Rairdon's Subaru of Auburn

Transmission went out at 67k and Scarff Would not fix or hel Bought a 2013 Impreza new from Mike Scarff Subaru and the transmission went out at 67 k miles. Of course warrantee ran out at 60k. Scarff quoted u Bought a 2013 Impreza new from Mike Scarff Subaru and the transmission went out at 67 k miles. Of course warrantee ran out at 60k. Scarff quoted us $8000 for a new transmission because they can't repair the CVT transmission, which they now put in all their cars. They would not help with a discount or a trade in. They told us to yry to trade it in at another dealer before it completely blew and was no longer driveable. We are horrified by the way we were treated at this dealership. More

Good to horrible! The quality of service has gone from 2010 good to negative horrible in 2016. My sales guy didn't seem interested aftet he had sold the car to me and t The quality of service has gone from 2010 good to negative horrible in 2016. My sales guy didn't seem interested aftet he had sold the car to me and the service dept. was horrible. Except for Linda, Doug and Ed in Sales, the service department was HORRIBLE! Very bad communication and training to new employee with whom I had scheduled an appointment for service and reached on time. I was waiting and waiting and after 2 hours had passed they called me to their service desk wanting to know what was to be done. My appointment time was not honored and they didn't seem to care. That is the reason I ran to the sales department and finance to talk to Linda who had helped me previously with my paperwork when I'd bought my car a year ago. She went to Sales manager Ed, who helped me finally sorting out with the service manager. Though these 2 Subaru people helped me, overall it was a very frustrating experience with their service dept. I shouldn't have to go through this after having made an appointment. No one should have to. More

Sales Department is Terrible - Better options close by I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam. 1) I was very unimpressed with I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam. 1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left. 2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating 3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss. Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck! More

Horrible service department! The service department does not communicate and just plain horrible service. Save yourself a lot of frustration and go elsewhere. They have had my 2 The service department does not communicate and just plain horrible service. Save yourself a lot of frustration and go elsewhere. They have had my 2015 Outback for two weeks and have not fixed it. They finally gave up and ordered a new part - which has taken over a week to arrive (still not here) but the worst part is dealing with them. They act like I'm bothering them when I call - because they don't call me. This is warranty work and I've gotten multiple stories about why it's taking so long. Bottom line is, I do not trust these people. They care about selling cars, not about customers. More

Alaskans Beware! We purchased a new 2016 Forester from Mike Scarff on 10/1/15, working with Jim Read. Jim told us that he would contact the Alaska DMV and handle the We purchased a new 2016 Forester from Mike Scarff on 10/1/15, working with Jim Read. Jim told us that he would contact the Alaska DMV and handle the registration. It is now 11/3/15 and the vehicle is still not registered. Still no license plates. Here is a quote from our communications with Jim on 11/3/15 after we requested information that was missing from the forms we received at the time of purchase; "Pain in the xxx could I also get lienholder address for JP Morgan. These Alaskan deals are terrible." This text may have sent to us by mistake. Still this is less than stellar customer service after spending $32K with them. Alaskans Beware! More

Fantastic experience Just picked up my new 2016 Forester last Saturday and had a wonderful experience working with first Tim and then Josh. I had been emailing Tim for a Just picked up my new 2016 Forester last Saturday and had a wonderful experience working with first Tim and then Josh. I had been emailing Tim for a few months before finally deciding on the 2016. He was very informative and patient with me and I never felt pressured. This is my 3rd Subaru from this dealership and I have always used the service department for more than 10 years and have always been meet with friendly and helpful people. Thanks for the awesome experience I have come to expect! More

i guess not all Subaru service departments are not bad I bought new 2015 Subaru Outback from Subaru of Puyallup so I was taking to Puyallup service department for everything, but after i realize they don't I bought new 2015 Subaru Outback from Subaru of Puyallup so I was taking to Puyallup service department for everything, but after i realize they don't take good care of customer's vehicle, I took my car into Subaru of Auburn, and made me realize how bad puyallup dealer service department was. Subaru of Auburn service department's service was great. it i kept Outback, i will be taking into Subaru of Auburn service department for sure. More

I just bought a 2014 Outback from Mike Scarff Subaru in Auburn and can't tell you how easy and comfortable a transaction it was. The car itself is an awesome automobile and the purchase experience was pret Auburn and can't tell you how easy and comfortable a transaction it was. The car itself is an awesome automobile and the purchase experience was pretty exceptional. My first maintenance appointment was equally impressive. Since then I've referred two friends, both single women, to Mike Scarff, one of whom has already bought a new Subaru and reports that she had the same quality experience I did. Nice to know you can refer your friends and trust that they'll be extremely well taken care of! More

Buying your first new car can be extremely nerve-wracking. I did my research and the price I got at Mike Scarff Subaru for my base model 2013 Subaru Impreza Sport Premium was the best out of nerve-wracking. I did my research and the price I got at Mike Scarff Subaru for my base model 2013 Subaru Impreza Sport Premium was the best out of any of the dealerships in Western Washington. Their Bottom-line Pricing was lower than what an average customer on Truecar.com and Carwoo.com paid. I contacted them beginning of December. Darren Schutz, who's the Internet Sales Manager at Mike Scarff, responded back. He answered every inquiry I had. Was extremely helpful every step of the way. Our car was in transit. We paid our deposit and our car came in ahead of time. Joel in the financing office worked us to get the paperwork ready and had us out of there in no time. Darren was never pushy and never upsold. He got us the best deal possible. If we ever need to buy another car, we'll definitely be going back to Mike Scarff Subaru of Auburn. :) More

I believe your dealership is unique and outstanding.I have purchased at least 40 cars for buisness and personal use during my lifetime,and your support and performance is a notch above the many dealers I have purchased at least 40 cars for buisness and personal use during my lifetime,and your support and performance is a notch above the many dealers I have delt with. BUT I do not plan to purchase a Subaru again because of the factorie's failure to address problems that I brought to their attention as well as their display of lack of concern for simple requests to keep me informed. Warren Ewer More