Rairdon's Subaru of Auburn

I am an experienced car buyer; this would have been my 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program s 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program so it was a no-haggle deal...and it still went completely sideways with Rairdon Subaru of Auburn. The salesperson was nice enough, but when it got down to the finer points of dealer ad-ons and extra warranty/maintenance plans I just don't know what the xxxx they are thinking. They add LoJack onto all their cars, but I talked to my insurance and because it isn't part of the VIN, it doesn't lower my rates at all. The salesperson showed me a Post-It with the breakdown of what the maintenance plan supposedly covers, but it had things on it like one set of windshield wipers for $100 and brake pads for $600. Those are not part of any auto maintenance plan I've ever heard of. I asked if I didn't need the brakes done before the warranty expired and they said, "Just demand to have the brakes done, or don't." I would like to see these gold-plated windshield wipers, though. My last set of Bosch were $40 for all 3. And it was one set of wipers for 3 years/36,000 miles which is just...weird. That little "Warning, warning Will Robinson!" started going off and I made ready to leave so the salesperson got nervous because they saw an easy sale about to walk out. They brought over the finance or sales manager, I don't remember what they called them, but they play the same part in the dance. They started that overly-jovial, overly-familiar and slightly oily patter that seems to self-select in car salespeople and I basically ran to get away. It really sets my teeth on edge and it makes me very uneasy because it feels like emotional manipulation. Because it is emotional manipulation. I just want to buy a doggone car without any weirdness, ok? The next day the salesperson texted me and I was honest that I had changed my mind about buying a car at the moment and that I found the sales manager a little creepy. Maybe that wasn't the precise denotation I should have used, but I was not expecting the screed I got back from the salesperson that defended the sales manager before God and Country and what an upstanding provider they were for their family and I was like...um, I felt pressured and was put off...I didn't mean they were a danger to society. The salesperson may have kept it up, but I don't know because I blocked them and won't step foot in their dealership again. More

just a little advice. don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the dea don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the deal is something you don't want to experience as a first-time buyer. this dealership really opened my eyes and learned that sales deception tactic is real. My family bought a car from them last year and instead of making a good deal, they paid more than the expected amount! the car is just a 5-seater car but the price they paid is almost comparable to a 7-seater car. my family member is also at fault for not researching well and for their lack of knowledge since it their first time, but still even the promotional discount was withheld when they actively asked for it. is the dealership so special that only you guys don't have the promo when your sales and even the webpage says you do? nevertheless 1 star for how you guys seal your business deals. More

Already added a review on facebook. In how poorly they treated me with a used car. After couple months I decided to take a car to a local mechanic since I have a weird smell from the en In how poorly they treated me with a used car. After couple months I decided to take a car to a local mechanic since I have a weird smell from the engine and tapping noise. The dealership when I asked about it they say that was normal. Anyhow I don’t use the car really often but finally I decided to check it with someone that knows about cars and engine… anyway, the problem was that they put wrong oil in my car. And it cost me almost 200$ for the diagnosis and filter and oil replacement. Lucky I didn’t drove much. It could have caused more damage to the engine. More

One of my most enjoyable and refreshingly honest car purchasing experiences ever! Easy to work with on the price and not once was there even a hint of any unethical/dishonest tactics that I have experie purchasing experiences ever! Easy to work with on the price and not once was there even a hint of any unethical/dishonest tactics that I have experienced at other dealerships. Your experience may vary but I HIGHLY recommend Rairdon Subaru! More

