Honda of Burien - Service Center

Great experience and very quick. In and out in 45 minutes! Great area that was socially distance to wait in, even though we weren’t there for long. minutes! Great area that was socially distance to wait in, even though we weren’t there for long. More

Honda of Burien’s website advertises a Pick Up and Deliver service. I submitted my information and was expecting a call back to set up an appointment. 3 days went by and no call. Then when I called I Deliver service. I submitted my information and was expecting a call back to set up an appointment. 3 days went by and no call. Then when I called I was told “Oh we’re not offering that service right now because of the pandemic.” But no one ever called me to let me know. I find it strange that they don’t offer the special pick up/deliver service during this time because it seems like that would be the best way to keep their customers safe. Seems they don’t really care about their customers. I made an appointment to drop my car off and I arranged for a ride while they worked on my car. About 2 hrs later I get a call saying my car is almost ready but did I want to have the transmission fluid taken care of. This was not part of the maintenance alert that showed up in my car. I said no thank you. And then continued to wait for the call to tell me that my car was ready for me to pick up. I waited for over a half hour and no call. Finally we drove back to the Honda of Burien and I went in to ask and sure enough my car was ready. When I asked why I didn’t get a call they said oh you got a text. No I did not. When we bought the car the salesperson sold us on the prepaid maintenance plan. Since we have another car (a Toyota) that also has a prepaid plan we decided to go for it for the Honda as well. But it’s a total bate and switch. The salesperson never made it clear that we were only prepaying the oil change and nothing else. They have up charged us for everything else other than the oil. For our Toyota the maintenance plan truly covered everything. We paid nothing for the duration of the plan. We just feel this is a sneaky business tactic. We will not be returning to Honda of Burien. More

I got to meet Helen very professional and good customer service . I am very happy with her very friendly, she gave me some coupon discount, but the price was a little high. service . I am very happy with her very friendly, she gave me some coupon discount, but the price was a little high. More

Excellent service and great communication. Great help communicating with me giving me information to what I need next to my vehicle. Would certainly go again. communicating with me giving me information to what I need next to my vehicle. Would certainly go again. More

I recently went to Burien Honda for service, and had a great experience. I was greeted warmly, and my questions were answered, and the service I needed was accomplished in the amount of time estimated. great experience. I was greeted warmly, and my questions were answered, and the service I needed was accomplished in the amount of time estimated. More

Friendly staff and efficient service. Easy check-in and I like how they text the inspection report to you and let you know when your car is ready. like how they text the inspection report to you and let you know when your car is ready. More

Its the worst , horrible customer services from William (Bill) Shipley. Unwelcome , bad attitudes , never listened, no practice social distancing, seem like he didnt like his job. Spell name wrong and didn (Bill) Shipley. Unwelcome , bad attitudes , never listened, no practice social distancing, seem like he didnt like his job. Spell name wrong and didnt want to change, he does all the talking without give me a chance to talk. The service job was sloppy then i have come back to make oil life display disappear . Unprofessional . its a nice facility but a Horrible advisor ... He will ruin and destroy business if he not change . More

Failed to detect burned out light. Gave me someone else's inspection report. Sat on a lamp table for 1 hour 35 minutes for "Express" oil change service. inspection report. Sat on a lamp table for 1 hour 35 minutes for "Express" oil change service. More

Great experience from appointment setup with Lisa to diagnostic review and service with Bill Shipley. Service completion as I had been told and my vehicle was ready ahead of time. diagnostic review and service with Bill Shipley. Service completion as I had been told and my vehicle was ready ahead of time. More

I am very impressed with the young people that act as the go between me and all the technicians and mechanics that operate on my car. Honda apparently has a good training program for the Service Consultants go between me and all the technicians and mechanics that operate on my car. Honda apparently has a good training program for the Service Consultants. More