Rairdon's Honda of Sumner

Service Department As I sit here at Les Schwab on an overcast Monday morning, waiting for my Honda to receive new brakes all the way around, I wonder how it is that your As I sit here at Les Schwab on an overcast Monday morning, waiting for my Honda to receive new brakes all the way around, I wonder how it is that your service department missed how bad the brakes were. My 1998 Honda Accord received an oil change (9/27/16) and as part of your service, you provide a “Multi-Point Vehicle Inspection” and the brakes were rated yellow, which by your definition equals “May Require Future Attention” – in my translation is a CYA activity as most everything on an aging vehicle will require future attention and relieves you of any liability for failures. My confidence in your service department to take care of my car is gone and I nor my car will not be returning. I am confused on how within a month, the brakes began squealing and upon further inspection (not by your service department) were diagnosed as follows: the rear brakes are pretty much gone, as well as the front drivers’ side and the only wheel with any brake left is the front passenger side. In closing, I will tell everyone I know of your poor service department and their lack of ability to inspect Honda vehicles and provide a quality condition assessment, as I do not want my family and friends to put their lives in peril from driving their Honda without qualified information from your service department. More

Tyler is da bomb!!! Dude stayed late just to clean my ride! Kris made the numbers work!!!! Jessica the customer service manager followed up and made up feel take care of. Dude stayed late just to clean my ride! Kris made the numbers work!!!! Jessica the customer service manager followed up and made up feel take care of. Thank you Honda of sumner!!! More

Best customer service!! James was the best sales consultant! My wife was in the hospital anticipating labor and James did such an amazing job coming to meet me at the hospita James was the best sales consultant! My wife was in the hospital anticipating labor and James did such an amazing job coming to meet me at the hospital to finalize all documents. The next day he even delivered the car to me at my home. That is above and beyond and he was super nice and professional! More

Shannon, Justin & Kris were all great! Great experience! Everyone was friendly, as soon as I walked in, I was greeted by everyone. I purchased my car from Shannon, she was helpful and answe Great experience! Everyone was friendly, as soon as I walked in, I was greeted by everyone. I purchased my car from Shannon, she was helpful and answered all my questions. Justin and Kris from Finance were also helpful. I was in a time crunch and all 3 were thorough and worked expeditiously. More

Good job Nick Great service and, they work hard to get everything right. Nick and his team did an excellent job locating a new Honda Ridgeline in the color I wanted Great service and, they work hard to get everything right. Nick and his team did an excellent job locating a new Honda Ridgeline in the color I wanted. More

New Honda Purchase! Duane and Carlos were great! We initially came in to get a safety inspection on a Honda vehicle we were planning on purchasing from another local dea Duane and Carlos were great! We initially came in to get a safety inspection on a Honda vehicle we were planning on purchasing from another local dealership. Due to their no pressure technique and knowledgeable of Honda vehicles, we are walking out tonight with a new Honda Civic! More

Dodge Durango deal Nice low pressure dealer, Duane Stamper was a pleasure to do business. The dealership make the the car transfer a nice experience, all the departments Nice low pressure dealer, Duane Stamper was a pleasure to do business. The dealership make the the car transfer a nice experience, all the departments handled their job very promptly and professional. More

Muy buen servicio Muchas gracias a Carlos Y a Duane por ayudarme con mi compra de mi Civic 2016 ex-l muy contento con todo si voy a recomendarlos gracias y por la venta Muchas gracias a Carlos Y a Duane por ayudarme con mi compra de mi Civic 2016 ex-l muy contento con todo si voy a recomendarlos gracias y por la venta de fiestas patrias More

Great Service Very Happy with my purchase Duane Stamper helped us purchase a 2015 Certified Civic and made it easy and fast definitely would recommend him and his s Very Happy with my purchase Duane Stamper helped us purchase a 2015 Certified Civic and made it easy and fast definitely would recommend him and his staff very friendly More

Jeff in service was great Jeff in service was awsome, Exceded my expectations. He went above and beyond to help me and get it done in my time and put me as a priority. I always Jeff in service was awsome, Exceded my expectations. He went above and beyond to help me and get it done in my time and put me as a priority. I always have a good feeling walking to his desk. More