Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rairdon's Dodge Chrysler Jeep of Monroe
Monroe, WA
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 397 reviews
August 22, 2018
Go somewhere else Had the most uncomfortable buying experience of my life. Drove 2 hours to come to this place to check out a car, I talked to the salesman Gabriel prev Had the most uncomfortable buying experience of my life. Drove 2 hours to come to this place to check out a car, I talked to the salesman Gabriel previously about it on the phone told him I’d be in to check it out and also mentioned that I didn’t want to do a down payment he made it clear that it would be fine and most people don’t do down payments with “him” but I knew it all depended on everything else checking out so I told him either way if not, not a big deal just wanted to try and see if I could get it without a down payment if not I just wouldn’t get the car. I had a good offer on my trade in and exchange for a new car thru Lithia without a down payment but they didn’t have the exact car I wanted, so decided to make the 2 hour trip to Monroe. Clearly there was no communication between him and his “manager” Garrett because after we test drove he came out with the paper work and said it’s already to go just gotta sign. I looked at the paper work and not only was I lowballed majorly on my trade in but it also stated $3000 down. I said oh we weren’t looking to do anything down. And after I said that his whole attitude changed. He treated us like crap and had a bad attitude the whole time rolling his eyes. I wanna know how a guy like him got the position as used vehicle manager. Seriously. We ended up purchasing the car but only because it was what I wanted and we already drove 2 hours but to be treated so poorly can’t say we will ever be back. We would like to thank Ricky who went over our paper work with us and made us feel at least a little better about giving this place our business. Even he noticed and asked why we weren’t excited we just bought a new car. Well that excitement was taken away, what was supposed to be a good day got ruined because your manager Garrett needs to learn a thing or two about customer service. More
by NW
Employees Worked With
Customer Relations Manager
August 18, 2018
Service My service writer was very helpful. She worked to find the most economical way for repairs. They also provided a review of several items on my truck. My service writer was very helpful. She worked to find the most economical way for repairs. They also provided a review of several items on my truck. More
by halbee3
Employees Worked With
Customer Relations Manager
August 16, 2018
Love ❤️ it I appreciate the people and the costumer service provided filled me in on everything being done step by step as soon as my vehicle was done I was noti I appreciate the people and the costumer service provided filled me in on everything being done step by step as soon as my vehicle was done I was notified More
by Mrth16beltran
Employees Worked With
Customer Relations Manager
August 10, 2018
Steering problem I took my 05 Dodge Dakota in for a steering problem, they miss diagnosed the problem, threw parts at the problem with the steering without finding out I took my 05 Dodge Dakota in for a steering problem, they miss diagnosed the problem, threw parts at the problem with the steering without finding out the problem Including the first time I took it to them for repair I am now on the 3 rd try after they threw new parts after new parts and I still have the problem. They have now had the vehicle over a week. Their Service Dept. did stick with the job and were able in the end to make the repair. Joe, one of their service reps, stuck with me and he is a credit to the company. More
by Dick
Employees Worked With
Customer Relations Manager
August 06, 2018
Greg is great, you should call him. I have been looking for a few months to find the right car, and after working with Greg, I would highly recommend that you look no further. Deal with I have been looking for a few months to find the right car, and after working with Greg, I would highly recommend that you look no further. Deal with confidence, you will be treated like FAMILY! More
by TL
Employees Worked With
greg linn
July 28, 2018
RAM 1500 recall done Service department performed the recall on my 2014 RAM 1500 Limited very fast, all the guys and girls were courteous and professional. They also final Service department performed the recall on my 2014 RAM 1500 Limited very fast, all the guys and girls were courteous and professional. They also finally put some new furniture around for customers. Will keep bringing back my truck and 392 Challenger for regular service. More
by Nick
Employees Worked With
Customer Relations Manager
July 24, 2018
Shady crooks Worst experience buying a car ever demanded we pay over 5000 in extra costs for a used car after we got a lone for the car through our bank for the li Worst experience buying a car ever demanded we pay over 5000 in extra costs for a used car after we got a lone for the car through our bank for the list price and sales tax they told us they didn't want to sell us the car. For 2000 more we are buying the eaxct same car brand new through another dealership these guys are crooks and Ricky can kiss our xxx. I hope you loose your job over this deal. More
by Robert
Employees Worked With
Rick
June 29, 2018
Superior Customer Service The service and sales teams are professional and friendly everytime. The superior customer service I receive is amazing. Honest and detail oriented th The service and sales teams are professional and friendly everytime. The superior customer service I receive is amazing. Honest and detail oriented they have all the answers to my questions. While my SRT Jeep was receiving service the sales team offered me a chance to drive the TrackHawk! What a stunning ride! Real-time computer updates on all the telemetry and custom race/track settings are completely customizable. No need for a laptop to check the Dyno and details. The telemetry is integrated! Your teams are simply the best! More
by Bomanizer
Employees Worked With
Gabriel Johnston
June 13, 2018
Sunday Service I had an issue with my Jeep Cherokee on a Sunday when the service department wasn't open. It was something to do with a coil and a spark plug. The m I had an issue with my Jeep Cherokee on a Sunday when the service department wasn't open. It was something to do with a coil and a spark plug. The manager Garret advised me not to drive it, but I was stuck without a way to get around and my husband was out of Monroe all day. Garret offered me a service loaner which totally saved the day. I really appreciated them extending that courtesy, it was a very stressful week with a ton of different things going on for my family, and if we had to try to shuffle cars around it would have been a nightmare.. They got my Jeep all fixed up and under warranty, so it only cost me $13. More
by EmilyW
Employees Worked With
Garret
June 12, 2018
Very satisfied.. Great team they always fix my issiues i drive a 300s and irs one great car .the service dept takes good care of my ride..and the detailing dept is awe Great team they always fix my issiues i drive a 300s and irs one great car .the service dept takes good care of my ride..and the detailing dept is awesome More
by Longshore ride
Employees Worked With
Dennis alex, Ron Zimmerman, Customer Relations Manager
