Rairdon's Nissan of Auburn - Service Center

After being denied obvious warranty service at a local Nissan Dealer in Renton, WA and going to two muffler shops regarding an exhaust leak in my 2008 Nissan Altima 2.5 with 65k miles on it these guys wer Nissan Dealer in Renton, WA and going to two muffler shops regarding an exhaust leak in my 2008 Nissan Altima 2.5 with 65k miles on it these guys were finally the solution. Nissan consumer affairs offered to pay only half of the repair on the item that is covered by warranty. These guys dealt with me in an extremely agitated state after a second muffler shop told me the part was covered by federal emissions warranty. The quickly evaluated my vehicle looked up the actual part# which no one else bothered to and called nissan's warranty deparment and go approval for replacement under full warranty not the nearly $1,000 I was quoted at the other dealership. They gave me a discoutn on my 60k service to boot for my trouble. I could not more highly recoommend this dealership to anyone the guys in the service department have integrity and really care about taking care of this customers. More

Very friendly staff. If I had to say anything negative, it would be the wait time. Even with an appointment it is not fast, but so far the experience is good and I will continue going there. it would be the wait time. Even with an appointment it is not fast, but so far the experience is good and I will continue going there. More

I went into Rairdon to get a new/additional key programmed for my 2008 Titan. As the service desk was playing with my keys & asked my I had 2 key fobs, I informed them that I had remote start. Afte programmed for my 2008 Titan. As the service desk was playing with my keys & asked my I had 2 key fobs, I informed them that I had remote start. After programming a new key, my remote start would not work. After calling the dealership, they basically said too bad, that they were not aware of the after market remote start. I called bs, due to the fact that I told the service desk that it was on my truck. After getting the remote start reprogrammed, I was informed by the tech at the audio store, that the original key was not even programmed to start my truck. Now, I am out of pocket $137.52 ($87.52 for spare key & $50 for remote start reprogramming) and I don't even have what I originally went to the dealership for.. 3 working keys. I only have 2. After a few phone calls with Jay Miller, Rairdon has fixed the problem. They picked my truck up at my work. Reprogrammed all 3 keys & reprogrammed my remote start. Dropped the truck off back at my work by the time I got off work at 3. Rocky start.. good ending. Thanks for your help Jay. More

Took in my Nissan for what I believed was a bad alternator. $600 parts/labor & 4 days(of which I had to rent a vehicle because Rairdon doesn't offer loaner cars $200 more)later I go to pick up vehi alternator. $600 parts/labor & 4 days(of which I had to rent a vehicle because Rairdon doesn't offer loaner cars $200 more)later I go to pick up vehicle, I get in to start it and the check engine light is now ON. Now they want $1000 more to get it "fixed" and out the door (again?). Included in that is $144 of diagnostic fees. Really? You guys "fixed" it to begin with and you didn't see the 'Check Engine' light was on when you finished? Did you check your work? Now you want ME to pay a diagnostic fee for something you should have know was wrong all a long based on the "code" the machine tells you. Sorry I'm taking my car to a Nissan dealer I KNOW I can TRUST! You have lost a customer in me, my family, and each and every person I come in contact with throughout my community that wants to listen. Follow up: abuckyy wrote on 10/3/2010 12:55:59 AM: This matter was cleared up by the management. I appreciate them refunding the diagnostic charge. Thanks for making this situation a little better. More

After paying for an oil change, I was told that my battery cable ends were corroded and that Rairdon would replace them for forty some dollars. I declined to have them do it. A couple weeks later, m battery cable ends were corroded and that Rairdon would replace them for forty some dollars. I declined to have them do it. A couple weeks later, my car would not start. I ended up having it towed ($71 towing fee) to a local service repair shop. The local shop charged me $355, which included $80 for a new battery, $80 for installation of battery cable ends and $50 for diagnostic time. I would have saved myself a lot of time and money had I accepted Rairdon's offer to replace my battery cable ends. More

Tried this dealer out based on a $19.98 Oil Change Promotion. Appoitment at 8am, was told it would take about 45 minutes. I was literally the only person in the dealership and it took 90 minutes to Promotion. Appoitment at 8am, was told it would take about 45 minutes. I was literally the only person in the dealership and it took 90 minutes to complete the job. Not once did a service rep update me on the status of my car, in fact i had to track them down an hour into the visit to get a status report. After I paid and went to my car, i had to remove the plastic and the floor liner myself and find a garbage to place it in. I noticed when i started my car, the low tire pressure light was still on. I was told, that it should turn off as i drive down the road and oh by the way, we found a screw in your sidewall on the left back tire! It was written on your invoice, was the answer i was given when I asked why this information wasn't presented at time of payment! I drove the car about an hour down the road and the light was still one, so i preceded to put air in the tire myself and the light promptly went off. I would not recommend this dealer for any type of service. Part of the promotion was three free oil changes after the initial 1st paid. I will not be taking my vehicle back to this dealership. More