Rairdon's Dodge Chrysler Jeep of Monroe - Service Center

Brought a car in for service, then bought a car :) My Chrysler Sebring convertible stopped running, my regular shop could not determine what was wrong and the other local dealership (Dwayne Lane in Eve My Chrysler Sebring convertible stopped running, my regular shop could not determine what was wrong and the other local dealership (Dwayne Lane in Everett) said they had about a 2 week wait to get my car in, and they really didn't seem to care at all. I have been a multi-year customer of Dwayne Lane's, and they told me I wasn't even in their computer. Then when they found me after all, they said they had never worked on my Sebring. Not true, I had service on it a couple times, but they really weren't interested. I got referred by a friend to Rairdon Dodge in Monroe, they said if I got it towed up there they would get it right in - which they did. They determined the problem, told me what it was and how much to repair (was a computer module), and how long it would take to get the part in. I told them to proceed, then also decided this was a good time for me to look at other vehicles, as I am gifting my Sebring to my son-in-law. They had a nice 2005 Nissan 350Z on the lot that had been a trade-in, only 25,250 miles, in great condition. I decided to purchase if I could get the price I wanted. We agreed on the price and I bought the car. Within 100 miles the ABS sensor went out - I called the dealership, they said to bring it in and they would take care of it - which they did, at their expense. No hassle, no problem. They also came in a little under the projected cost to repair my Sebring. They have gained a customer, and I am telling everyone what a good experience I had. More

$3400 oil change I’m a pretty reasonable person and I understand that people make mistakes. That being said, I expect people to be accountable for their mistakes, ho I’m a pretty reasonable person and I understand that people make mistakes. That being said, I expect people to be accountable for their mistakes, however accidental it may be. Unfortunately, that wasn’t the case at Rairdon’s in Monroe. As a prior service customer (I owned a 2012 Grand Cherokee) I thought I’d take my F350 in for an oil change utilizing their quick lube service that advertises it can take on all makes and models. It took a couple hours, no big deal. They washed it twice and were as friendly as ever and just what I had come to expect. I drove home a satisfied customer… The next morning, my wife took off for eastern Washington in the F350 and about 30-40 miles out, the truck overheated, the engine shut down, steam was coming out from under the hood, and white smoke started pouring out of the exhaust. If you know anything about the 6.0 diesel Ford used in the mid 2000’s, you would know that it notoriously has issues with the erg system that cools the oil which keeps the engine from getting too hot. Well, as my wife lifted the hood to see what she could see, she noticed that the coolant hose that runs to the erg (which just so happens to be directly next to the oil filter) was off and coolant was everywhere and the reservoir was completely empty. This ‘common issue’ as Rairdon’s service advisor referred to it after having it towed back to the dealership for diagnosis, didn’t happen naturally as it commonly does, it happened because the coolant hose that feeds the oil cooling system was accidentally knocked off during the oil change. Long story short, they took absolutely no responsibility for their mistake, continually told me that it would have happened anyway, timing of the issue was just a coincidence, and I was on the hook for the bill. Their only admission of guilt was to discount the price of their services. While that was a nice gesture, I feel they could have done a lot more to rectify their mistake. I was willing to take on some of the financial burden, but not $3400 bucks worth. By the way, if you’re looking at the Black 2012 Grand Cherokee in used inventory listed for $37,500, it used to be mine… they bought it for $26,000 and it needed very little reconditioning. Happy negotiating More

I'm 56 years old and have Lot's of experience with buying vehicles over the years. This was the Best purchase I've ever had. Cody the Salesman wasn't at all pushy or overbearing, and didn't bring with buying vehicles over the years. This was the Best purchase I've ever had. Cody the Salesman wasn't at all pushy or overbearing, and didn't bring in the next guy to try and talk you into buying the car. Everyone was very professional and I would recommend purchasing a car there to any of my friends. Tom in the service department was friendly and professional when dealing with him, very knowledgeable about my Car and could answer any or all of my questions. More

I went to Rairdons Dodge with my fiancee to have the oil changed in the Calibur she purchased there a few months ago. At the time of her purchase, we had a great experiance dealing with the folks there. T changed in the Calibur she purchased there a few months ago. At the time of her purchase, we had a great experiance dealing with the folks there. They were having a BBQ and we went "just to look". The service was outstanding and we purchased her car. Great price, good deal and we left completely happy. Since we had some time to kill while waiting for her oil to be changed, we took a walk around the showroom and lot. John approached to say hi and asked if we had been helped. We explained why we were there and were not interested in purchasing a car. We stood outside for several minutes talking and decided to head in. I asked John a couple of questions about an SRT 4 that was on the showroom floor. He showed me the car and we talked for several more minutes. He asked if I would be interested in looking at the numbers. I agreed and he went through the process. During this time, I never felt pressured and I was very upfront about what it would take for me to trade in my "07" HHR and purchase the SRT. He was able to meet my needs and I purchased the car. Thank you John! I have purchased several cars from other dealerships, this is by far the best experiance that I have had. My fiance and I both agree that the service and customer relations at Rairdons is great and would recommend them without hesitation. More