Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Helpful service Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with com Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with computer updates for my transmission. Thanks Norm! More

A Refreshing Change of More Than Just the Oil! After a series of bad experiences at Jeep dealerships, today I decided to risk further service dept. disrespect for me and my fortunately trusty Jeep After a series of bad experiences at Jeep dealerships, today I decided to risk further service dept. disrespect for me and my fortunately trusty Jeep in order to give my beloved Jeep a long-needed oil change. And change is really the key word here! I drove to Marysville for the last change year ago to avoid the dealer from whom I had bought the car since that dealer lost the car and couldn't assure me that the oil change had actually been done! Online reviews of that dealer are still bad, so I decided to try Rairdon's Kirkland Jeep because they now have good reviews although three years ago I was very unhappy with the classic hard sell they gave me when I was looking to buy the Jeep. These.dealers change fast so check current online reviews. Today in Kirkland I received respectful, courteous, friendly, and competent service at a fairly reasonable price. I will return , but I will read online reviews first. They change! More

Terrible service advise They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plat They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plate which Chrysler which says cannot be done They are absolutely trying to milk us for money knowing our car is just out of warranty. There was no leak in the radiator we had a pressure check to prove it. More

2012 ram 3500 dualy The service at this dodge dealer is second to none. The line mechanics are extremely knowledgeable and take the upmost pride in the worksmanship the d The service at this dodge dealer is second to none. The line mechanics are extremely knowledgeable and take the upmost pride in the worksmanship the do. I have never seen them stumped when it comes to repairing my complex dodge ram 6.7 Lee who is an extremely knowledgeable service writer and Tom a mechanic with over 30 years experience on Chrysler and ram trucks is an outstanding tech. If you want it done corectly these are the people to see. More

Its more than a dealership We helped my mom purchase a brand new jeep at Barton/Lithia Jeep in Spokane just before the holidays. Shortly after the purchase, my mom had to take h We helped my mom purchase a brand new jeep at Barton/Lithia Jeep in Spokane just before the holidays. Shortly after the purchase, my mom had to take her jeep back to the dealership 4 separate times to try and solve a reoccurring problem. Just when we thought we would have to get rid of the jeep, we took a chance and brought it to the service department at Rairdon of Kirkland. Grant C., our service advisor, was simply amazing throughout the entire process. Not only was he able to quickly and accurately diagnose the problem with the jeep, he went above and beyond by providing daily updates, including pictures of the damage they found. Grant’s team performed the repairs quickly and accurately, and their work was impeccable. Grant, and the service manager, Janell, even helped coordinate with Barton/Lithia in Spokane for payment on the repairs. The customer service we received from Grant at Rairdon of Kirkland was simply the best, and my mom says she will be driving over from Spokane for all repairs she needs on her jeep; even oil changes! More

TERRIBLE Experience I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to bring it in 4 times and leave it with them for at least 4 days each time. They don’t return message, don’t call back, no updates…just terrible service. What really added salt to injury, is that they called the rental car, that I had to pay for every time they work on my car, they call it a “loaner” !! I couldn’t take it anywhere else, because the issue had to do with the computer which only dealerships have the equipment’s to work on. The only people was happy to call me was the sale dept. to convince me to trade it in for a new one. Out of desperation, I tried that. They gave me $13000 trade in value for it. $6000 less than recommended. I’ll spare you the details of the agony I went though for 2 months, and I’ll just say I’LL NEVER GET A JEEP AGAIN. The happiest day was when I trade it in for $17,000 and I got a brand new car, another brand of course. More

Service Department has been great I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the ext I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the extended warranty I purchased. Due to the cost of the repair, a warranty adjuster would first have to authorize it. It took four days for adjuster to go to dealership at which time the adjuster reset the code and said it was fixed, denied any repair. In addition my rental car expense was not covered. When I went to pick up truck, John my service rep informed me that the light would come back on and to bring it back when it does and start all over. Before I was able to drive off lot, the check engine light came back on. Scheduled appointment for the following Monday, took another four days for adjuster to show up and finally got warranty work approved. John in service also got me an additional 4 days rental due to delay of adjuster and weekend coming up. I highly recommend Rairdon. John and the service department has been there for me. Now the adjuster for the extended warranty is another issue. Unethical if you ask me. I have made two calls to Dodge regarding warranty adjuster and the rental expense I incurred due to adjuster denying warranty work even though it is covered. More

Great Dealership - Fast Service, Friendly Staff I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile" for you, knowledgable, and never tries to "up sell" you on products you don't need. I've had everything from the routine oil change, to tires, and everything in-between. I've also looked at buying a vehicle, and while I haven't yet, they always make an amazing offer. The only note - there is no $10 oil change like you get at the corner service stores. But, I've always found it better to pay the little extra even for the small services, in return for the overall experience and quality that Rairdon's provides. I always find it a good time to go in and it's easy - free coffee, free wifi, TV, everything. More