Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

I had made an appointment 20 days out for warranty work on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had te on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had text reminders from Rairdon’s and they were obviously expecting me. After waiting several hours, I was told they were "done". When I went to check out, I was told, surprise, that they couldn’t work on the hood alignment issue because it had to be done by their body shop and that I would have to make another appointment. I was shocked. You can’t be serious?? They knew about my hood alignment appointment 20 days out but couldn’t get to it because it has to be done by the body shop??? Was this the first time they ever worked on a vehicle? Did they all stand around trying to figure out who works on body panels? I was told to take yet another day off work to bring my vehicle in again. I already made an appointment to have them work on my car. How long does this go on? Do I need to make three or four other appointments before I can get work done? How can an appointment made 20 days out not be a commitment on their behalf? I honored my commitment to come in. Why can’t they honor their commitment to work on my vehicle? What if every industry does that? I also own a Mazda and never once was treated the way Rairdon’s treats its customers. I tried to speak to “someone in charge” to explain this but was blown off. I had asked for reimbursement for my loss of time since I had to take yet another day off and he (Kevin Graham) got angry, threatening me that he would kick me out and never let me back into “his” dealership. I tried to complain to the corporate headquarters but no luck. Not one single person would provide me with contact information for the Rairdon’s auto group senior level management. Kevin Graham went out of his way to prevent me from complaining to his manager, apparently forbidding all employees from providing me with the information I was kinda stuck with him treating me in this manner since they sort of have a lock on Jeep warranty work in my area. For this reason, never buy a Jeep or any other vehicle that you may be stuck going to Rairdon’s. How horrible is it to have a business model that treats customers as livestock. Zero respect with the only purpose being to move them in and out as fast as possible so that you can get their money. This is partially my fault. Rairdon’s has some of the worst online reviews that you can imagine. I should have done my homework. With any luck, this organization will go under and the management team ends up on the unemployment line. I feel sorry for anyone who has to go there for service. More

Brought my 2016 Grand Cherokee SRT in to have the engine fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plast fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plastic on the floor. I picked it up and opened the glove box to put it in. Half the inside of the glove box fell on the floor. When the tech checked the cabin filter he did not replace the upper box correctly. I had to remove the door to replace the panel! I took the car to a different mechanic and the bill to replace the fan was 600.00. Maybe your tech's should pay attention to the job the customer wanted done instead of trying to make more work for themselves. They wanted to change the antifreeze, cabin filter, oil and filter and I can't remember what else. I will be back once I figure out what the broken piece is, but not for service or future purchase. I was supposed to get an email to fill out after service, funny that I never got one! I called to talk to a manager and was hung up on and then there was no answer when I called back. $266.00 for a broken glove box and a page telling me what you would replace. I will take my business elsewhere. More

The tube was installed incorrectly and the problem is still Light Engine On Parts are expensive and installation is expensive for nothing still Light Engine On Parts are expensive and installation is expensive for nothing More

Rairdon Chrysler Dodge Jeep of Kirkland. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. More

I brought my truck in for an airbag recall and set it up in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the ser in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the service. I left and got a call in about an hour stating the parts were not there and they needed to set me up with a loaner car. I told them to recheck as I set it up in Asians they called me when the parts came in to setup an appointment. I was put on hold for a mi Ute and they had located the parts. I then got a call 3 hours later stating my truck was already completed. Wow, I was able to get home and avoid traffic. Great job recovering and getting the recall done very quickly. More

Lied about work done on my car I had an issue with the nav system not displaying the correct info. After waiting several hours, the service advisor, Meaghan Mansfield, explained that a software issue had nav system not displaying the correct info. After waiting several hours, the service advisor, Meaghan Mansfield, explained that a software issue had been found and that the issue had been fixed. Of course, it wasn’t. The mechanic lied saying that they had repaired the problem, but it was never fixed. There were no signs of any work having been done on the car at all. I know this is subjective, but the mileage was exactly the same. Exactly. If the mechanic repaired the issue and test drove it, they would have seen that they were unsuccessful and of course the milage would have changed. I’m the first one to understand the complexities of new cars and how software issues may creep up and take forever to troubleshoot. But wouldn’t you just have the integrity to be honest with your customers? How can this organization tolerate mechanics lying to customers? What about less obvious repairs? Do I need to tear the vehicle apart to verify that the work was actually done? Do I need to pull the dipstick out after an oil change to verify that the oil change was done? At Rairdon’s Jeep Chrysler Dodge, yes, you do. The service advisor told me that it may take a “day or so of driving” for the nav system to “calibrate”. Right then i should have known. It is GPS. Zero calibration is needed. She knew. It was Meaghan Mansfield’s way of trying to get me as far away from the service department as possible before i realized they lied to me. One of two things happened. 1-My car never even made it into the shop, or 2-The mechanic was unable to fix the issue. In both cases, the answer was the same. Just tell the customer we fixed it. Our customers are so stupid, they will never notice. I tried to contact the Manager and I got a horribly unprofessional email. It said “you will be meeting with an dyes I will be here” I’m not sure how a GM can send something out like this, but it goes to show the definition of quality at Rairdon’s. Dude. Spellcheck! Eventually, they developed a narrative and all they kept saying was that “mistakes happen” and tried to make me out as the bad guy because I was faulting the poor mechanic for making a mistake. Lying to your customers stating that you repaired the issue when you know you didn’t isn’t a mistake. It’s a lie. You don’t even need a dictionary to figure that out. You need to avoid this dealership and service department at all costs. Horribly managed and the employees have zero integrity. When I picked up my car, Meaghan Mansfield told me that there would be a survey and said that anything less than five stars would have a "negative impact" on her. Kevin Graham, the GM, has the employees using guilt and sympathy to force 5 star reviews. That, along with fake reviews posted by employees, explains any good rating you see. Even with that, they have some of the worst reviews of any dealer. You have to be crazy to purchase a car here or have any work done. More

Service man was friendly and efficient and made sure I was satisfied with the work done. was satisfied with the work done. More

If you make an ‘appointment’, expect to be laughed at! I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and expected work to start on my car at 10:00 and would wait. She said, “That isn’t how we work here” and that it would take 4-5 hours to complete the thirty minutes of work. How can this be “not how you work”? Perhaps they should look up the definition of “appointment” and use that definition to define “how you work”? Imagine if you made a dentist's appointment and when you arrive, you are told that you may be seen in 4-5 hours. This “we’ll get to it when we get to it” business practice is absurd. I tried to complain to the Manager, Kevin Graham, but he didn’t care and actually got angry at me for having the nerve to complain about his finely tuned process. Sad. Sad. Sad. As a general rule, don’t go anywhere that treats you with such disrespect. This has to be the worst service department there is and is managed by an ex used car salesman (picture greased back hair, chewing gum, etc.) who has zero customer service skills. The next Jeep dealer is pretty far away. The experience was so bad that I will never buy another Jeep again. More

Meaghan Mansfield in service is a rock star. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great. More

Great service will recommend to others. They got it done fast and was given back in good shape. They got it done fast and was given back in good shape. More