Rairdon's Nissan of Auburn - Service Center

Excellent service Today I came in 30 minutes late and Tammy was still kind and took my car in for an oil change. I've been to places where they wouldn't even be kind or Today I came in 30 minutes late and Tammy was still kind and took my car in for an oil change. I've been to places where they wouldn't even be kind or at least courteous and would make me wait forever. They did not. While Shaun was doing the oil change and inspection he told Tammy that I really needed to get my battery and brakes done soon, especially with the weather changing and storm approaching. Before they did anything else to my car Tammy came to me and was giving me the brake down of what needed to be done and she was giving me the time frame of things and I decided to just do my brakes while I'm there since I knew it had to be done anyways. I knew they were going to lunch soon but Tyler let Tammy know that he will be working on my car to get me on my way! They were all so kind and did a great job. They even cleaned and vacuumed my messy car which was very nice of them to do. I would definitely recommend them to anyone in the neighborhood. Whether they have a Nissan or not. I have a Kia and the Kia dealership across the street were trying to charge me $50 more for an oil change and who knows how much more for my brakes! So thank you Tammy Shaun and Tyler! You guys are amazing! More

I bought a Nissan rouge in a different city. I ended up having a lot of trouble with it. I took it to Rairdon's dealership. They did everything and more to help me out. I have the best running vehicle ev having a lot of trouble with it. I took it to Rairdon's dealership. They did everything and more to help me out. I have the best running vehicle ever. I go there for everything. More

Now here we come to my experience with Nissan of Auburn; I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I was told absolutely we are free at 1pm to begin diagnostics. I drove my vehicle down and pulled to the service department, no one greeted me or assisted me in locating the right people to see, no warm friendly hello before I wandered around looking for someone to help me. After dropping off my vehicle I was informed that your diagnostics are for one hour and after the first hour I would be called; right around 2pm, to update me on whats going on with my truck. No service vehicle or loaner offered. My first phone call received by your department was at 4:35 to inform me that the vehicle had not been looked at and that your service lead was going to be out of town until Tuesday and it would not be looked on until then, no service vehicle offered. I was informed however at this time that I would be called first thing on Tuesday morning to be updated. At 10:30 Tuesday morning after waiting all morning I finally called your department myself. At this time I was told that they found the problem but the parts needed wouldn’t be there until tomorrow. I asked at this time politely if I could have a service vehicle as I have been patiently waiting and I have a need for one. I was told harshly that your dealership doesn't offer service vehicle for costumers. At this point I am relatively appalled at how your service department had been handling things and I was further frustrated that your company was unwilling to assist me with a vehicle when I am spending $700 dollars on repairs, and Toyota gave me one for a oil change. I called your office manager and told her my perspective on the poor costumer service I received from your service department and that I didn’t appreciate your company not offering a service vehicle. To me what separates a good dealership and a bad dealership when they both sell the same product is their customer service. And not offering service vehicles to your paying customers is poor customer service, as well as how your service department handled me and treated me was poor customer service. Your office manager told me she was going to have the Service manager handle my situation and that he would be contacting me very shortly. This was a huge mistake. I have never been greeted in a phone call with more contempt and annoyance in my life. He impatiently listened to me explain my frustrations, interupting me serveral times to say; HOLD ON HOLD ON HOLD ON, I NEED TO GET YOUR STORY STRIAGHT! I am thinking to myself, my “story”? Really your going to tell me I am telling you a story? And then following he says he cant just make a decision based on my “side”. Essentially he was treating me with an extreme amount of condescension and acting as though what I was saying couldn’t be taken at face value. I don’t spend $700 dollars to be treated like that. I was completely insulted by the entire conversation. He didn’t even tell me that he was going to do anything for me, he just said, I'll call you back, harshly. He later called me back to tell me that he was going to give me a vehicle to use, but even in this conversation the tone was cold and unfriendly. After the call ended, about 5 minutes later he calls me back, I answer the phone and he doesn’t even introduce him self or greet me with hello, he simply states; “before I do anything for you, do you EVEN have insurance?” At this point the condescension was at its highest, and I was completely insulted. I drove my vehicle to your dealership, this meaning I have vehicle insurance, unless your service manager was simply implying that I am a criminal and break the law and drive around without insurance. The entire experience was the worst in my life. I have never been so insulted and stressed and felt belittled by someone where I was spending money in the assumption that I would be treated like Nissan family. More

As Stadium Nissan was closed, I went to Nissan Auburn for my servicing and to check up my sensor light. I have extended warranty with Nissan. Couple of idiots at the servicing reception told me that, I am ou my servicing and to check up my sensor light. I have extended warranty with Nissan. Couple of idiots at the servicing reception told me that, I am out of warranty and it would not cover the sensor problem. And asked about $120 to test what was the problem (whereas Costco tested it for free. Took 1-2 minutes to test). Regarding service, they gave me a time on Sunday afternoon 3 pm. When I went there noone was there. I wasted my time for 2 days and wasted my money on fuel by driving there for 2 times (2 X 40 miles). Even their way of talking is not friendly. Where as the Nissan Eastside cleared all my problems (in fact my warranty covered the sensor problem) in a friendly manner. The Auburn Nissan dealer is wasting money by paying such stupid rude worthless inhumans. I would never go to Auburn Nissan dealer and never recommend anyone. More

