Rairdon's Dodge Chrysler Jeep of Monroe - Service Center

Service Department Completely Unorganized Customer service was great when buying but there were some issues with the vehicle covered under warranty and the service department has been terrible Customer service was great when buying but there were some issues with the vehicle covered under warranty and the service department has been terrible. Three months of multiple different stories, lies and a complete lack of management and we are still waiting for our part. I'm extremely disappointed and won't purchase here again. More

Initial maintenance visit I came in for the first oil change, tire rotation and a recall notice. The appointment was very fast and easy. I was also pleasantly surprised to se I came in for the first oil change, tire rotation and a recall notice. The appointment was very fast and easy. I was also pleasantly surprised to see my Jeep was even washed when I received it at the end. Very professional experience. More

Great deal from Rairdon’s in Monroe! Your awesome Greg Just came in to look for a car today at Rairdon’s in Monroe. We were greeted by Greg who was super friendly and helpful. He was able to assist us with Just came in to look for a car today at Rairdon’s in Monroe. We were greeted by Greg who was super friendly and helpful. He was able to assist us with providing what we needed for our ever growing family! We are now rolling a with a great new Durango at a smoking deal! Thanks so much Greg from Rairdon’s and the wonderful experience you provided us! More

Dissapointing Dashboard indicated airbag problem. Called dealership as I was concerned if safe to drive . They said bring it in and they could read the code to de Dashboard indicated airbag problem. Called dealership as I was concerned if safe to drive . They said bring it in and they could read the code to determine the problem. We did that and no code came up and said we have to schedule appointment. I said we can be available anytime during that week and pleaded for an appointment as we drive 75 miles a day and not knowing if car was safe was scary but no concern was given and was told couldn't get us in for another week the following Tuesday which was today. Arrived for appt service tech was friendly. Confirmed dash light issue and oil change needed. Said it would be 1 hr and 15 min to determine issue so went to waiting area. After hearing nothing for 2 hours I went to ask. He said they found the simple problem as it was just a wire came loose under the seat. Great however we had to pay 178 bucks just for a loose wire under the seat!!!! Oil change was already pre paid for. Waited another half hour and was done. Walked away relieved it was nothing major but disappointed in lack of concern previous week and high cost of something so simple where parts and labor had to be minimal. We have had several jeeps over the years and just didn't feel good leaving today. I had to indicate yes or no for what I recommend so I said no but really it would just be neutral it wasn't horrific experience just disappointing. More