Rairdon's Subaru of Auburn - Service Center

Excellent service. From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with m From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with me and raised a question about pairing her cell phone to the car, It was done without hesitation and on the spot. Thank you, More

Awesome customer service each time I go. Everyone has been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else More

Every time I go to Subaru in auburn they are honest and friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV. More

I appreciate this dealership. I appreciate that the oil was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. More

COMPLETE NIGHTMARE IN SERVICE. I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separa I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separate issues COVERED by my extended warranty about 7 weeks ago. That's not a type-o, literally 7 weeks ago! They didn't fix either of the issues, but because they didn't fix the first one and opened the second warranty claim, I now have to pay two deductibles. They replaced bushings, a vacuum pump, a vacuum pump hose, TWO ECMs, TWO O2 sensors and finally brought in an engineer to diagnose the real issue (which was that the hose was installed backwards). After they finally fixed the 2nd issue, I came to pick up my vehicle and was told because they messed up on the 1st one, I would have to pay a second deductible and that I have to talk to my extended warranty company. EXCUSE ME. WHY would I need to do that? Why not take responsibility for your actions??? Have not dealt with anyone with the level of disrespect before. More

EXPRESS SERVICE Exceptional customer care from service staff and mechanics. It was a very busy day for all and they did their best to answer questions and provide ser Exceptional customer care from service staff and mechanics. It was a very busy day for all and they did their best to answer questions and provide services in a timely manner. More

I had my outback oil’s changed and swapped out for winter tires. To swapping out the tires they’re changed me for $25.00 . After the service I drove for 10 miles the tire pressure monitor light was on. I hav tires. To swapping out the tires they’re changed me for $25.00 . After the service I drove for 10 miles the tire pressure monitor light was on. I have to drove 10 miles back to fix it. Then they want to charge $85.00 to reprogram the monitor . They should let customers know this issue when the car at the service. I could swapped the tire for free at discount tire. More

I took my car in for a normal service and was totally impressed with the Service Advisor, Ian. He was very kind, courteous and informative about my car. Ian is definitely an asset to Rairdon's Subaru!! impressed with the Service Advisor, Ian. He was very kind, courteous and informative about my car. Ian is definitely an asset to Rairdon's Subaru!! More

Auburn location made my routine service fly by like a breeze - speedy and efficient. Service member was honest and professional and was great at building rapport. breeze - speedy and efficient. Service member was honest and professional and was great at building rapport. More

Fast, efficient, comfortable and convenient. Service advisor kept me informed on status of work in progress, recommend additional work, cost estimate and arranged for a recall fix to be completed Service advisor kept me informed on status of work in progress, recommend additional work, cost estimate and arranged for a recall fix to be completed during this service thus alleviating a return visit in two months. More