Rairdon's Dodge Chrysler Jeep of Monroe

Very unethical sales managers at this location, Russ & Scott. I was purchasing a truck over the phone and in the middle of leaving a deposit and booking a flight for the next day somebody took the truck o Scott. I was purchasing a truck over the phone and in the middle of leaving a deposit and booking a flight for the next day somebody took the truck out for a test drive. I was told to now wait and if those people decided not to buy it then the truck would be mine. Because I was doing this over the phone and not in person they allowed these people to cut in front of me and then buy the truck. I had to wait over 40 minutes for them to decide if they wanted to buy the truck or not, and they did. This situation could have been resolved, the sales managers knew what was going on but figured selling to somebody in front of them was better than risking a sale of the phone. Very shady people. Greg, who I assume is the owner, wouldn't even call me after going back and forth through email, he told me his general manager spoke with me and gave a good explanation. That is not true, the only people I spoke with were the two sales managers. I attached a screenshot of Russ telling the salesperson "I assigned it to you so no worries" I guess if Russ is going to lie and be unethical he should do it verbally so there is no trace. Worth mentioning the sales person was very helpful and seemed honest, he was the reason I was buying a truck over the phone and flying across the country to pick it up the next day. BASED ON MY EXPERIENCE MY OPINION IS THE SALES MANAGERS ARE UNETHICAL, good to avoid this place. More

They sold us a truck that had problems the second we drove it off the lot. Its been in the shop several times now and its only been 2 months. They never return your calls and seem irritated if you call drove it off the lot. Its been in the shop several times now and its only been 2 months. They never return your calls and seem irritated if you call them. DO NOT BUY A CAR HERE!! Go to Lee Johnson where they are honest and professional every step of the way. I regret ever buying here! More

Went in test test drive only. John Knudson had me in a Durango in minutes. Told him what I wanted and for how much. He found it for me. No pressure! Never said this is the price if you buy today. Durango in minutes. Told him what I wanted and for how much. He found it for me. No pressure! Never said this is the price if you buy today. More

We are long time Chrysler/Jeep owners. I've had service performed at dealerships from Illinois to Washington over the years. Nate and the entire service department is the best I have ever dealt with. Tha performed at dealerships from Illinois to Washington over the years. Nate and the entire service department is the best I have ever dealt with. Thank you for being there for us. More

Robert Baar, General Manager ... a pleasure to work with Robert Barr, General Manager, went above and beyond to help us find the perfect vehicle. At the time of purchase a few minor repairs were negotiated Robert Barr, General Manager, went above and beyond to help us find the perfect vehicle. At the time of purchase a few minor repairs were negotiated as part of the sale. The vehicle delivered at pick-u exceeded our expectations. Financing was easy and painless and Robert secured our purchase with an excellent interest rate. Thank you Robert, I know we were not the easiest Customers to deal with. We appreciate your honesty, follow through and sense of humor. More

Great place to shop! The Rairdon family is the best! They are helpful and informative people. We felt right at home, no pressure at anytime and even though we changed our The Rairdon family is the best! They are helpful and informative people. We felt right at home, no pressure at anytime and even though we changed our minds several times, there was never any hesitation about locating a vehicle that fit our needs. ( even when we changed our minds again and again, it's hard to decide when it's your first band new car) It took us 2 days to make a final decision and not once did we feel like they just wanted us to be done. It was a such a great experience we came back the next week and bought another car. We worked with John Knudson and would highly recommend him to anyone. Thank you all for all you did for us! More

What a wonderful experience working with Rairdon Dodge Chrysler Jeep of Monroe! I wish I had worked with this Dealership before now. Easiest vehicle purchase I’ve ever experienced. William Potts and Ro Chrysler Jeep of Monroe! I wish I had worked with this Dealership before now. Easiest vehicle purchase I’ve ever experienced. William Potts and Robert Barr were exceptional to work with. Shannon B Redmond More

Professional Team! I went to the dealership to have a recall fixed on my Jeep eco-diesel that I purchased there 2 years ago, I ended up walking out with a brand new Jeep I went to the dealership to have a recall fixed on my Jeep eco-diesel that I purchased there 2 years ago, I ended up walking out with a brand new Jeep Cherokee 2 hours later. While I was waiting for my repair, I wandered over to the sales desk to see what they would give me for a trade in value. The sales guy, Greg Lynn, was so kind and patient. I didn't seem overly excited to buy a car, but he still spent the time to show me several different models and encouraged me to give them a drive. Because of his patient approach, and his willingness to do what he could to make the numbers work in my favor, I walked out with a brand new Jeep. I dreaded going to finance, but the finance guy, Ricky Moe, was so awesome! I told him I didn't want all the extra warranties, and while he was super patient and respectful, still showed me one for my paint protection that I actually found helpful, so I ended up getting it. Overall, the whole team was friendly and nice. It made buying a car totally painless. I wouldn't go anywhere else. Next time, it's my husbands turn for the truck of his dreams. More

Buying great Durangos This is my 4th Durango! Everyone a great price, excellent options with great service package! Exceptional sales, service and care for each. Repe This is my 4th Durango! Everyone a great price, excellent options with great service package! Exceptional sales, service and care for each. Repet customer. YES!!! More

5 Star experience buying a new Jeep Grand Cherokee. I have purchased many cars from many dealers but Rairdon's Dodge Chrysler Jeep of Monroe is by far the best experience I have had so far. I did my re I have purchased many cars from many dealers but Rairdon's Dodge Chrysler Jeep of Monroe is by far the best experience I have had so far. I did my research on pricing throughout the Northwest and called ahead to set a time to look at a specific vehicle that was configured as we wanted. When we arrived the sales manager Garrett greeted us and took us to the vehicle which was pulled out and ready to look at and test drive. Garrett turned us over to sales consultant William to show us the features and take a test drive. I did my home work on the features but Garrett still was able to tell me many things I did not know about the vehicle. I stress enough how rare this happens, generally I don't waste my time with the sales people because they know virtually nothing about the vehicle. Not the case with William. He was informative and did not push the sale, he let the vehicle sell itself. It was a very very good experience. When we were done with the test drive and looking at the features we sat down and Garrett came back over. I said I had very competitive pricing from another dealer, a price I felt was fair. I gave Garrett the pricing and after just a few minutes he agreed to it but spent some time to see if there were any additional incentives offered by Jeep. he didn't need to do that but did. We agreed on the final price and closed quickly. The Jeep was detailed, filled with gas and ready to go during this time. The final paper work was efficient and went very quickly without undo additional pressure for options, extended warranties, etc. Bottom line here is if you need a Jeep, Dodge or Chrysler vehicle do your homework then make the short drive to Monroe, as we did from Sammamish, and have the best buying experience you can ever have. This is a fair and uncompensated review. Purchase date of my vehicle was 4/20/2019. More