Rairdon's Honda of Marysville

Long wait and over charged Went in for servicing, called a central number that made appointment and supposedly reserved a loaner car. Call center knew I had a long drive but did Went in for servicing, called a central number that made appointment and supposedly reserved a loaner car. Call center knew I had a long drive but did not disclose that my car had to be cold to do this particular servicing. When I arrived a loaner car was not available. The service manager worked to get me one, but it took 2 hours. A servicing that was originally set to be a few hours had to be kept overnight due to the lack of communication. When I returned the next day, my service manager was not working. The person in his place brought paperwork to me which indicated that I had been notified of a price increase which I had not. The price was corrected, however, when I arrived home I found another charge for parts that I told them had already been changed personally. I am still waiting for a return call for a refund for that part. I gave them the rating I did as the service manager did try hard to get me a loaner when it was evident that many that day had the same issue. I won’t be using this Honda for servicing again. More

Y’all very excellent service It was very good experience everything was good didn’t take that long and price is great. Also sale person was very good at her job It was very good experience everything was good didn’t take that long and price is great. Also sale person was very good at her job More

Great job!!! Our sales man Chris did an amazing job! Also Justin in Financial. Marysville Honda completely won us over and we highly recommend them to everyone! Our sales man Chris did an amazing job! Also Justin in Financial. Marysville Honda completely won us over and we highly recommend them to everyone! Outstanding job!!! More

Unbelievable price The internet sales manager Alisa was very friendly and helpful in getting a deal for us that we were very comfortable with and below what we were expe The internet sales manager Alisa was very friendly and helpful in getting a deal for us that we were very comfortable with and below what we were expecting to pay, saving us time in the long run. We had planned on just looking and figuring out what we wanted, and then shopping around for the best price. I am positive no one would beat the price they gave us. While we waited to finish paperwork she made sure we were comfortable and taken care off. The finance manager, even though it had been a long day for him, was friendly, helpful in working with us to find the best interest rate, and helped with are questions regarding protection packages. They made the car buying experience pleasant and we definitely would recommend them. More

Great experience Friendly and helpful people, from the service department to the sales department. They helped us get out of a vehicle and into a new one with minimal Friendly and helpful people, from the service department to the sales department. They helped us get out of a vehicle and into a new one with minimal fuss. More

Completely Satisfied Friendly & knowledgeable salesman. Closed the deal with manager fairly quickly, with fair prices for new car & fair trade-in value. Mentioned all ki Friendly & knowledgeable salesman. Closed the deal with manager fairly quickly, with fair prices for new car & fair trade-in value. Mentioned all kinds of add-ons but no pressure when I declined them. Had new car ready to drive home in less than an hour. Overall a pleasant buying experience - I would not hesitate to purchase from them again in the future. More

Larry walker Everybody did a great job. Friendly fast and very clean job. I have come to Honda of Marysville many times and they have done a great job each and ev Everybody did a great job. Friendly fast and very clean job. I have come to Honda of Marysville many times and they have done a great job each and every time. More

Great I love the express service and the free car wash, they didn’t have the express service in my old home town and I was so shocked to find that here. I love the express service and the free car wash, they didn’t have the express service in my old home town and I was so shocked to find that here. More

Culture of Uncaring If you enjoy being price gouged by a car dealer, this is the one for you! Unfortunately, this dealership is still back in the stone ages and thinks t If you enjoy being price gouged by a car dealer, this is the one for you! Unfortunately, this dealership is still back in the stone ages and thinks the consumer doesn't mind paying beyond MRSP as well for dealer added items of highly questionable value. Also, they don't mind wasting your time and making you wait over 6 hours, just to purchase a vehicle. I traded several e-mails with this dealership regarding the specific vehicle and color I was interested in. Finally, I was able to discover they had it in stock. They never did provide me with an “internet price” as their advertising claims. Against my better judgement, after reading many reviews of this dealership, I visited their showroom. Upon arrival I noted the vehicle on their lot with not only a $5,000 dealer mark up on it, but a host of added on items, adding nearly $8K to the price of the car. After wasting hours with back and forth over vehicle price, fair trade in value, and presenting them with documentation of an offer from a local dealer who would sell me the same car for $1K below MRSP and offered me $1K more than their low ball trade in offer, they managed to drop the price a bit and increase the trade in valuation. I then spent probably 2 hours waiting for “financing” to finalize my sale. By the time I was complete with the transaction, the dealership was closing. As I left the sales manager commented how he hated to have “let that car go for so little,” as if above MRSP was “so little.” Talk about greed and disrespect for your customers! Since I purchased the car out of state, they agreed to send on the registration materials my local DMV. It wasn't until several e-mails, and phone calls from me and the DMV, that they sent on the documentation. Unfortunately it was incomplete and required further requests to them. As a result, I had to purchase a second trip permit to keep using the vehicle before license plates would arrive. After the sale, I questioned several of the costs in the transaction. Their responses implied that **I** seemed to misunderstand the transaction. . . never taking responsibility for their shady and less than forthcoming representations. As a result of this, I would definitely categorize this as the absolute worst new car purchase I have ever had in my life, and I've bought over 25 cars in my lifetime. I would NEVER recommend this dealership to anyone, and suggest you seek a dealership that honestly looks after their customers well being, treats them with respect, and doesn't waste their time or money. Their “culture of care” is but a sad joke. More

Buying a New car Zach was very helpful and knowledgeable. LeeAnna was able to get me a better rate on my loan and recommended a window tint shop that I was intereste Zach was very helpful and knowledgeable. LeeAnna was able to get me a better rate on my loan and recommended a window tint shop that I was interested in. I love my new car and I would highly recommend them. More