Honda of Sumner - Service Center

Service Department As I sit here at Les Schwab on an overcast Monday morning, waiting for my Honda to receive new brakes all the way around, I wonder how it is that your As I sit here at Les Schwab on an overcast Monday morning, waiting for my Honda to receive new brakes all the way around, I wonder how it is that your service department missed how bad the brakes were. My 1998 Honda Accord received an oil change (9/27/16) and as part of your service, you provide a “Multi-Point Vehicle Inspection” and the brakes were rated yellow, which by your definition equals “May Require Future Attention” – in my translation is a CYA activity as most everything on an aging vehicle will require future attention and relieves you of any liability for failures. My confidence in your service department to take care of my car is gone and I nor my car will not be returning. I am confused on how within a month, the brakes began squealing and upon further inspection (not by your service department) were diagnosed as follows: the rear brakes are pretty much gone, as well as the front drivers’ side and the only wheel with any brake left is the front passenger side. In closing, I will tell everyone I know of your poor service department and their lack of ability to inspect Honda vehicles and provide a quality condition assessment, as I do not want my family and friends to put their lives in peril from driving their Honda without qualified information from your service department. More

Jeff in service was great Jeff in service was awsome, Exceded my expectations. He went above and beyond to help me and get it done in my time and put me as a priority. I always Jeff in service was awsome, Exceded my expectations. He went above and beyond to help me and get it done in my time and put me as a priority. I always have a good feeling walking to his desk. More

Excellent Service always a pleasure dealing with my service advisor Jeff Douglas, never a hassle. He never steers me wrong. I will always return to the dealership for always a pleasure dealing with my service advisor Jeff Douglas, never a hassle. He never steers me wrong. I will always return to the dealership for service work More

Excellent service!! My service advisor Ann Stiers was very Pleasant to work with! let's just say I was a very rude customer and even with me being rude, she kept a smile My service advisor Ann Stiers was very Pleasant to work with! let's just say I was a very rude customer and even with me being rude, she kept a smile on her face and worked with me. She got me out faster then expected. More

Service Dept is Great! I've been taking my Crosstour to Jeff for service for the past two years. He always provides excellent service. He is very honest and fair and doesn't I've been taking my Crosstour to Jeff for service for the past two years. He always provides excellent service. He is very honest and fair and doesn't recommend unnecessary things to "fix". Great dealership. More

Poor Communication & NO trust in the Service performed I brought my Honda into this dealership for an air bag recall and an oil change on 8/12/16. I took a 1/2 day off from work to meet their appt. schedul I brought my Honda into this dealership for an air bag recall and an oil change on 8/12/16. I took a 1/2 day off from work to meet their appt. schedule. dropped my car off at 11:30am and I received a Phone call at 3:30 pm that the service tech called in sick and they weren't able to work on my car at ALL. I'm now pretty pissed off that I just wasted sick leave and they did nothing to my car. I came to pick up my car around 6 ish and Catherine was working the service counter. She put me in a loaner and fixed my car on Saturday. I picked up my car the following Monday,Oil change complete and new air bag installed. when I got home, I pulled my hand brake and it went all the way up and didn't engage the rear brakes. I took the car back the following Friday to fix another safety issue ( seat belt ) and get my E-barke restored. The service tech stated that I needed new Calipers. Really, the e-brake worked fine before my visit to this shop. I got in my car and went home and looked up e-brake adjustments. it took me 10 minutes to adjust and it works like a dream. I will not use this shop in the Future for any service needs More

Service Department Experience I would like to thank Ann the receptionist for her excellent professionalism and help. I brought my 2006 Honda Accord in to get a low beam head lamp I would like to thank Ann the receptionist for her excellent professionalism and help. I brought my 2006 Honda Accord in to get a low beam head lamp replaced. Ann was very helpful in that she had me go purchase the head lamp in the parts department and instructed me to bring it back to the service department. She then gave it to a mechanic who replaced the lamp in less than an hour. I was not charged labor for this service. Ryan also was very courteous and helpful when he checked me in. More

no hassle was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. More

Jeff Douglas Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I h Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I had some recalled issues that my vehicle need. More

Terrible customer service As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just answering phone and then transferred me to someone in service who was rude also. Guess I'll be taking my odyssey elsewhere. I can't stand rude people especially when I'm the customer spending my money. No Thankyou! Cancelled my Friday apt.at Honda and I'm going to meridian transmission. .family owned and very nice. Thankyou meridian transmission! ! I'll be happy to give them 3k to fix my vehicle. More