Honda of Sumner - Service Center

Schedule an oil/filter change along with a Multi-Point inspection of my vehicle prior to a long distance trip to Montana. Oil/filter change was routine, but the Multi-Point inspection found a leak at the inspection of my vehicle prior to a long distance trip to Montana. Oil/filter change was routine, but the Multi-Point inspection found a leak at the timing chain inspection cover. After checking my extended maintenance warranty plan and parts required, the Service Writer Isabel Nesmith-Waltz scheduled and completed the repair in just 3 hours. I was furnished with a nice clean loaner vehicle until my car was ready for pick-up. Friendly professional staff at Honda of Sumner is where I take my CRV, my wife’s CRV and our granddaughter’s CRV. Thank you Isabel! More

Resolved True, it took 3 trips to the dealership to remedy the problem, but with the help of Ryan Wiegand, Service Sales Manager, the problem was taken care of True, it took 3 trips to the dealership to remedy the problem, but with the help of Ryan Wiegand, Service Sales Manager, the problem was taken care of. He realizes, that the customer, most times without a technical knowledge, cannot be responsible to monitor the completion of work done. STG More

The service department here is a joke. They just told my husband, when he dropped our honda off for the oil change, " if you don't get the service done here it will VOID the warranty " our car is NEW has l husband, when he dropped our honda off for the oil change, " if you don't get the service done here it will VOID the warranty " our car is NEW has less than 18,000 and he is telling me we need to change the fuel injectors. SERIOUSLY Shane Fitsimmons. Thank you for taking advantage of a disabled vet, thank you for making sure we NEVER purchase another vehicle from that dealership....which by the way, we have purchased 2 already. Then told us that tire rotation is NOW A FEE .... so the $50,000 I that we spent on the car wasn't enough. Trying to scam your clients now a days is not smart....all of the platforms available....oh no, this old lady knows how to do that too. Oh by the way YOU DONT UPLOAD YOUR SERVICE RECORDS TO HONDA .COM More

Left for another dealership I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. Many of the employees are rude, ignoring you when you walk in and then curt with communication. I didn't have good trust in what they were doing to my vehicle and what they were recommending needed done. If you say you are doing all of the maintenance at once due to cost, they are just annoyed with you. Then, they mistreated my parents who are elderly and misdiagnosed their car twice on the same visit at a great expense to them. This was the last straw for me. I'm using a different dealership for service and their treatment and approach was remarkably different right away. More

More than I expected Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, specialty services agent do an excellent job making me happy to come back. More

Aggressive + 2x the Price of service of window glass repair Manager contacted me back to price match. I felt he tried to accomodate and make a effort to provide good service and appease the situation Manager contacted me back to price match. I felt he tried to accomodate and make a effort to provide good service and appease the situation More

Pushy and disorganized I was so excited when I saw a car here I wanted to buy online. When I got here the car was smoky and hadn’t been detailed. Okay, I can overlook that, I was so excited when I saw a car here I wanted to buy online. When I got here the car was smoky and hadn’t been detailed. Okay, I can overlook that, but I’m allergic to smoke so I asked to look at other cars. The salesman kept calling me sara. I said my name is Rachel at least five times but he continued addressing me as sara maybe 8 additional times after the corrections. It gets worse. They show me a car and offer a test drive. 30 minutes later they still can’t find the keys and never could locate the keys and then say it’s because the parking lot is getting gravel so they can’t find the keys. Huh? Turns out i see it’s been in a wreck so I don’t want it. They try to pressure and argue that a wreck isn’t a big deal or problem. Next they tell me there’s a car for 18999 I should test drive. I say my price range is 13000 he says oh you can get this car for that price. Um yeah right. I test drive it to get a feel for same model vehicle. I tell them I’m uninterested and they can’t lay off and bring out the finance guy. He wants me to go inside and talk numbers. I say I know you won’t do 13000 so let’s call it a day. He lays on more pressure and keeps talking about monthly payments instead of overall cost. I say it’s not worth it to me to pay 18000 even if monthly payments are reasonable. He says I’m going to level with you, if we went inside the best I was going to do would be to offer you 500 bucks off. That’s all I could have done. So now the salesmen starts pressuring me to buy a brand new base model vehicle as I said I didn’t want 5000 worth of bells and whistles. This is the worst car buying experience ever and I wasted 3 hours here. I’d like to call them fools but I’m a fool for staying that long! On the upside I’m smart because I bought a car elsewhere. More

Fantastic Awesome experience. Oil change was fast and car was returned to me spotless and Cameron was very personable. Very happy with everything overall. Would Awesome experience. Oil change was fast and car was returned to me spotless and Cameron was very personable. Very happy with everything overall. Would recommend. More

Unexpected good experience I have own many Hondas in my life. Recently I bought a 2014 CRV with a salvaged title. Everything worked great except the alarm would not arm. I broug I have own many Hondas in my life. Recently I bought a 2014 CRV with a salvaged title. Everything worked great except the alarm would not arm. I brought it in to Hinshaw Honda and they rather rudely told me they do not serve my type under any condition when they found out about the salvaged title. I have been a customer at many dealerships. I have always felt the sales departments promise the moon but service always underwhelmed me. You all were so different. Anna was at the center of this. She was awesome! Super friendly and helpful. But she not the only helpful person. We met our mechanic as well as other services personal. They were all great. Thank you. We will be back. More