you REALLY have your expectations exceeded? Really? Ralley Acura has blown me away and if you live in the tri-state area, make sure you get your next car from someone who will exceed your expectations. Go to Ralley Acura Long Island! The value here is priceless and the staff here is just over the top. More

Great experience As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwen As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwent its first check-up. More

The worst service department from Acura! I will prefer to put no star than one star for them if I can! If you did not purchase the car there, you are most likely not welcome there. You will a I will prefer to put no star than one star for them if I can! If you did not purchase the car there, you are most likely not welcome there. You will also get the most unprofessional service and rude attitude from their service department. First, the service rep will tell you in a very mean way why didn't you take your car back to where you purchased to get services! Second, you cannot get service if you just purchased your car recently even with recall and techinical service bulletin notice. The service team will advise you that there is no remedy to the recall while the other dealership already has the part there to replace for you. The most ridiculous thing is how they response to the TSB Homelink fix. They gave me a number to contact Acura Homelink because they have no techinican there know how to fix it. They told me that they will walk you through on how to fix it while the TSB states that "DON'T DO IT YOURSELF" since this is a skilled techinican work. I will definitely express my complaint to Acura headquarter and see if this is the way how they treat their loyal customer! More

SUPERIOR SERVICE SO I BOUGHT MY 2014 ACURA MDX FROM JOE MATAJY AND JAYROSENTHAL IN FEBRUARY 2014 NO HASSEL PRICING IN AND OUT IN UNDER 2 HOURS I LIVE SO FAR FROM THE S SO I BOUGHT MY 2014 ACURA MDX FROM JOE MATAJY AND JAYROSENTHAL IN FEBRUARY 2014 NO HASSEL PRICING IN AND OUT IN UNDER 2 HOURS I LIVE SO FAR FROM THE STORE 40 MIN TO BE EXACT SO WHEN THERE WAS AN ISSUE WITH MY TRUCK I CALLED THE LOCAL DEALER TO ME AND WAS TOLD THAT BECAUSE I DIDNT PURCHASE THE CAR FROM THEM BECAUSE THERE PRICE WAS 1300 HIGHER I WASNT ENTITLED TO USE OF THERE LOANER CARS I PROCEEDED TO CALL RALLYE NOT ONLY DID THEY OFFER ME A LOANER CAR THEY OFFERED TO DROP IT OFF AT MY HOUSE AND RETURNED MY CAR THE NEXT DAY I SAID NO NOT AT ALL ILL STOP IN AND LOOK AT THE 2016 MDX I FIGURED MY CAR WOULD BE READY IN A COUPLE OF DAYS WHEN I DROPPED THE CAR OFF AT 8 AM TODAY I GOT A CALL 3 HOURS LATER THAT THE CAR WAS FINISHED AND THEY WASHED THE CAR FOR ME TOO I GOTTA SAY WELL WORTH THE TRIP THERE I WILL NEVER GO TO ANOTHER ACURA DEALER AND I WILL NEVER DEAL WITH THE LOCAL DEALER TO ME . THE FACT THAT I GOT THE CAR 800 LESS THAN THERE QUOTE AND TRAVELED 45 MINS WAS WELL WORTH IT!!!!!!!!!!!!!!!!!!!!!!! KUDOS TO THE RALLYE GROUP FOR GOING THE EXTRA STEP AND THE EXTRA MILE JOE ,JAY AND MOON ARE AN ASSET TO YOUR COMPANY More

car service Chad Tammaro does a great job, he is trustworthy and efficient. He always explain everything clearly and I am never surprised or presented with a bill Chad Tammaro does a great job, he is trustworthy and efficient. He always explain everything clearly and I am never surprised or presented with a bill that includes items that we didn't discuss. I am not associated with any dealership and /or service center. More

Great Customer Service Excellent customer service with an outstanding service department. Good hours for appointments...comfortable waiting area...polite and considerate sta Excellent customer service with an outstanding service department. Good hours for appointments...comfortable waiting area...polite and considerate staff. Flexible hours... Knowledgeable personnel, welcoming, friendly. Wish there were snacks, though, for customers who arrive after noon. More

Best Dealership Experience I've been taking my MDX to Rallye Acura In Roslyn for over 3 years and the quality of service just keeps getting better each time. From the moment you I've been taking my MDX to Rallye Acura In Roslyn for over 3 years and the quality of service just keeps getting better each time. From the moment you put up to the valet check in station you are great with professional knowledge people that are eager to assist you in any and every way possible. I would highly recommend Rallye Acura in Roslyn to everyone. More