Honda of Sumner - Service Center

It’s been a while since I service my Odyssey, the people still the same very friendly and respectful. I love Honda anywhere , it feels like home you can relax while waiting or you can watch news while waiti still the same very friendly and respectful. I love Honda anywhere , it feels like home you can relax while waiting or you can watch news while waiting and the waiting is not that bad. I’ll give 10 to the person who help us. More

Excellent and timely service! No pushing but good explanation of why some service items are recommended. Thank you! No pushing but good explanation of why some service items are recommended. Thank you! More

Excellent service kind personnel great response. Explanation of service. Nothing left unchecked all around good experience. Explanation of service. Nothing left unchecked all around good experience. More

Easy to access, friendly staff, very efficient and thorough, gave a great explanation of needed services thorough, gave a great explanation of needed services More

Everyone very professional and helpful. I was told on the phone that appointment would take 2 hours when I checked in I was told 4. The gal working with me said let’s see what we can do. I was told on the phone that appointment would take 2 hours when I checked in I was told 4. The gal working with me said let’s see what we can do. Sure enough she got me otta there little over 2 hours. Pretty awesome! More

Chiane Martin was efficient, professional, and very knowledgeable about the service required on my Ridgeline. It was a very pleasant experience dealing with Chiane. knowledgeable about the service required on my Ridgeline. It was a very pleasant experience dealing with Chiane. More

They tried several inspections before they found the issue, which I appreciated. They told me the problem and quoted me the price to the penny, very pleased. issue, which I appreciated. They told me the problem and quoted me the price to the penny, very pleased. More

Got right in. Unfortunately found some issues other than original reason we were in. I expect they’ll be as nice then as they were with our original service Unfortunately found some issues other than original reason we were in. I expect they’ll be as nice then as they were with our original service More

Crv fuel pump replaced on recall. hard starting afterwards. Joseph meek in service dept got us in and fixed in timely manner.excellent service hard starting afterwards. Joseph meek in service dept got us in and fixed in timely manner.excellent service More

This place is a complete joke! The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could have been prevented and probably a lot less money to fix if the Incompetent Service Associate would have done his job in the first place with a scheduled oil change and recall, but he’s no longer there and good riddance! Dealt with him at another dealership with similar outcome. What I was quoted for the repair + tax was not the final bill. Shocker it was more! Added service fees here and sublet costs here, but when I questioned the bill my character and integrity was called into question. They don’t disagree that they should have had some ownership, but hey - how about a $250 in store credit the next time you come in! What a slap in the face, almost as good as we saved you $10 on the entire bill! And whats most ironic - we were told we are not welcome to this dealership - but hey here’s an in-store credit. Stay far away from this place! Been expecting a call from their boss Bryan Kelley - who has yet to call. It all starts with Leadership, not surprised this unprofessional service staff acts and behaves the way the do! Will NEVER do business with Honda of Sumner ever again! RIPPED OFF!! Here is the band of Service Misfits…. it takes a village for this xxxx show to operate! Incompetent Service Associate that no longer works there! Chiane Martin Carla Ross Bryan Kelley Ryan - Service Manager Mike - Asst. Service Manager More