Rairdon's Nissan of Auburn - Service Center

Great customer service!! I had a good overall experience with George in the service department as he assisted me getting a key reprogrammed. Great communitcation and amazing c I had a good overall experience with George in the service department as he assisted me getting a key reprogrammed. Great communitcation and amazing customer service!! Thanks again for your help! More

Business-Customer Relationship RESTORED George (Service Manager) contacted me out of concern that I have my 15,000 mile check done on my car. He took the time to explain what this service in George (Service Manager) contacted me out of concern that I have my 15,000 mile check done on my car. He took the time to explain what this service includes and actually opened my eyes to understand these awesome tires Nissan places on the Leafs which are built not to puncture easily. Thanks George I look forward to this servicing and I'm thankful our Nissan Customer relationship has been restored! U ROCK! More

Excellent service The staff are friendly and care for their customers. Service and quality are superb. Scheduling was flexible. I recently came in for brake check and r The staff are friendly and care for their customers. Service and quality are superb. Scheduling was flexible. I recently came in for brake check and replacement of engine cover. God bless all of you at Rairdons. More

very professional and courteous sevice They took our vehicle right in and offered us coffee fresh doughnuts tv WiFi. We had asked for a loaner car since our service would take a few hours a They took our vehicle right in and offered us coffee fresh doughnuts tv WiFi. We had asked for a loaner car since our service would take a few hours and they had one ready for us in just a few moments with no hassle. They performed the work and explained in detail what was done. More

I feel I bought from the wrong dealer I’m sorry my relationship with this dealer has ended and ended not well. This was my first new car and at the age of 52 , my first bad experience was I’m sorry my relationship with this dealer has ended and ended not well. This was my first new car and at the age of 52 , my first bad experience was at 17000 my new cars tires were bald and need to b replaces,this of course was not a happy moment. It’s documented in my service record. I asked management to work with me and help me with my new tires, they declined and I asked them straight up that it wasn’t worth keeping me as a customer with just a little help,again they refused . That’s their right I guess so I decided not to give them any more of my business , so I took my car somewhere else for my 30,000 mile maintainence . I was un aware that that would void my oil changes for life . Which is my fault for not knowing . However when I tried to repair the damage it was to no avail. So I will no longer b visiting them or certainly not recommending them. My Nissan however is a great car and I won’t discredit Nissan.having to now pay for my own oil changes won’t kill me, but I would have liked a little more consideration and understanding from them. It’s a big contract but I guess u should read it .lol More

Nissan came to my house for me to sign the paper work for th I will recommend Nissan of Burien, im thinking personally to get a other car, im very happy with the service, my boyfriend was there for us to get a c I will recommend Nissan of Burien, im thinking personally to get a other car, im very happy with the service, my boyfriend was there for us to get a car, i was working they call me and where very friendly More

Quick and friendly service. Great place to get friendly and fast service. Nice clean separate waiting area for me to have my child with me. The service took less time to complete Great place to get friendly and fast service. Nice clean separate waiting area for me to have my child with me. The service took less time to complete that quoted. More

Buyer beware inspect your vehicle and paperwork before payin This is Mark again, this is my second review on Auburn Nissan. Beware this dealer they have not changed in their ways even after changing ownership. I This is Mark again, this is my second review on Auburn Nissan. Beware this dealer they have not changed in their ways even after changing ownership. In my opinion,I think they still have many of the original employees. I am 61 And for the last 15 years I started to use dealers to service my wife's vehicles. Now here we come to my experience with Nissan of Auburn; Below is a short and long story! I called the service department.I asked the service person, to look up when my wife her wiper blades were replaced. It was Feb 2016 when she had and Oil change. So,back Feb 2016 Auburn Nissan had replaced her wipers assembly and inserts ($80) with new auto sub parts, a composite wiper cost ($25). Now. if she wants to have inserts . She will have pay for new wiper assembles! To shorten the story, my wife and I met with a service manager named George Hall and he had a another person with him. He was not friendly or courteous from the beginning , seem to be angry. Which only made me angry and defensive. Being frustrated and explaining the situation. Both of them said I'm not going to handle this or are you going to do something it been two year. Both indicated have Mike Carter handle this. Now, I was really frustrated! I said forget it , I'll just write a review on this situation.Then George indicated to me .As I got in my car that he had read my last review. Now, I understand why his attitude and anger when we met. I think George was there back in 2005 to 2010 before they got new owners. He probably was one reason why they lost a lot of customer service business. George has very poor customer service skills. I was in the service field before I retired. The customer was always right. When we were leaving George flagged down my wife's and asked her to come back the next day to see Mike Carter. And I was banned from the premises forever. My wife went back the next day! Mike Carter and George We're not there. But The gentleman that was with George at the time I was explaining things was there and showed my wife that there is two parts. That I was correct but it's been over two years and they are not going to do anything about Original wiper Assembly. Then he offered to sell her new wiper assembly that they had thrown out two years ago. Cost $50 and that the inserts would be $10 plus tax. My wife couldn't believe it but she wasn't mad because of that she was mad about Mike Carter and George not being there. This dealership today good job in wasting my time and waste time! Now for the hold story! I was with wife and notice her wiper blades were very bad. We were in Renton at the time, decided to stop at Nissan in Renton. I ask to have the inserts blades to be replace. The parts person said you have after markets. No way, I explain we always have Nissan install refill blades. Renton Nissan explained they only install refills for 370z touring sport , No other blades. Renton Nissan was who used to work on two 350zs we had back in 2009 because Auburn Nissan service trouble. I liked Renton because they would let you talk to the mechanics about repairs. But the wife didn't like them because they took to long to do the repairs. So Kirkland Nissan had opened up a new shop and she likes that because close to her work. For the last 18 months she had Kirkland Nissan do the general maintenance but they never replace the blades after I called, had them search their records. The Kirkland Nissan says that they install only one type of wipers also but it's called the Value Advantage because this new part superseded the old wiper assembly and blades. The old part numbers were obsolete. Now I was totally confused, I called Bellevue Nissan parts. This Nissan person was very knowledgeable on 370 Z wiper blades. This person explain that you could still get the old wipers with blades inserts Or you could get the new auto sub composite wipers with a 12000 mile warranty. Then my wife remembered that when we bought our car from Campbell's in Edmunds. That it was too far for oil changes.So, she heard that Auburn Nissan had changed owners. I reminded her, of how bad they had worked on her 350z back in the late 2000s. The service was bad. She would not listen to me. She had Auburn do her oil changes until Kirkland Nissan opened new shop. From all this I leaner that all Nissan have very poor Communication set up. In my opinion it's because they're all are privately owned. It is true it looks like Campbell Nissan is the most experience and has the best customer service and sales. But they are so far away! Sorry I try to keep it short but buyer beware and if you have your vehicle serviced go over your whole vehicle before you pay! In my opinion I do not see how they have a score of four or higher for a review after doing all this research and talking to friends and neighbors. Many people that have gone to Auburn Nissan seem to be going to Puyallup which their score is low but it's because of the sales department. More

A very professional and friendly staff. I came in for a oil change and received a free multi-point inspection as well. They have a professional, courtious, & friendly staff who offer advic I came in for a oil change and received a free multi-point inspection as well. They have a professional, courtious, & friendly staff who offer advice on needed services but not pushy. Rairdon is my go to dealership. More