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Rairdon's Subaru of Auburn
Auburn, WA
224 Reviews
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Showing 224 reviews
October 27, 2018
Incompetent service My wife and I have been using Auburn Subaru for our car services for almost 20 years. In the years it was owned by Scarff we bought 4 new Subarus fro My wife and I have been using Auburn Subaru for our car services for almost 20 years. In the years it was owned by Scarff we bought 4 new Subarus from them, and were always provided with prompt, honest, and excellent service. We had hoped that level of good service would continue when Auburn Subaru was bought by Rairdon, but clearly that is not the case. When I had my 2013 Subaru Forester in for a previous oil change some months ago the mechanic did not put in the correct amount of engine oil. Not long after the service I checked all the fluid levels prior to a trip and discovered the engine oil was low enough it didn’t register on the dipstick. And I know well the car has NEVER used oil. Because I wanted to check it out for myself I bought oil and filled it to the “full” marker. (It needed a quart-and-a-half.) Since then, after driving 3000+ additional miles I checked the oil level, and it was still “full”. So it doesn’t use oil. So this week when I brought the car in for service I asked the service advisor if he had ever heard of a Subaru using a quart-and-a-half of oil within several weeks and then not using any more. He didn’t answer my question. I was short for time so I asked the service advisor how long it would take to service my car while I waited. He said “1 hour”. He also asked me if I would like the car washed. I said “yes”. It took 2 hours to have my car serviced. I came at 10:45 and left at 12:45. Those aren’t the times the service advisor wrote on the bill, but clearly he was trying to cover up the fact he had no clue when my car might be ready. I was late for my subsequent appointment. And when the car was declared “ready” it was immediately obvious the car had not been washed as promised. But I did not have time to go back and tell them to wash it. I’m looking for a new place to have our Subarus serviced. More
by philxyz
Employees Worked With
Cameron Shearer
October 15, 2018
HIGH-PRESSURE, MANIPULATIVE SALES TACTICS. On October 13th, I FLEW into SeaTac airport to purchase a car from Rairdon’s Subaru of Auburn. They were fully aware of my arrival and we had previous On October 13th, I FLEW into SeaTac airport to purchase a car from Rairdon’s Subaru of Auburn. They were fully aware of my arrival and we had previously negotiated the price, I was also approved for financing; I just needed to complete paperwork and pick up the vehicle. Once I got to the dealership, I immediately started paperwork, allowing me to start the long drive home in my new car as soon as possible. The car was negotiated over the phone for the price of $21,800. However, when the worksheet for finance was presented, the saleswoman (Audra Barber) showed the final financed price was to be $34,000! I asked for her pen, then with her pen I drew a line through each “add-on” item they were trying to sneak into the price. I then slid the paperwork back to her and requested she remove the items I did not approve of and were not mentioned prior to my flying into SeaTac. She left the room, then the male sales manager (unsure of his name and Audra would not give it to me) entered the room. He said that they cannot sell me the car without their add-on items (unnecessary warranties, etc.). To add insult to injury, the male sales manager claimed I was rude, declaring I snatched the pen from Audra’s hand, attempting to bully me into buying the car at the escalated price. I refused, he then demanded I leave the dealership then he crumpled up the paperwork dramatically. I have never in my life been treated with such disrespect by a business. The final insult was when Audra texted me after I left, and she apologized, stating that she can do the deal now. The general manager (Abe Mand) then called me with a total arrogance of not allowing me to speak and said he would “allow” me to buy the car…but only if I apologized for snatching the pen. These sales tactics at this dealership were beyond disgusting and the very reason car dealerships have a terrible reputation. I ended up having to pay for a rental car to drive home because there were no available flights home. I’ve filed complaints (along with documentation of this interaction) with the BBB, as well as the State Attorney General requesting a refunded for my travel expenses to and from this dealership, as well as an apology from the management. I’m currently looking for Greg Rairdon’s (the owner) information to personally notify him of this experience. Stay away!!! More
by Chase Morgan
Employees Worked With
Abe Mund (GM) and Audra Barber (Salesperson), Customer Relations Manager
September 23, 2018
Slimey Used Car Salesman We "bought" a car from Tim Friday night (told us he'd put a SOLD sign on it). Apparently he "forgot" to fax our paperwork to our lender. I called earl We "bought" a car from Tim Friday night (told us he'd put a SOLD sign on it). Apparently he "forgot" to fax our paperwork to our lender. I called early Monday to find out what was going on... they avoided me all day and at 3pm when I talked to a supposed "manager" I was told it had SOLD - to somebody else. Knowing all day I was waiting back to find out what was going on. Then called the owner/Greg Rairdon about it- he couldn't even bother to call me back, which says SO MUCH about what kind of person/business he is/has. Apparently customer service isn't a consideration unless they can make a a buck off of you. They definitely are lived up to the slimey dishonest title of USED CAR SALESMAN. If they did this to me without ANY concern, what are they doing to others? I hope Karma helps them go bankrupt. More
by WashingtonState
Employees Worked With
Tim, Dara
September 22, 2018
Communication Communication Communication Communication and customer service is greatly missing here. Several miscommunications internally between salesperson and management caused confusion Communication and customer service is greatly missing here. Several miscommunications internally between salesperson and management caused confusion on when to pick up our new car. Several calls and texts conflicting with one another were made to us regarding when to pick up the vehicle. Once we got the vehicle, (its great by the way) we were told that the general manager would call us the next day to talk with us and to "make it right". This was repeated to us several times by the sales manager. The general manager still has not called and its 3 days later. This was the worst purchasing of a car ever. I am a long time subaru owner and have shopped at this dealership when it was owned by Scarff and it was amazing. The new owners model leaves the customer in the dirt...sales first customer second. Please note, I very rarely write reviews but this experience was over the top messed up.! More
by SubaruRN
Employees Worked With
Sales manager and salesperson
August 16, 2018
Adjusting to New Ownership Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort to recognize loyalty through more trust with loaner car sign out. More
by Subiefan
Employees Worked With
Patrick Wortham, Justin Shecton
August 14, 2018
Excellence In finding a new vehicle two things are important. The vehicle and the salesman. We were sold on the Subaru and our salesman, Tim Timberlake, was the In finding a new vehicle two things are important. The vehicle and the salesman. We were sold on the Subaru and our salesman, Tim Timberlake, was the reason we followed through with purchasing our Outback. Tim answered all of our questions and went far beyond what was expected. Two wonderful entities made for a great result. Thank you Rairdon Subaru for a wonderful experience. More
by Teddy
Employees Worked With
Tim Timberlake
July 30, 2018
Happy with the service I received at Rairdon's Subaru of Aub Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter which we did and works as expected. More
by subarureview
Employees Worked With
Pete Mirante
June 30, 2018
Michelin Tire Installation Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. She phoned when job was complete. Madison is very efficient friendly and courteous. I will gladly seek her help on future service needs. More
by Jans Subaru
Employees Worked With
Madison Hunt
June 15, 2018
Quick and easy I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. More
by LuizC
Employees Worked With
Madison
May 11, 2018
Great customer service! Friendly staff. My only issue is that a few items which were in my center console were on the floor behind the console. No big deal but did the technician have to go My only issue is that a few items which were in my center console were on the floor behind the console. No big deal but did the technician have to go through the center console to do work on the passenger side airbag inflator? More
by karenyamane
Employees Worked With
Madison
