Rairdon's Honda of Sumner

I purchased a van from this Dealership and it was a complete nightmare! The dealer dragged its feet in the begining stages of the buying agreement causing the ship date to get pushed. After countless f complete nightmare! The dealer dragged its feet in the begining stages of the buying agreement causing the ship date to get pushed. After countless faxes and phone calls the paper work showed up to my bank all wrong Even my name was spelled wrong (after I faxed 5 different copies of my ID to prove I was out of state and dont pay washington state tax) the paper work showed up with washington state tax on it. This delay caused the van to miss the barge yet again. After another week of getting new paper work squared away the dealer failed to get the van to the barge on time. so I called yet again and talked to a manager. he assured me it would make the very next sailing date. So The next day came and I got a call asking me when the van needed to be at the barge. Now I had explianed the barge sailing times and cut off times to at lease 6 different people. including the the manager I spoke to days before. and still no van. It missed another sailing. its is now over 3 weeks later and still no van. After my bank got the dealer a check It was almost impossible to get a return call from the dealer. While i was shopping for a van they managed to call me several times a day. When I did get through, I explained my dissapointment and the dealer agreeed to throw in a set of good floor mats or seat cover to help smooth things over. I requested an email from them stating that we had agreed on the dealer throwing in a set of seat covers or mats. That way I would have proof of our agreement. Guess what? no Email... When I called the dealer the manager said he couldnt find any.. Really no one in the seattle area carries floor mats of seat covers? I tried several times to talk to the owner and let him know whoe my experience was buying a car from his dealer ship. but havent had a return call yet. In short DO not purchace a car from this dealer. I did some research and found that their dealership has had 11 complaints files with the better business bureau in 12 months. Mine I guess will be number 12. More

best price and very nice people, they did not waste our time and gave us very good service , We highly recommend them . I believe we cant get batter deal any where else. Lancer sales person was very fair time and gave us very good service , We highly recommend them . I believe we cant get batter deal any where else. Lancer sales person was very fair and very honest during the whole transaction. We got the best financing they made whole process very simple and easy. More

They tried the classic bait and switch. They tried to deny it but we had 3 different papers with "deals" that also had 3 different vin numbers when we were supposedly working on the same vehicle. When we deny it but we had 3 different papers with "deals" that also had 3 different vin numbers when we were supposedly working on the same vehicle. When we tried to point it out to them they said they would call the police. We are so happy to not have signed any deal with such a dishonest dealership. Not to mention that 5 months prior they tried to sell me a used honda odyssey because they were saying that my older one had a bad transmission. Which it didn't according to another mechanic. They had wanted me (the wife) to sign papers to buy and take it home to show my husband and see what he thought. They said I could return the vehicle the next day and have no ties to the deal if the husband didn't like it. I didn't sigh though knowing full when that in Washington you can not return a vehicle once papers are signed. Shame on them for trying to fool a mother of 4. Shame on them for all of their sneaky, deceitful, and dishonest dealings. I am not associated with this dealership nor will I ever step foot on their property again. Fool me once shame on you, fool me twice shame on me, there will not be another time! I will make sure to tell my story to all I know and meet. The video will be on FB. More

Wow they're your typical used car sales man and have no right to call them selves a Honda dealership I would never recommend this dealer ship ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! right to call them selves a Honda dealership I would never recommend this dealer ship ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 More

I purchased a new CRV from Jay Lee's Honda in Sumner. It was a very good experience. The sales person was very helpful and answered all my questions. They gave me a fair trade in value on the old car and a was a very good experience. The sales person was very helpful and answered all my questions. They gave me a fair trade in value on the old car and a good price on the new one. There was never any pressure. Also the service department is open 7 days a week which makes it very conveinent. More

This is the second vehicle I have purchased with Jay Lee's Honda and had a great experience. My only complaint is that they did not give me what I wanted for my trade-in but gave me an excellent deal o Lee's Honda and had a great experience. My only complaint is that they did not give me what I wanted for my trade-in but gave me an excellent deal on my new car. I will continue to use them for all my service and when I will be looking for another new car in the very distant future. More

Dealing with Jay Lee's Honda was horrible. After several email exchanges and confirmations with the dealership having the CRV EX L, I was looking for, we made an appointment to meet Terrance to buy the car. email exchanges and confirmations with the dealership having the CRV EX L, I was looking for, we made an appointment to meet Terrance to buy the car. When we arrived for our 9:30 am meeting, right on time, Terrance was busy with another customer and asked another salesman, Michael, to help us. We were told that both of the CRV's that Terrance had said were in stock as late as 7:00 pm the previous evening, were not there. We were offered another CRV that did not have the requested NAV system and were told that an after factory system could be put in. My daughter came from North Seattle and I came from Port Orchard to buy this car and we were quite upset that the car wasn't even there. We were about to take the car they had on the lot for a test drive and I decided I better make sure the price was the same as promised in our email before taking the time to test drive the car. Sure enough, the price could not be honored because Terrance had made a mistake. I was furious that we were made promises that were broken. Is this the practice taught and encouraged by Honda to be deceptive and dishonest? It was a terrible experience and I would never recommend this dealership or trust them. We have a Lexus, a Prowler, an Acura and we just bought a Hyundai Sonata and did not have any problems at all. Some of the above cars were purchased by dealing strictly with the Internet salesperson and when we got to the dealership, everything was just as they promised. More

