Honda of Sumner - Service Center

Scheduled service work Rainy day today, but I stayed dry. Drop off and pick up of my vehicle is indoors. Automatic doors open up when I drive up to the service department so Rainy day today, but I stayed dry. Drop off and pick up of my vehicle is indoors. Automatic doors open up when I drive up to the service department so I never have to get out in the rain. When they're all done with it, I pick it up inside again without getting wet. Nice touch. More

New tires This Honda dealership has always treated me extremely well. Brendon Collins is an excellent service person! The service department is always quick to This Honda dealership has always treated me extremely well. Brendon Collins is an excellent service person! The service department is always quick to greet you and take care of you. More

Superior service They were awesome with customer service. I really like bringing my car here for maintenance service. They always friendly and make sure I have whateve They were awesome with customer service. I really like bringing my car here for maintenance service. They always friendly and make sure I have whatever I need when I wait. They also offer me a loaner car. Today I opted to not use a loaner and just wait for car. They always have my car ready before or by the time they estimated it would be ready. More

Great service! I have always been happy with my service at Honda of Sumner! Everyone is very helpful and not pushy. I'm very grateful for their free loaner car progr I have always been happy with my service at Honda of Sumner! Everyone is very helpful and not pushy. I'm very grateful for their free loaner car program as it makes the entire service so smooth. Thank you Honda of Sumner! More

Customer service Anna Stiers was polite & courteousl. Great customer service skills. Car was done in great time.. Definitely was impressed with the timely fashion it w Anna Stiers was polite & courteousl. Great customer service skills. Car was done in great time.. Definitely was impressed with the timely fashion it was done in. More

Great place Great service and customer relations always willing to help customer. And give you the best deal available. And even wash your car for you if you wan Great service and customer relations always willing to help customer. And give you the best deal available. And even wash your car for you if you want More

Fuel leaking on engine after service, could have been deadly I called Wednesday to scheduled an appointment for an oil and fuel filter change for Friday morning at 9 am, knowing that the dealership usually doesn I called Wednesday to scheduled an appointment for an oil and fuel filter change for Friday morning at 9 am, knowing that the dealership usually doesn't stock the fuel filter. When I arrived no one knew of the appointment and I was asked to leave my car until Tuesday as the dealership did not have the part. I was not offered a loaner car until I was not willing to leave my car, Kathryn even asked if I had another car as if I should pay for a ride to get to it???. I was called on Monday and told that my car would not run after the mechanic worked on it, and it needed a $440.00 EGR port cleaning, and they would need to keep the car for several more days. I received a call on Thursday at 630 asking if I could pick the car up before they close at 7. I arrived at 650pm after receiving several calls asking when I would be there. After returning the loaner car I tried to start my car and it would not stay running. I took the car to a REAL mechanic the following Friday to find out that Rairdon's INCOMPETENT mechanic had left the fuel rail test port bolt loose and fuel was leaking all over the engine. The REAL mechanic called Rairdon's to let them know that my car could have burned with me in it, AND they charged me double the book rate for the service they performed. Rairdon's is DANGEROUSLY INCOMPETENT and should be put out of business! I will NEVER go back there, and if you value your life you will never go there... If i could give this so called business negative stars they deserve them.. More

Fast easy enjoyable I was just looking around, but Shannon was a great help and it made me feel more comfortable about buying a car! It was all around great service I was just looking around, but Shannon was a great help and it made me feel more comfortable about buying a car! It was all around great service More

Unprofessional service manager Honda of Sumner have been nice and professional until I had a problem that required a service manager. She was rude unprofessional and did not have an Honda of Sumner have been nice and professional until I had a problem that required a service manager. She was rude unprofessional and did not have any mechanical experience. When I get my car serviced and have a problem I want to speak with someone that understands my issues not a bully that will keep telling me policy. She was wrong and took it personally. They lost my business and I've been getting my car serviced there for years. More

Awesome service- even on Sundays! We have purchased 3 vehicles from this dealership- all 3 have been a very seamless experience but the service is what really sets them apart. We had We have purchased 3 vehicles from this dealership- all 3 have been a very seamless experience but the service is what really sets them apart. We had a nail in our tire on a very busy family Sunday- and while most dealerships and tire repair shops were closed, they were not only open, but cheerfully took my call and got my tire fixed in no time. I had some important errands to run so they loaded me a car during that time as well understanding that I had some urgent deadlines. Jeff Douglas was helpful, cheerful, and very willing to help. They put mats down and a seat protector as well. Very much appreciated- would definitely go back! More