Honda of Sumner - Service Center

Terrible customer service As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just answering phone and then transferred me to someone in service who was rude also. Guess I'll be taking my odyssey elsewhere. I can't stand rude people especially when I'm the customer spending my money. No Thankyou! Cancelled my Friday apt.at Honda and I'm going to meridian transmission. .family owned and very nice. Thankyou meridian transmission! ! I'll be happy to give them 3k to fix my vehicle. More

JAY LEE HONDA OF SUMNER LIARS, CHEATS & CROOKS! BEWARE!! Brought Honda in for service only to realize they broke the alarm system while car was at the dealer. Not only did they try to cover it up BEWARE!! Brought Honda in for service only to realize they broke the alarm system while car was at the dealer. Not only did they try to cover it up and not inform us. They refused to fix it and were going to charge us for the repair. Only offer was 15 % discount on what was broken at the dealership. LIARS, CHEATS... do not take the chance with your car. Apparently, if you do a little research this sort of thing happens frequently enough that the BBB rating is low and other have had same experience. Couldn't even get managemnet to return a call to discuss. I think that speaks volumes on how this dealership views customer care and their clients. Find another dealship... why take the risk with Jay Lee Honda. More

Outstanding customer care and service at Jay's Honda Sumner Last month, a few hundred miles over the 100k warranty, my A/C unit stopped working. I recharged freon hoping that would help but it didn't. So I took Last month, a few hundred miles over the 100k warranty, my A/C unit stopped working. I recharged freon hoping that would help but it didn't. So I took it in to Jay's but - lo and behold - when they had it in-shop it worked fine. About 10 days later, it conked out again for good. I knew it was over warranty but when I took my car in last week for scheduled 100k and 115k maintenance, I mentioned it had failed again. Not only did they do the scheduled maintenance but my service rep called his manager who Ok'd the A/C repair. Whoopee!!! Feel like I'm good to go for another 100k and Jay's has definitely earned the opportunity to vie for my next new car purchase next year. More

smelled coolant, saw coolant..... I found the leak :( Brought our 2006 pilot in for an obvious coolant leak. They said it was tested and could not find it- Really ? I brought it home and found it in short Brought our 2006 pilot in for an obvious coolant leak. They said it was tested and could not find it- Really ? I brought it home and found it in short order. Took it to be fixed to another dealer. Steer clear folks !!! More

Got timing belt serviced,replaced water pump they broke one the bolts on the water pump, did not even tell me they did it until I found out from an independent mechanic because I had to fill up the radiato one the bolts on the water pump, did not even tell me they did it until I found out from an independent mechanic because I had to fill up the radiator every day, I took back to Jay Lee for the problem. They charged me again for diagnose and told me it was the head gaskets this time. Oh what a story. Bunch of highway robberies. Noooooo not recommend . Baaaaddd......thank you for reading! More

The service at Jay Lee's was timely and professional. Service was provided with no surprises. They even were patient with my not so technical questions. Service was provided with no surprises. They even were patient with my not so technical questions. More

I am leasing my 2013 CRV and got a great deal when I got it. I have had wonderful service starting from sales to service. I had my first oil change last month and I had a great experience with them. I re it. I have had wonderful service starting from sales to service. I had my first oil change last month and I had a great experience with them. I recommend anyone that is looking for a great deal to check out Jay Lee's Sumner of Honda as you won't be disappointed. I LOVE my vehicle and am so glad I checked them out. More