Honda of Sumner - Service Center

This place is a complete joke! The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could have been prevented and probably a lot less money to fix if the Incompetent Service Associate would have done his job in the first place with a scheduled oil change and recall, but he’s no longer there and good riddance! Dealt with him at another dealership with similar outcome. What I was quoted for the repair + tax was not the final bill. Shocker it was more! Added service fees here and sublet costs here, but when I questioned the bill my character and integrity was called into question. They don’t disagree that they should have had some ownership, but hey - how about a $250 in store credit the next time you come in! What a slap in the face, almost as good as we saved you $10 on the entire bill! And whats most ironic - we were told we are not welcome to this dealership - but hey here’s an in-store credit. Stay far away from this place! Been expecting a call from their boss Bryan Kelley - who has yet to call. It all starts with Leadership, not surprised this unprofessional service staff acts and behaves the way the do! Will NEVER do business with Honda of Sumner ever again! RIPPED OFF!! Here is the band of Service Misfits…. it takes a village for this xxxx show to operate! Incompetent Service Associate that no longer works there! Chiane Martin Carla Ross Bryan Kelley Ryan - Service Manager Mike - Asst. Service Manager More

Took my 2024 HRV in for first oil change and differential fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to put it on the Honda Service Record to show I have complied with vehicle warranty. They didn't. I called Honda of America. The dealership told them they couldn't because it was an out of pocket expense. Of course it was it was maintenance. We found this out after going to another dealership. So they sold us a new car and then voided not only the factory warranty,but also the extended warranty that we bought, by not performing a service that we paid for and they told us they did. More

I wanted to give a shout out to Adam Aride, the service advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They we advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They were outstanding! More

Wiper sprayer not working. My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they don't work. No diagnostic test is going to tell you anything about a plugged line. Needless to say she paid $230 for nothing and received a list worth $2500 of things she needed to fix. Like heck! I will replace air filters, battery and tires myself. She JUST had an oil change 3 months ago and all of this should have been checked. Way to take advantage of an old woman. Thankfully she knows to check with me before she trusts a dealer. Next time I will bring it in and likely to a DIFFERENT DEALER! More

My wife and I recently purchased a brand new CRV-EXL. About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory d About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory defect. I took it to the service department and was told glass and windshields are not covered by the new car warranty.! When I protested I was told that they would talk to the Honda Rep to see what could be done. After waiting almost two weeks I called again and was told they would not pay for repair. I was given the phone number of Honda and ask them for help with this. I did so and was told the same thing that they would not disagree with the dealer nor the honda rep. Bottom line we are out the cost of a new windshield! This dealership claims that customer care is their highest priority. Don’t believe it! My advice is do not buy any car from this dealership! I would be cautious even buying any Honda! More

I purchased a car from them a year and a half ago. A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almos A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almost $10,000 On a new car. Nothing was covered, contacted Honda America to see if they would help with a Goodwill warranty, they did not. The car went to catastrophic failure with Absolutely no fault on my end per their Mechanic and other mechanics I spoke too. If I didn't still owe $18,000 on the car, I would've walked away and taken a loss. They don't make Hondas like they used to and these guys sell complete junk cars. Do not buy from them!! You will be sorry!! They made it where I was in a rock and a hard place. Now I have a car, that I can't drive because God forbid it gets in an accident, I will take an even bigger loss.. This company is the worst!! More

Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fo They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fob works just fine now! More

We have done business with them for 13yrs. . service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i ther . service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i there and was mad about his extended warranty about his radio. And got heated and one of the salesperson there called him a FAT PIG!! I AM APPAULD by the lack of professionalism and to the owner that lets someone that works for them to allow such lack of respect to any person.. the proper way to handle the situation would be to calm the customer down and talk to them.. but i guess these days there is no respect to people or professionalism!!.. More

Everything was great. My only complaint was whoever drove my car after the oil change, moved the seat all the way back and tilted way back like a teenager would. You kno My only complaint was whoever drove my car after the oil change, moved the seat all the way back and tilted way back like a teenager would. You know hard it is to find that sweet spot again! More

Worst service department that I’ve ever dealt with. Wendy at checking in the car should be fired. Dealt with her two times in a row. Not only rude but lies about the service. Never set foot in there Wendy at checking in the car should be fired. Dealt with her two times in a row. Not only rude but lies about the service. Never set foot in there again for service or new car purchase. More