2,024 Reviews of Rallye Acura - Service Center
Work was completed with in a minimal time. Arrived for routine scheduled maintenance on my RDX. Service agent Chad later advised me of two other potential problems that should be addressed. Cha Arrived for routine scheduled maintenance on my RDX. Service agent Chad later advised me of two other potential problems that should be addressed. Chad took the time and explained in detail, what my options are and the best way to rectify the problem(s). when comlpeted , their were no added surprises . I thank chad for his knowledge and direction. A real asset to Ralley Acura. More
Excellent job! Keeyoung Moon was professional. He got excellent experience and knowledge. Whenever I come to Rallye Acura I'm always satisfied with his high qualit Keeyoung Moon was professional. He got excellent experience and knowledge. Whenever I come to Rallye Acura I'm always satisfied with his high quality job. Thanks Keeyoung Moon. More
Professional I worked with Chad tammaro from servicesand Reza from sales and both guys were very upfront and professional to me I will give both 100% on their rati I worked with Chad tammaro from servicesand Reza from sales and both guys were very upfront and professional to me I will give both 100% on their rating Allan Alexander More
Quality, Honesty and Integrity I purchased a new MDX and luckily my first service experience was with Chad Tammaro. He is courteous, caring and honest and that's exactly what you I purchased a new MDX and luckily my first service experience was with Chad Tammaro. He is courteous, caring and honest and that's exactly what you need. Chad really takes the time to put you at ease and make you feel like part of the Rallye family. I have full confidence in Rallye Acura to handle all of my needs and that's because of the service and sincerity I have received from Chad. I hope that Rallye realizes how lucky they are to have him and that the reason I, along with many other customers I'm sure, will service here is because of him. He is the reason that we service with Rallye Acura. More
Sincere Service Purchasing an Acura was an easy decision, but service after the purchase is what keeps a customer. I've owned various new cars, including Jaguar & Cad Purchasing an Acura was an easy decision, but service after the purchase is what keeps a customer. I've owned various new cars, including Jaguar & Cadillac, I have never had a better service experience than at Rallye Acura, and it is all due to Mr. Chad Tammaro. Chad has assisted myself & my son with our cars in the past and I would always contact him if we needed service. I was in for service recently and as always was treated like I was part of the family. Chad was professional, courteous, sincere and followed up as he said he would, in a timely fashion. I work in the hospitality industry and know how valuable customer service is, it was when I saw him assisting other customers in the same manner as he treated me that I realized how fortunate Rallye Acura is to have such a capable person as part of their team. Complaints are so common, but praise is not. Please know that for my family Chad's efforts are the reason why we bring our cars to Rallye Acura. More
Great Service I have have owned over 4 acura's over the past 11 years. 3 I purchased from Rallye due to how great there service department is. The main reason we co I have have owned over 4 acura's over the past 11 years. 3 I purchased from Rallye due to how great there service department is. The main reason we continue to go back to Rallye Acura is because of one particular individual, Chad Tammaro. He is by far the best service representative I have ever had. I have been to many service departments over the years & Chad is a true asset to Rallye. I do not mind spending more money on service because I know Chad looks out for us. My wife & I never question his recommendations & I know Chad is honest & genuine. That is extremely hard to find today. He does not sell you fabricated services just to generate money. ( like some do) He will take his time explaining why & what needs to get done & is never pushy. If you have ever been to Rallye Acura you will see a line of people waiting for him. That speaks volumes on his reputation & work ethic. When we purchased our last car from Rallye We told Jay & Joe all of the above & hope chad gets the recognition he deserves . I told them both that Chad would make a great manager & deserves a promotion! Keep up the great work! K.N More
Chad Tammaro is first rate Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. More
Service Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my flui Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my fluids topped off. Was so glad I went there cause now I'm all set for winter. More
2nd time in and still not fixed Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door area Was advised they fixed the noise coming from the sunroof, could not do anything with the door noise because they only, " faintly heard the noise" and the brake situation they said could be the way I drive or dust in the brakes. When I asked what can be done to stop the squeak, Matt Doyle, just kept avoiding the question. So I left with out an answer. On my way home I heard the noise that was supposedly fixed coming from the sunroof, again. I Ccalled the next morning, and was told Matt was busy, so I left a message. He never called me back. When I mentioned this to him on Nov. 2, he said he never got a mess from me. Nov. 2nd I Took a test drive with a mechanic, John. He heard the noise coming from the sunroof, claims he didn't hear the brake squeaking. 5:30 that evening I got a call from Matt Doyle saying the noise has been fixed and I could come get the car. I was advised they put a foam strip around the sunroof and the noise has stopped. Once again nothing was done to the brakes because they didn't hear them squeak. I advised Matt I will continue to let them know the brakes squeak at subsequent service appointment until they can hear it's done do something about it. As for the sunroof, the next morning I was driving to work and heard the same noise. Granted what he did do helped a bit but did not get rid of the noise completely. I called the service department again and left a message for Matt Doyle. He did not return my call for 6 days. He told me to come back and take a test drive with the service director. I asked when could I do that and he said what time could I be there? I said, I get out of work at 5 and could be there at 5:45. He said, Oh we don't do test drives after 4 pm because of the traffic on northern Blvd. I said, I am not taking any more time off from work, as I do not get paid for that time. I said the next time I could be there is the end of December, there was a moment of silence on his end and finally he said ok. More
Great experience overall I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasi I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasing a new car. All staffs were very warm and had nice smiles, special thanks to a sales rep. Ms. Jeri Billman who helped me found me a right car and delivered what she promised, no surprises with the financial person wasn't trying to sell anything, usually they try selling warranties and jack up the monthly payment with numerous reasons and took me less than 2 minutes with that person. I would definitely recommend to my friends and family. More