Rairdon’s Volkswagen of Everett

Bought the vehicle under Pignataro and had good service from them. They changed hands to Rairdon a few months back. Had some customer service issues that I discussed with the new GM/Owner. No real follo from them. They changed hands to Rairdon a few months back. Had some customer service issues that I discussed with the new GM/Owner. No real follow up or resolution. Had the 40K service e done there as well. Thought I needed an oil change so I called but no availability. Called another dealer and was in and out in under 45 min. Noticed the sticker had 5k and 6mo to the next change. I called Rairdon and apparently the sticker in the car had told me 3K or 3mo so I prematurely spent $140. I called Rairdon and basically nothing other a sorry. I feel scammed but somewhat to blame for not checking first. I will avoid the Rairdon dealers as much as I can. Bummer as I have three vehicles and they service and sell all of them. The reviews on this site look like they are all under the last ownership so do your research before you utilize thier services or products. More

Service techs were helpful, courteous and knowledgeable. They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropp They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropping off the car as scheduled and subsequently learning the part had not yet been delivered. Poor logistical planning on someone’s part? More

Nick, service advisor did excellent job creating valuable Trusting relationships . Changes at Dealership very visual and encouraging valuable Trusting relationships . Changes at Dealership very visual and encouraging More

Something has changed since the last time I had service done here. The place looks dirty and customer service has gone way down. Even though I was told I would be called when my car was done, I was never c done here. The place looks dirty and customer service has gone way down. Even though I was told I would be called when my car was done, I was never contacted and they went home for the night. The next day was a holiday and no one was there to help me. I left two voicemails and still no one called me. I don’t know what has changed but it’s definitely not a good change. Customer service has gone way down. More

The dealership does care about their customers and provide great service to their customers afterwards. provide great service to their customers afterwards. More

Alex, was very helpful and knowledgeable. He was kind, and patient! He answered all of my questions and concerns. He was kind, and patient! He answered all of my questions and concerns. More

Aaron was friendly and efficient. Pignataro/Rairdon has always provided great service. Customers would be more apt to complete the survey if it did not require a minimum 15 word r Pignataro/Rairdon has always provided great service. Customers would be more apt to complete the survey if it did not require a minimum 15 word response More

They are great there! They found me a loaner and fixed my beetle right up. Very nice employees. Especially Erik! They found me a loaner and fixed my beetle right up. Very nice employees. Especially Erik! More

Nick in service is the man, great communication, always willing to help, thanks Nick. Multiple reasons I'm willing to travel to take my vehicles to him. willing to help, thanks Nick. Multiple reasons I'm willing to travel to take my vehicles to him. More

I've been a Pignataro customer for 16 years. Great service on my Rabbit. Very friendly and I don't feel like I'm being lied to as a female customer. I am, however, not happy with the new surchar Great service on my Rabbit. Very friendly and I don't feel like I'm being lied to as a female customer. I am, however, not happy with the new surcharge on credit card transactions now that they are Reardon. I'm sorry, but if the small businesses I frequent in my community don't charge a surcharge, why is a multi-million dollar car dealership doing it? Seems like a cash grab. Due to this, I will not be buying another VW for my next car and I will always use my debit card until then. More