Rallye Acura - Service Center

not enough explanation service was fine but can not say outstanding. no reception by service advisor. not enough explanation. i received 3 free services on papers(unable to service was fine but can not say outstanding. no reception by service advisor. not enough explanation. i received 3 free services on papers(unable to locate paper) but they are not in their computer system. More

Prompt service I was away for a business trip and my wife took my car in for a service and Mr. Moon handled the service well. Thank you I was away for a business trip and my wife took my car in for a service and Mr. Moon handled the service well. Thank you More

Poor and Deceptive Customer Service I have a 2018 TLX bought at Rallye Acura in February, 2018. When the center console went out suddenly, causing failure of radio, bluetooth, clock, I have a 2018 TLX bought at Rallye Acura in February, 2018. When the center console went out suddenly, causing failure of radio, bluetooth, clock, etc., I called Rallye for service. When I brought the car in, they informed me that they couldn't locate the problem and asked that I bring and leave the car the following week. They promised that they would have a loaner car available as they didn't know how long the diagnosis or repair would take. When I checked my car in the following week, I was offered a large SUV vehicle as a loaner. I informed them that a) I had never driven an SUV before and was uncomfortable doing so, and b) that the car would not fit into my parking space by my house. I was told that Rallye only had SUV's as loaners, and it was 'take it or leave it.' I reclaimed my own vehicle and left. The service was not performed. No follow up calls were made. No effort was made to help me out of a vehicle defect that is still under warranty. I am extremely distressed by this, both because my new vehicle has a major problem, and the dealership (from which I've bought several cars) did nothing to help me. More

Exceptional service operation From my schedule for a service appointment through the visit to Rallye for maintenance of my vehicle the experience could not been better thanks to th From my schedule for a service appointment through the visit to Rallye for maintenance of my vehicle the experience could not been better thanks to the great staff at Rallye Acura More

Service by Kenny Kenny is the pinnacle example of professionalism, he is very attentive and takes care of all your questions with no hesitation. Kenny goes above and b Kenny is the pinnacle example of professionalism, he is very attentive and takes care of all your questions with no hesitation. Kenny goes above and beyond in making sure your time at the service center is spent in a constructive manner. More

Excellent Service We received excellent customer service from Chad Tammaro who is a service advisor. He resolved all of our issues promptly. I do recommend Rallye Acura We received excellent customer service from Chad Tammaro who is a service advisor. He resolved all of our issues promptly. I do recommend Rallye Acura's service department. More

friendly, attentive service From the salesman to the service center, everyone is extremely helpful. I feel very confident in the hands of these very capable people. P.S. I love m From the salesman to the service center, everyone is extremely helpful. I feel very confident in the hands of these very capable people. P.S. I love my car! More

Professional Service Michael O’Neill was very helpful the first time i came in until all things were set for my service.My situation is different because another company i Michael O’Neill was very helpful the first time i came in until all things were set for my service.My situation is different because another company is paying for the repairs and Michael was the one who seal the deal.He called the company responsible for it on my behalf and everything was set in a few minutes.Thank you again Mr O’Neill!Keep it up More

Great work. Fast reliable work, friendly services, great attitude, above and beyond service like no other. Everyone I've dealt with are very knowledgeable in thei Fast reliable work, friendly services, great attitude, above and beyond service like no other. Everyone I've dealt with are very knowledgeable in their department of services. More

Perfect service Had a very pleasurable service visit there. Dealership was beautiful and the staff was warm and inviting. My car was serviced and washed very quickl Had a very pleasurable service visit there. Dealership was beautiful and the staff was warm and inviting. My car was serviced and washed very quickly. I am bringing my non-Acura car there as well. More