Honda of Burien - Service Center

I got some suspension work done here earlier this year. After the work was complete, my car started shaking at slower speeds. I took it back and the advisor confirmed the new problem and said the part inst After the work was complete, my car started shaking at slower speeds. I took it back and the advisor confirmed the new problem and said the part installed was defective. New part was then installed and same shaking remained as before. Then the blame shifted to my wheels even though the wheels were exactly the same as when I took it in. Management was unhelpful with the situation. I was shocked because this dealership has some high reviews, I bought my car here back in 2013. I had only one issue with this dealership before, putting the wrong oil in my car, which they fixed after taking it back. How do you not road test the vehicle after suspension work was done, not once but twice? Get a trusted mechanic and don't waste your cash at a dealership, at least not at this dealership. More

Not happy. Came in for routine oil change. Got add'l. charges on my bill that were not listed. Just a lump sum for add'l. parts - what parts? Also brought m Came in for routine oil change. Got add'l. charges on my bill that were not listed. Just a lump sum for add'l. parts - what parts? Also brought my car home and parked in my driveway because I was going out again. When I came home I drove directly into my garage. When I went out the next morning, I noticed a small pool of oil in my garage where I had parked and also a pool of oil in my driveway where I had initially parked. Not that easy to clean off the oil stains, despite the person to whom I complained telling me it would be. I did take my car back and had some service person tighten whatever had not been tightened and caused the oil to leak out. More

Yes was a great Service There's service is good I don't see no problem with it I was there on my 1st day yesterday it was great see no problem with it I was there on my 1st day yesterday it was great More

Auto service department was efficient, timely, friendly. Some of my previous services weren’t listed which was a little confusing. Some of my previous services weren’t listed which was a little confusing. More

Prompt service. The problems were dealt with an efficient manner. The assistant was very helpful. Good experience. The problems were dealt with an efficient manner. The assistant was very helpful. Good experience. More

The place was clean and the staff were super helpful. I went in for a car oil change and the service was done in a timely manner. I went in for a car oil change and the service was done in a timely manner. More

The service team in Burien Honda were very accommodating and finished my car 45min ahead of schedule. and finished my car 45min ahead of schedule. More

Service department has exceptional customer Service. Helen and Melissa are awesome. I felt that my car and I were very well taken care of. Helen and Melissa are awesome. I felt that my car and I were very well taken care of. More

I felt taken care of. Left the dealership with recommendation of service items with prices points included. Now I can plan which services to to first and gave an idea of o Left the dealership with recommendation of service items with prices points included. Now I can plan which services to to first and gave an idea of out of pocket expenses.Helen and Brittini are good resources in raidonds services department. More

Shop overbooked so aptm took extra 60 minutes. Svc Advisor kept me informed blah blah Svc Advisor kept me informed blah blah More