Rallye Acura - Service Center

Not a problem went in for a state inspection and they did some other things in about an hour. Explain it I check out what took place. some other things in about an hour. Explain it I check out what took place. More

Friendly. Professional. Helpful. Clean. Poor WiFi. Try hard. Did work quickly. Didn’t wash my car. Gave me a car wash certificate which I didn’t get yo use an Professional. Helpful. Clean. Poor WiFi. Try hard. Did work quickly. Didn’t wash my car. Gave me a car wash certificate which I didn’t get yo use and it has expired. More

Chad is the absolute best, represents your dealership service in the best way possible. He is always peasant, caring, kind and very helpful, totally efficient and organized. He is one of the reasons we service in the best way possible. He is always peasant, caring, kind and very helpful, totally efficient and organized. He is one of the reasons we continue to use your dealership. More

There was a small glitch when it came time to pick up my new RDX. The salesman called me to tell me that they had prepped the wrong car. I don’t blame the salesman for this error but I was almost at the dea new RDX. The salesman called me to tell me that they had prepped the wrong car. I don’t blame the salesman for this error but I was almost at the dealership when I got the call. I had to go back home and wait for it to be prepared. One other item was being told that the free Sirius radio subscription was for 6 months when it was for only three. If it wasn’t for these somewhat minor hiccups, I would have given five stars. More

They are professionally good and honest . I’ve been with him 15 years . I will be going to stay with another years I’ve been with him 15 years . I will be going to stay with another years More

Initial invoice for the car had a $2k mistake (overcharge) on it. Car delivered without paid-for option due to wait for parts. Brought car for option installation, quoted 3 hours. Spent 8 hour (overcharge) on it. Car delivered without paid-for option due to wait for parts. Brought car for option installation, quoted 3 hours. Spent 8 hours in waiting room. Service dept cosmetically damaged car during installation. Had to wait another couple weeks for replacement parts. Dropped off car for fix of dealer-caused damage. Expected 1-2 days for fix. Took 8 days. During which time the loaner car they provided got scratched on the bumper. Charged $500 for loaner damage. If Rallye had delivered the car with the requested option, or had installed it properly the first time, OR had corrected their damage in 2 days instead of 8, the loaner car never would have been damaged. All Rallye's fault, but customer made to pay. Will not return. More

Everyone is always very attentive to my questions and concerns. I certainly appreciate the customer service concerns. I certainly appreciate the customer service More

Always trying to give the best experience at a dealership where it is sales or service. where it is sales or service. More

Always professional and met all the criteria for a new lease! Helpful and up front with information. lease! Helpful and up front with information. More

The dealership is very well-organized. People are polite and efficient with a genuine sense of relatedness and trying to be helpful. Work was done quickly and efficiently. A problem with t People are polite and efficient with a genuine sense of relatedness and trying to be helpful. Work was done quickly and efficiently. A problem with the loaner car was handled very well. More