Rairdon's Honda of Sumner

The service at Jay Lee's was timely and professional. Service was provided with no surprises. They even were patient with my not so technical questions. Service was provided with no surprises. They even were patient with my not so technical questions. More

was a great place to buy a car would recommend the people where great and respectful did not feel pressured to buy got the right car for the right price where great and respectful did not feel pressured to buy got the right car for the right price More

Chinh was very pleasant and friendly!! The reason for only a "good" overall rating was that it took 4.5 hours from start to finish to purchase the car. after a full days work that was just too long. only a "good" overall rating was that it took 4.5 hours from start to finish to purchase the car. after a full days work that was just too long. More

Service was great, everyone was very friendly, the consultant's were very cooperative, and easy to negotiate with and had the customer's best interest always in mind. Would definatly recommend to anyo consultant's were very cooperative, and easy to negotiate with and had the customer's best interest always in mind. Would definatly recommend to anyone More

It was an Easy transaction. I Love working direct with the managers! The whole staff was nice and the coffee was hot unlike the other honda dealers. Oh and they even gave me a hat. the managers! The whole staff was nice and the coffee was hot unlike the other honda dealers. Oh and they even gave me a hat. More

Dec. 22, 2013 Stopped at Honda of Sumner to look at Dec. 22, 2013 Stopped at Honda of Sumner to look at new CR V. Was greeted at the door by Chinh.We felt welcomed and comfortable at this dealership Dec. 22, 2013 Stopped at Honda of Sumner to look at new CR V. Was greeted at the door by Chinh.We felt welcomed and comfortable at this dealership right away.Was shown the vehicle and dicussed the available options.Without hesitation, Chinh suggested we take a test drive, which we did.We liked the car. Next concern was the trade in and price. As Chinh said " No problem, thats my job I will take care of you". Once we had a deal and shook hands nothing but smiles. We will strongly recommend this dealership and Chinh Le for a great car buying experience Thank You Jim and Susan Fiala More

I went into Jay Lee honda in a little bit of a predicament. I owed more on my truck than it was worth and had been turned down pretty much everywhere else. But these guys had an awesome sale going predicament. I owed more on my truck than it was worth and had been turned down pretty much everywhere else. But these guys had an awesome sale going on and told me it would be just what I needed to get out of my situation. Garry was the one helping me out with all of this and was super helpful. Really straight forward and too the point. Justin and Zack also helped and I can't say enough about how helpful everyone was. I didn't think I could get out of my truck but they found a way and I have a brand new car now! More

Had a great experience with Jim, Scott, and Justin. I wanted to buy a Honda Fit, but my bank was taking longer than usual to review my loan. I needed the car the day I went in because my other car was o wanted to buy a Honda Fit, but my bank was taking longer than usual to review my loan. I needed the car the day I went in because my other car was overheating and I had no other transportation. They got me a loan from their bank, but it was at a higher rate than the one I expected to get from my bank, so they allowed me to buy the car that day and had me sign a contingency agreement that gave me a few extra days to choose which loan I would use. I really appreciated the extra time and effort they took to figure out a solution that made us all happy :) More

I am leasing my 2013 CRV and got a great deal when I got it. I have had wonderful service starting from sales to service. I had my first oil change last month and I had a great experience with them. I re it. I have had wonderful service starting from sales to service. I had my first oil change last month and I had a great experience with them. I recommend anyone that is looking for a great deal to check out Jay Lee's Sumner of Honda as you won't be disappointed. I LOVE my vehicle and am so glad I checked them out. More

On April 16 I stopped by Jay Lee's Honda in Sumner to On April 16 I stopped by Jay Lee's Honda in Sumner to see what the value of my 2008 Honda Element was. I was starting to think about getting a "car On April 16 I stopped by Jay Lee's Honda in Sumner to see what the value of my 2008 Honda Element was. I was starting to think about getting a "car" instead of an SUV like my Element. I have LOVED my Element for almost 5years. I was directed to a Salesperson who pulled up a Kelly Blue Book printout, which I had also done at home....the value showed that the Element in excellent condition was valued at about 10,000. I had been looking around and IF you could find an Element for sale, even with over 100,000 miles on, they were being listed for up to $22,000. So my thinking was that I could maybe get a pretty nice car (not SUV) for $5,000. to $7,000. cash out of my pocket, plus my trade in. I questioned the salesman about the difference in Blue Book value and advertised prices on used Elements and he kept saying that they really don't have that much value or that the ones I saw had Lots of fancy options or very low mileage. Anyway, he showed me a new CRV which was very nice and wonderful to drive....but I was looking for a car not SUV, then I drove a little Honda Fit, very small and cute and red. The salesman said that it would get 40 mpg, even though the sticker said 27 city and 36 highway. He insisted this was true no matter what the sticker said. I was afraid my husband wouldn't fit it this little car, so the salesman found a customer in the showroom and asked him to sit in it. The customer was about my husbands size and said he could drive it comfortably. So, I signed all the papers necessary, got a car loan with Honda at .9%. I took the car home. Well, my husband got in the car, barely and took it for a drive and started getting angry...his feet were too big to drive it and the seat didn't go back far enough, etc. I called the Salesman and told him what happened and he said he would talk to his manager for advise and call me back. He did call me right back and told me that I could bring it back the next morning and they would "SWAP" the Fit for a CRV. So I think its all going to work out. The morning of April 17, 2013 I took the Fit back and we looked at a CRV and then a "used" Accord, and then a new Accord, the salesman told me they were all the same price so I could pick out the one I wanted to "SWAP" for the Fit. My husband took his lunch time from work to come take a look and drive each car....we picked the Accord and he went back to work leaving me to do the paperwork. When all was said and done, I was presented with paperwork trading in the Fit for the Accord and paying an additional $20,000.00. I didn't understand what the salesman was telling me so he got a manager to come help translate. I was shocked and got very upset and told them I couldn't finance $20,000. plus dollars (the new interest rate of 3.9%) and I cried and begged them and asked what I could do andhow much would it cost me to get my Element back? The manager, Abraham said he would see and walked away. When he came back, he said he had bad news. They had sold my Element, It was less than 17 hours and my Element had been sold. This morning, Sunday April 28, 2013, a friend called me and told me that he saw my Element on the lot at Jay Lee Honda......He talked to a salesperson about it, asked if it was for sale. Salesman said, "yes it just got back from the detail shop". My husband and I then drove to the dealership to see if it was really was my Element....it is my Element. They had not sold it like they told me. I have been feeling used and stupid and now very, very angry. I feel that Jay Lee Honda in Sumner lied to me and stole from me. They took advantage of an older lady buying a car on her own. AND I am NOT a stupid, ignorant person. I will never give a good rating to this dealership and will tell everyone I know to NEVER set foot on that lot. More