Rairdon's Honda of Sumner

Rairdon Honda is perhaps the most dishonest car dealership one could experience. The salesperson told us outright features were on the car, that were not, which we discovered when we got home. Then dealership one could experience. The salesperson told us outright features were on the car, that were not, which we discovered when we got home. Then the financial manager gave us a quote to have those items installed and two days later another manager saying he wouldn’t honor it. BUYER BEWARE! I will never step foot in another Rairdon dealership. UPDATE: Another one of the managers called my husband, after I wrote this review, and offered to take $400 off the cost of the missing items, still not even close to what was offered us by the financial manager that she refused to honor. She then asked if that would encourage us to remove this poor review. That must be how they keep their reviews up. Skip the honesty and quality, just throw out a few $. We have not received the $400 so the review stays. MORE: My husband believed the service department was a separate department, so chose to have the missing items installed on the car at Rairdon. When he got home we noticed they missed a few little cosmetic plugs on the installation of the Visor shields. Perhaps they ran out and thought we wouldn’t notice, or perhaps they just forgot them, either way, shoddy workmanship. I reiterate, DO NOT GO THERE. There is another Honda dealer a few miles away. Buyer beware when you deal with the Rairdon Auto Group. I will now use every opportunity to let others know of our experiences with them through honest reviews of this company. Perhaps then they will get the message that they can’t practice deceit, ignore letters and phone calls, then try to sway reviews through a few dollars. I have full documentation of every letter, every call, every off, and Hope they do to. More

This place is a complete joke! The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could have been prevented and probably a lot less money to fix if the Incompetent Service Associate would have done his job in the first place with a scheduled oil change and recall, but he’s no longer there and good riddance! Dealt with him at another dealership with similar outcome. What I was quoted for the repair + tax was not the final bill. Shocker it was more! Added service fees here and sublet costs here, but when I questioned the bill my character and integrity was called into question. They don’t disagree that they should have had some ownership, but hey - how about a $250 in store credit the next time you come in! What a slap in the face, almost as good as we saved you $10 on the entire bill! And whats most ironic - we were told we are not welcome to this dealership - but hey here’s an in-store credit. Stay far away from this place! Been expecting a call from their boss Bryan Kelley - who has yet to call. It all starts with Leadership, not surprised this unprofessional service staff acts and behaves the way the do! Will NEVER do business with Honda of Sumner ever again! RIPPED OFF!! Here is the band of Service Misfits…. it takes a village for this xxxx show to operate! Incompetent Service Associate that no longer works there! Chiane Martin Carla Ross Bryan Kelley Ryan - Service Manager Mike - Asst. Service Manager More

Took my 2024 HRV in for first oil change and differential fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to put it on the Honda Service Record to show I have complied with vehicle warranty. They didn't. I called Honda of America. The dealership told them they couldn't because it was an out of pocket expense. Of course it was it was maintenance. We found this out after going to another dealership. So they sold us a new car and then voided not only the factory warranty,but also the extended warranty that we bought, by not performing a service that we paid for and they told us they did. More

I wanted to give a shout out to Adam Aride, the service advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They we advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They were outstanding! More

Wiper sprayer not working. My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they My 83 mom took her car in to Sumner Honda and was told she needed a full diagnostic...are you kidding me? You can stand next to the car and see they don't work. No diagnostic test is going to tell you anything about a plugged line. Needless to say she paid $230 for nothing and received a list worth $2500 of things she needed to fix. Like heck! I will replace air filters, battery and tires myself. She JUST had an oil change 3 months ago and all of this should have been checked. Way to take advantage of an old woman. Thankfully she knows to check with me before she trusts a dealer. Next time I will bring it in and likely to a DIFFERENT DEALER! More

My wife and I recently purchased a brand new CRV-EXL. About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory d About two weeks after buying the car we notice a crack in the upper passenger side windshield, the crack is on the inside. It is an obvious factory defect. I took it to the service department and was told glass and windshields are not covered by the new car warranty.! When I protested I was told that they would talk to the Honda Rep to see what could be done. After waiting almost two weeks I called again and was told they would not pay for repair. I was given the phone number of Honda and ask them for help with this. I did so and was told the same thing that they would not disagree with the dealer nor the honda rep. Bottom line we are out the cost of a new windshield! This dealership claims that customer care is their highest priority. Don’t believe it! My advice is do not buy any car from this dealership! I would be cautious even buying any Honda! More

Jeremy was an excellent sales rep, he really helped me out when I bought my first car from a dealership and it being an S2000. I was so excited to drive it off the lot and cruise around. out when I bought my first car from a dealership and it being an S2000. I was so excited to drive it off the lot and cruise around. More

I purchased a car from them a year and a half ago. A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almos A Honda Accord sport, My car went into Catastrophic failure. I needed a new head gasket, fuel injectors, water pump and turbo which added up to almost $10,000 On a new car. Nothing was covered, contacted Honda America to see if they would help with a Goodwill warranty, they did not. The car went to catastrophic failure with Absolutely no fault on my end per their Mechanic and other mechanics I spoke too. If I didn't still owe $18,000 on the car, I would've walked away and taken a loss. They don't make Hondas like they used to and these guys sell complete junk cars. Do not buy from them!! You will be sorry!! They made it where I was in a rock and a hard place. Now I have a car, that I can't drive because God forbid it gets in an accident, I will take an even bigger loss.. This company is the worst!! More

They're great up until you buy the car, then it's radio silence. I pointed out that they had our address wrong on the paperwork multiple times and they still couldn't get it right. This led to not receivin silence. I pointed out that they had our address wrong on the paperwork multiple times and they still couldn't get it right. This led to not receiving proper paperwork in the mail to set up payment for our financing. When I reached out to get it sorted they did the absolute bare minimum and acted like I was a nuisance for asking them to do their job. Not to mention how they give you the runaround with their "finance department" and make a transaction that should take an hour tops, take the entire day. Low-balled on trade and swindled into buying extra packages as well, that's on me for falling for it, though. It's par for the course when it comes to car dealerships, I guess. Salesmen really have no soul and no empathy, but I guess that's their job. Sociopathic tendencies must be a prerequisite when applying for a sales job. More

My wife just bought her first new car at the age of 70. We found an ad at Rairdon Honda that was just what we wanted, car and price. So I called and Chris answered the phone, I told him about the ad , aske We found an ad at Rairdon Honda that was just what we wanted, car and price. So I called and Chris answered the phone, I told him about the ad , asked if they still had the car and if they would honor the internet price, he said of course. We drove over the next morning, met with Chris, purchased the Honda CR-V EX-L with no hassle. Chris was great and it was nice to deal with a dealership that treats their customers right! If their was a score higher than 5, I would give it to Chris and the Rairdon Honda of Sumner! More