I had an 2007 Pathfinder that I brought into the service department for issues with reversing. (I LOVE the service dept at Rairdon! Chuck, George, and Matt are amazing) Come to find out the transmissi department for issues with reversing. (I LOVE the service dept at Rairdon! Chuck, George, and Matt are amazing) Come to find out the transmission was shot :( As I was waiting, I walked over to the new car area and met with Theresa. She is amazing! I was extremely skeptical on getting another Nissan (especially since our other car is a toyota) but Todd came over and talked to me about Nissan's in general. (He has a LOT of good info) I wanted to give Nissan another chance (my husband did not) and would only do so with the "right" deal. Theresa made that happen and was very easy to work with. She wasnt high pressure and her selling style is more consultative. I would recommend going to see Theresa if you want a knowledgable sales person with a great attitude! More

After being denied obvious warranty service at a local Nissan Dealer in Renton, WA and going to two muffler shops regarding an exhaust leak in my 2008 Nissan Altima 2.5 with 65k miles on it these guys wer Nissan Dealer in Renton, WA and going to two muffler shops regarding an exhaust leak in my 2008 Nissan Altima 2.5 with 65k miles on it these guys were finally the solution. Nissan consumer affairs offered to pay only half of the repair on the item that is covered by warranty. These guys dealt with me in an extremely agitated state after a second muffler shop told me the part was covered by federal emissions warranty. The quickly evaluated my vehicle looked up the actual part# which no one else bothered to and called nissan's warranty deparment and go approval for replacement under full warranty not the nearly $1,000 I was quoted at the other dealership. They gave me a discoutn on my 60k service to boot for my trouble. I could not more highly recoommend this dealership to anyone the guys in the service department have integrity and really care about taking care of this customers. More

Very friendly staff. If I had to say anything negative, it would be the wait time. Even with an appointment it is not fast, but so far the experience is good and I will continue going there. it would be the wait time. Even with an appointment it is not fast, but so far the experience is good and I will continue going there. More

I went into Rairdon to get a new/additional key programmed for my 2008 Titan. As the service desk was playing with my keys & asked my I had 2 key fobs, I informed them that I had remote start. Afte programmed for my 2008 Titan. As the service desk was playing with my keys & asked my I had 2 key fobs, I informed them that I had remote start. After programming a new key, my remote start would not work. After calling the dealership, they basically said too bad, that they were not aware of the after market remote start. I called bs, due to the fact that I told the service desk that it was on my truck. After getting the remote start reprogrammed, I was informed by the tech at the audio store, that the original key was not even programmed to start my truck. Now, I am out of pocket $137.52 ($87.52 for spare key & $50 for remote start reprogramming) and I don't even have what I originally went to the dealership for.. 3 working keys. I only have 2. After a few phone calls with Jay Miller, Rairdon has fixed the problem. They picked my truck up at my work. Reprogrammed all 3 keys & reprogrammed my remote start. Dropped the truck off back at my work by the time I got off work at 3. Rocky start.. good ending. Thanks for your help Jay. More

Took in my Nissan for what I believed was a bad alternator. $600 parts/labor & 4 days(of which I had to rent a vehicle because Rairdon doesn't offer loaner cars $200 more)later I go to pick up vehi alternator. $600 parts/labor & 4 days(of which I had to rent a vehicle because Rairdon doesn't offer loaner cars $200 more)later I go to pick up vehicle, I get in to start it and the check engine light is now ON. Now they want $1000 more to get it "fixed" and out the door (again?). Included in that is $144 of diagnostic fees. Really? You guys "fixed" it to begin with and you didn't see the 'Check Engine' light was on when you finished? Did you check your work? Now you want ME to pay a diagnostic fee for something you should have know was wrong all a long based on the "code" the machine tells you. Sorry I'm taking my car to a Nissan dealer I KNOW I can TRUST! You have lost a customer in me, my family, and each and every person I come in contact with throughout my community that wants to listen. Follow up: abuckyy wrote on 10/3/2010 12:55:59 AM: This matter was cleared up by the management. I appreciate them refunding the diagnostic charge. Thanks for making this situation a little better. More

After paying for an oil change, I was told that my battery cable ends were corroded and that Rairdon would replace them for forty some dollars. I declined to have them do it. A couple weeks later, m battery cable ends were corroded and that Rairdon would replace them for forty some dollars. I declined to have them do it. A couple weeks later, my car would not start. I ended up having it towed ($71 towing fee) to a local service repair shop. The local shop charged me $355, which included $80 for a new battery, $80 for installation of battery cable ends and $50 for diagnostic time. I would have saved myself a lot of time and money had I accepted Rairdon's offer to replace my battery cable ends. More