I have had the worst experience ever with Honda of Sumner!! I bought my last two cars at different honda dealers with no issues at all. Last month I traded in my odyssey for a newer one. After I sign Sumner!! I bought my last two cars at different honda dealers with no issues at all. Last month I traded in my odyssey for a newer one. After I sign the paperwork I was told they only had a valet key for the odyssey I was buying. Then they said they would give me a new key with a fob. I was told to come back the next day to have it made. I went home to get my son and he noticed the back seat had no seat belt buckle, so he had to use another seat. I came back the next day to complain about the seatbelt missing and they finally replaced it. I asked about the key and fob over 5 times and they kept giving me the run around. I still have not received it and now I have to use the key in the door to unlock and lock, power sliding doors aren't worth having if you don't even have the fob to open them!!! Now that's not all! I was contacted by the bank I had my trade-in odyssey loan through and they say Honda of Sumner never paid off my trade-in. I called Honda of Sumner and was told they couldn't look anything up at the moment and they would have to call me back. I am going to start bringing family down there and start a scene. If they want customers, this is definetly not the thing to do! Everyone they screw over is going to spread the word. Not smart! More

My husband and I had been looking to replace our 2003 Honda Civic Hybrid for about a year when we came upon Jay Lee's Honda of Sumner on-line. I have to say, Jason Klint and the manager, Peter, are the Honda Civic Hybrid for about a year when we came upon Jay Lee's Honda of Sumner on-line. I have to say, Jason Klint and the manager, Peter, are the most honest and straight forward men in the industry and they know how to get things done right. I am a difficult customer to please. I don't like to waste time or have my time wasted. I knew exactly what car I wanted and how much we could afford to pay. Korum Ford in Puyallup said they could work out a deal 3x's in the past year but each time they would either try to put us in a car we didn't want or the payments were too high for our budget. We wanted a Mazda6 so we looked on-line and found one at Jay Lee's. My husband stopped in and met Jason in the morning who, along with Peter, bent over backwards to make our deal happen. Not only did I get the car I wanted, I have my payments right where they need to be! I gathered my kids and met my hubby at their beautiful dealership the same afternoon and drove home in my new car. **************************************************************************************** This is a very nice Dealership. You can tell this is a non-stress place & They make you feel like your at home. While we where waiting for the paperwork to get done, they made us a fresh batch of popcorn and even gave us some soda's too FOR FREE. Most dealship you have to pay at the vending machine.. I RECOMMEND these guys 100%. You will enjoy the friendly visit. Sales Rep: Jason Klint-253-826-6800 ( Awesome Rep to deal with ) More

I had been looking for a specific used mazda for a while and found it online at this dealership. i went in with my own financing and ended up adding an extended warranty and gap coverage, it took over 2 ho and found it online at this dealership. i went in with my own financing and ended up adding an extended warranty and gap coverage, it took over 2 hours to handle everything(keep in mind i had my financing) the two employees i dealt with when purchasing(sales and finance) were great, after spending nearly 20k dollars on a used vehicle everything fell apart. i got in the car to go home and noticed the gas gauge was on 'E' the car was filthy still and window stickers were still on it. i asked the salesmen about it and they said their detail guys had gone home(not sure why they would do that when still selling multiple cars) they assured me i could return any time and they would "take care" of me. i came back the next day explained my situation to the guys standing out front they asked who my salesperson was and then said he was off that day. not sure how this matters but they refused to get the car cleaned and topped off(after i had to put gas in it just to get home) because they said they didnt want to get in trouble for making a call like that? i told them the window stickers hadnt even been removed and they just chuckled... seeing that with my 60+ hour work weeks i couldnt get back down there til the following week to find my salesman had quit and they still refused to help me! in addition to these problems i had a flat less than a month later, when getting the tire repaired the shop told me i had to buy 2 new tires, i asked to look at them since i know that at a dealership when taking in a used vehicle it must endure a safety inspection and tires under the LEGAL limit of 3/32nds MUST be replaced and being this car is AWD they would have to replace ALL 4, sure enough the inside edge of the rear tires had metal chords showing and 1,000 dollars later i had 4 new tires. i tried calling the dealership they just referred to the contract i signed stating no other work had been promised. i know car dealerships get a bad rap but ive never understood why until now, cutting corners and completely severing ties with customers after their check clears is their business DO NOT buy from this company they WILL rob you of something if they get the chance More