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Honda of Sumner - Service Center

Sumner, WA

2.5
66 Reviews

66 Reviews of Honda of Sumner - Service Center

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March 27, 2025

Took my 2024 HRV in for first oil change and differential fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to More

by trinityblacksmithshoppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

I wanted to give a shout out to Adam Aride, the service advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They we More

by EL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Aride and Mike Riggins
March 04, 2025

Wiper sprayer not working. My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they More

by Upset customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
February 01, 2025

My wife and I recently purchased a brand new CRV-EXL. About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory d More

by oldchief38
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

I purchased a car from them a year and a half ago. A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almos More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The sales and service department team
April 10, 2024

Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fo More

by mkconnewaysan2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy & Clay
December 16, 2023

We have done business with them for 13yrs. . service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i ther More

by lisatenney69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didnt catch the name
June 16, 2023

Everything was great. My only complaint was whoever drove my car after the oil change, moved the seat all the way back and tilted way back like a teenager would. You kno More

by rhamer5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
September 23, 2022

Worst service department that I’ve ever dealt with. Wendy at checking in the car should be fired. Dealt with her two times in a row. Not only rude but lies about the service. Never set foot in there More

by Carrie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wendy
September 16, 2022

Ready when I arrived. Kept to the expected schedule. Performed all work as agreed. Excellent experience. More

by thormecklenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
1
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