Long story short: 1. This dealership puts a LoJack on all new and used cars, and they make you pay for it ($798). If you argue with them (it may take a while, though), th This dealership puts a LoJack on all new and used cars, and they make you pay for it ($798). If you argue with them (it may take a while, though), they will remove the LoJack and eliminate the fee. 2. They tell you it is a certified car (CPO) in every way, but it is actually not. They won't tell you this is not a certified car unless you are careful enough to find out there is nothing related to CPO when you sign the documents. 3. Looking for somewhere else if you want to be treated honestly and truthfully. 4. If you still want to buy a car from them, record all conversations between you and the sales guy. Otherwise, they will deny whatever promises they made. Full story: We found a used car online at this dealership on Saturday. On Sunday morning, we called to check availability and confirmed it was available. During the call, we were told that this was a CPO car. Before and during the test drive, we confirmed this was a CPO car. The sales guy even corrected me that CPO provides a 7-year/100K miles Powertrain warranty since the day the CPO car was sold instead of the day the first buyer bought it. It made us extremely happy and confident with the purchase. We asked for the price to upgrade the 7-year/100K powertrain warranty to a 7-year/100K bumper-to-bumper warranty. Blaine told us it would cost roughly $2,300, and he emphasized that it is a great deal because the dealership has already covered the cost for the 7-year/100K powertrain warranty for a CPO car. The test drive went really well, and we decided to negotiate the price. We were presented the CPO Vehicle Inspection Checklist and we confirmed the brake pad and tiles data, together with a quote that included the 7-year/100K bumper-to-bumper warranty and the LoJack. The cost of the 7-year/100K bumper-to-bumper warranty went up to $3,200+. We asked why, and Blaine said it varies car by car. It is what it is. We decided not to purchase it. We want to take the LoJack ($798) off because we don't need it. That's when we were told that is not possible. They sell all cars with it. We knew that only the documentation fee and license fee were mandatory. Everything else is an optional add-on. We insisted we did not need the LoJack. They were like, 'This is our bottom line; it is totally okay that you don't buy.' We started getting a bit angry because this was obviously a bait-and-switch scam. We came here for the price advertised, not the price plus the LoJack price. They finally agreed to talk to their GM. We got a call the day after that telling us the LoJack could be taken off, and the fee could be eliminated. We were happy and went there the second day. We have all the paperwork in front of us. And I found nothing related to CPO. I asked, and the sales guy told me it was not a CPO! He said the car went through the CPO Vehicle Inspection Checklist, but it is not a CPO car! And they won't certify it. I argued, but nothing changed. We left angrily, and I said I would write a negative (and true) review on all platforms. After we walked out the door, a customer service guy stopped us and explained how they find CPO doesn't benefit their customers at all, so they don't certify cars. He talked a lot and just played that bad-guy good-guy game, trying to make us not leave bad reviews. We are first-time car buyers. We were warned by our friend that buying a used car can be very tricky. We thought our friend was a bit old school and the dealership would value their reputation in current days. Obviously, this is not true. They are still trying their best to make you pay more than you need to. Today (one day after we walked out their door), the price of that car was reduced by $800. Guess they are just trying to se More

I had a conversation with Keely Ballintine about possibly buying a Subaru Crosstrek. She was really helpful and answered all my questions about the vehicle patiently. I mentioned that I have a new puppy and buying a Subaru Crosstrek. She was really helpful and answered all my questions about the vehicle patiently. I mentioned that I have a new puppy and she gave me information about all the pet-friendly products available. We also talked about financing with a trade-in. When I'm ready to finance the Subaru Crosstrek, I plan to get in touch with her again. More

I had a very successful experience with the car purchase. I would recommend them for a car purchase I would recommend them for a car purchase More

I can't say enough how we had a great experience at Rairdon's. My Sales Consultant, Wesley Jordan, did such a great job. He LISTENED to what we wanted out of a vehicle and directed us to three differ Rairdon's. My Sales Consultant, Wesley Jordan, did such a great job. He LISTENED to what we wanted out of a vehicle and directed us to three different vehicles that were just what we wanted. The hardest thing was deciding which one we wanted. His knowledge of the features of each was spot on. We only made one stop! Thank you for the positive experience! More

Jonathon McDowell is an excellent car consultant. He is very knowledgeable and has such a wonderful demeanor. His sense of humor and sincerity made me feel right at home. He was very accommodating. H He is very knowledgeable and has such a wonderful demeanor. His sense of humor and sincerity made me feel right at home. He was very accommodating. He gave me above and beyond service. He made my purchase a memorable event. More

We had a great purchase experience at Subaru of Auburn! Tim T, Internet Sales Manager, was very communicative from the point of my online inquiry and was willing to negotiate the vehicle price before makin Tim T, Internet Sales Manager, was very communicative from the point of my online inquiry and was willing to negotiate the vehicle price before making the 2 hours drive to check it out. We scheduled an appointment and met Tim a few days later. His approach made us feel very relaxed and comfortable. There was no pressure and he was very accommodating. The rest of the staff at the dealership were very friendly and hospitable even offering snacks to our 5 year old. Even after pre negotiating the price of the vehicle, they were willing to work to cover the cost of a glass replacement as well. They kept their promises and replaced the glass as well as fueling up the car after missing that pre delivery the day of purchase. Overall we had a great experience! Two take aways for the future that could have made it exceptional: 1. Time between finalizing the agreement and getting into the finance office was a bit long, especially with a young child. 2. We had difficulty communicating with the service department to schedule the glass replacement due to staffing challenges. Regardless of those two things, I believe 5 stars is warranted and I would recommend them, as well as Tim, in the future. Thanks for a great experience! More